Whitehaus Faucets Review & Rating Updated: August 13, 2025
trading as
The Whitehaus Collection®
589 Boston Post Rd.
West Haven, CT 06516
(800)-527-6690
Law Requirements
Warranty Footnotes
1. Limited to "internal components" Defined to include "diverters, O-rings, … side spray insert[s], supply lines, and pull out hoses" For all other parts of the faucet, the length of the warranty term is not stated.Read the the Whitehaus Faucet warranty..
☆ Learn more about faucet warranties.☆ See how we determine warranty scores.☆ Understanding the federal Magnuson Moss Warranty Act.☆ Find out how to enforce your product warranty at The Warranty Game: Enforcing Your Product Warranty..Download/Read/Print our Model Limited Lifetime Warranty.
This Company In Brief
White's Plumbing Supplies, Inc. is an importer of faucets manufactured in Taiwan and China that it distributes under the Whitehaus® brand to showrooms and internet retailers.
Although Whitehaus identifies most, if not all, of its faucets as "Designed in USA," in fact, only a few are Whitehaus designs. Most are designed by the foreign manufacturers that make them. They are , straight out of the manufacturer's catalog, some with minor modifications.
The faucets are of good quality, but the relatively short-term warranty supporting the faucets is far below the North American standard limited lifetime faucet warranty, and does not comply with federal regulations governing the content, form, or language of consumer warranties.
Prices are generally high when compared to similar or exactly the same fully certified Asian-made faucets sold by other companies. We judge the price-to-value relationship to be below average.
The Whitehaus Collection of faucets, sinks, tubs, showers, and bathroom furniture and accessories was created in 1995. The names Whitehaus Collection® and Whitehaus, along with the Whitehaus logo (shown above) are registered as trademarks for "plumbing supplies, namely sink strainers, sinks, showers, toilets, whirlpool baths. [1]
The Whitehaus Collection is what it says it is: a collection assembled from sanitary wares, fittings, and furnishings manufactured by several companies located in different parts of the world – sinks from Turkey; vanities and consoles from Spain, toilets from China, accessories from India and China, and faucets, showers, and tub fillers from China and Taiwan.
The Company
In 1923, Samuel White started a small plumbing supply wholesale business in West Haven, Connecticut. It is still a going concern, now under the third generation of White Family management.
It sells the supplies at its store, White's Plumbing Supplies, in West Haven, CT.
Where to Buy
The Whitehaus collection is available at decorative plumbing showrooms such as Ferguson, a plumbing supplier with stores nationwide; Winnelson, also a nationwide supplier; and at Standard Plumbing Supply, a distributor that serves nine western states. Whitehaus also has a mutual distribution arrangement with through which Alfi sells Whitehaus products.
It is also sold over the internet at plumbing supply sites such as Blue Bath, Build.com, eFaucets.com, and Vintage Tub and Bath; and through general merchandisers like Amazon, Wayfair, Overstock, and ATG Stores (now a division of Lowe's).
In Canada, the faucets are available online from Wayfair of Canada and Lowes.
For sales of high-end faucets and faucets with special finishes, the company focuses on kitchen and bath designers and design studios. It features profiles of "spotlight designers" in its Kitchen & Bath Trends blog.
The Manufacturers
The known manufacturers of Whitehaus faucets are:
- Byson International Co., Ltd. is a collection of Taiwanese companies that is a one-stop shop for faucets, showers, and accessories, meaning "everything from soap dispensers to hoses." It is an manufacturer that will design and produce custom faucets for other companies. It sells Byson products in 16 countries.
- Foshan Shunde Nokite Plumbing & Sanitary Product Co., Ltd., a Chinese manufacturer owned by It sells its Nokite® brand faucets throughout Asia and manufactures a good many of Franke's faucets sold in Europe and North America. It also supplies some of the same kitchen faucets to the
- Shin Jhin Lih Sanitation Co., Ltd., trading as InnoFix, also located in Taiwan, is a 30 year old manufacturer of faucets, showers, and bathroom accessories that also makes faucets for
Whitehau Faucet Designs
Every faucet listing page of the Whitehaus website once displayed a seal proclaiming the item to be "Designed in USA" [2]. The seal is no longer displayed, and the claim is not true for most of the Whitehaus Collection.
All but a very few Whitehaus faucets are , straight out of its manufacturer's general catalog. The same model faucet may be sold by other brands.
For example, the now-dicontinued Englishhaus (WHEG-34681) kitchen faucet was sold in the U.S. by as the Yorktown kitchen faucet, as the Nottingham kitchen faucet, and as the Regal kitchen faucet.
Only nine Whitehaus faucets [3], appear to have been designed in the U.S. These are protected by U.S. design patents. [4]
All of the patented designs are in the Twisthaus and Vintage III collections. [5]. The way the patents are framed, the basic faucet design for each faucet allows for variations in handles and spouts. The result is that the one patent covers multiple faucet models in these two collections.
The Faucet Design Process
The faucet design process has four steps. The first is "ornamental design" – what the faucet looks like. Design patents protect the ornamental design. No other company can copy that exact design as long as the patent is in force.
There is more to faucet design than just its looks, however. It also has to work.
Making it work requires engineering, the second step in the process. Engineers supply the working mechanism that is wrapped in the ornamental shell of the faucet. This includes creating a lead-free water pathway inside the faucet, equipping it with a cartridge and valve, connecting it to a water source, and ensuring that it will handle typical household water pressures without leaking.
The ornamental design and engineered inner workings are then turned into a working model or prototype of the faucet. Prototyping was once an involved process requiring a master machinist to carefully create a working model of the faucet piece by piece using metal lathes, milling machines, grinders, and a variety of hand tools. It was tedious, time-consuming, and expensive. Today, however, the faucet is simply printed on a 3D printer.
The prototype is then tested and retested to ensure that it works properly and is reliable. Quite often, the initial prototype fails, and it's back to the drawing board. It may take several rounds of engineering, prototyping, and testing to produce a robust working faucet suitable for manufacturing.
The usual practice in the industry is for engineering, prototyping, and testing to be done by the manufacturer selected to produce the faucet.
Whitehau Collections
Whitehaus products are arrayed about 32 collections that include sinks, showers, accessories, even medicine cabinets, hot water tanks, and garbage disposers. [6] Only 20 of these collections include sink faucets, however.
The faucet styles are heavily slanted toward traditional designs, at home in any but the most urban-contemporary kitchen or bath.
A great many are particularly well-suited to Victorian and Edwardian decor. Many of these are truly unusual and striking designs. A few Whitehaus faucets would be at home in a pre-War Arts & Craft kitchen or bath, and many, particularly those that Whitehaus calls its "utility" faucets, compatible with Post-War Mid-Century Modern decor.
For more on kitchens and baths of the Victorian, Arts & Crafts, and Mid-Century modern period, see Heritage House styles.
Striking Art Nouveau styles can be found in the Fountainhaus collection. Some of these are similar to the French Art Nouveau faucets sold by .
The company's more contemporary faucets, with one or two exceptions, avoid the sharp angularity of many modern faucet styles for a softer, less industrial look. They are, however, very similar to the contemporary faucets produced by the thousands in China, and are not particularly interesting designs.
Whitehaus Valve Cartridges
The cartridges used in the faucets are supplied by individual faucet manufacturers that actually make the faucets and do not seem to have been standardized to any particular manufacturer's cartridges. Many companies do standardize cartridges, if for no other reason than to simplify inventory. Whitehaus does not seem to be one of those companies.
Based solely on the faucets we examined for this report, these are good cartridges. Most Whitehaus faucets should give many years of leak-free performance.
To be on the safe side, however, a potential buyer should ask customer service to identify the cartridge-maker. (Don't take "I don't know" for an answer. They know or can find out.) It is especially important to get a known good-quality cartridge because the Whitehaus warranty on cartridges is a mere five years compared to the lifetime guarantee provided by most other sellers of premium faucets.
Lead-free certification is the single most important factor to consider in making an informed faucet-buying decision, followed very closely by the quality of the faucet's cartridge. All Whitehaus faucets are certified "lead free". But, while the faucets we examined are equipped with good to excellent cartridges that should give years of leak-free service, we did not look at every faucet. And, since Whitehaus does not disclose the origin of its cartridges on its website, it's the wise faucet buyer who contacts customer service to find out about the cartridge before purchasing a Whitehaus faucet.
To find out more information about faucet cartridges and the companies that make cartridges known to be reliable, see Faucet Valves & Cartridges.
Whitehaus Faucet Finishes
Whitehaus does not put the finish on its faucets. They are delivered by their manufacturers already finished. We identified thirteen faucet finishes currently available on Whitehaus faucets and a bunch more that were formerly offered but are no longer available. One faucet, the WHUS566 pullout kitchen faucet from the Metrohaus collection, has a : brushed nickel with a black spray head.
Five finishes are exclusive to the Waterhaus® collection, which, because the faucets are stainless steel and not brass, has special finish requirements. Polished and Brushed Stainless Steel are the standard finishes. The "finish" on these faucets is not an applied finish. It is the stainless steel material of the faucet, either polished to a high shine or sanded to give it a brushed look. The remaining three finishes – Brass, Copper, and Gunmetal – are special finishes and, according to Whitehaus technical support, are .
A polished stainless steel finish shows fingerprints more readily than most other polished finishes, something to keep in mind. To avoid the problem, select a brushed finish. It helps hide the marks.
Outside of the Waterhaus® collection, the standard finishes are Polished Chrome and Brushed Nickel. There are also six special finishes: Antique Brass, Antique Copper, Mahogany Bronze, Oil-Rubbed Bronze, Pewter, and Polished Nickel. All of these, according to Whitehaus technical support, are finished using (PVD) except Oil-Rubbed Bronze, which may be either PVD or electroplated, depending on the manufacturer of the faucet.
No one faucet is available in all of the current finishes. Many faucet collections and all of the Whitehaus utility faucets are available only in chrome. The largest number of finishes for a single faucet are the five finishes in the Waterhaus® Collection. Finishes are limited to those that can be provided by the faucet's manufacturer and may vary from manufacturer to manufacturer.
Electroplating
Electroplating is the old standard, having served the faucet industry well for over 100 years. Plating involves immersing the faucet and the metal to be used as plating in an acid bath, then applying an electrical charge to both objects so metallic ions are drawn from the plating metal to the faucet.
Some metals cannot be plated directly onto brass. The metal does not bond well and can peel. An intermediate metal (usually nickel or zinc/nickel alloy) undercoat may be necessary. Undercoats are also used to even out any small imperfections in the brass and to reduce cost. Chrome, for example, is expensive; nickel is not, so nickel undercoating is preferred to several coats of chrome for a finish with an appearance of depth.
Physical Vapor Deposition (PVD)
PVD is the newest finish technology, although the process itself is old – discovered by a British scientist, Sir William Robert Grove in 1852. The technology languished for a century, however, as a little known scientific curiosity until the beginning of the Atomic Era in the 1950's when the need arose for a virtually indestructible metal finish that could withstand the hellish environment inside nuclear reactors. PVD was resurrected from technological obscurity and proved to be ideal.
PVD finishes do very well as tough, durable faucet finishes in household kitchens and baths. In abrasion tests, PVD finishes are regularly found to be 10 to 20 times more scratch-resistant than the old standard, electroplated chrome. Our experience is that they are nearly indestructible.
The finishes are applied in a very thin (2 to 5 microns [7]) but very dense layer in a vacuum chamber that is loaded with unfinished faucet components. All the air is replaced with a carefully calculated mix of inert and reactive gases. A metal rod to be used for the finish coating is heated to a temperature so high that it dissolves into individual atoms, creating an ionic plasma that bombards the components.
To watch faucet components being given their PVD finishes, check out this brief video. Be aware that it is very noisy, so you might want to turn down the volume on your player.
Different finish colors and effects are created by varying the mix of reactive gases in the chamber. For example, a brass finish can be created using a titanium alloy, which in its natural state is a dull silver-ish color. When combined with nitrogen gas, however, it produces a gold-tone finish that is a very convincing brass look-alike. Unlike real brass, however, it cannot tarnish.
Adding a measured amount of methane to the nitrogen reddens the color, resulting in "gunmetal brass" – emulating a brass alloy originally used to make brass cannon. A touch of acetylene darkens the finish to an antique bronze and a touch more to oil-rubbed bronze. ("Gunmetal brass" is not the Gunmetal finish used on Whitehaus faucets. The Whitehaus finish loosely imitates the "blued steel" finish used on rifles and handguns.)
The very dense PVD coating bonds to the faucet at a molecular level, essentially becoming an integral part of the fabric of the faucet and creating a dense and extremely hard shell (Rickwell HRC-80 [8]) that encloses and protects the underlying metal.
For detailed information on faucet finishes, including how they are applied and the advantages and disadvantages of each, see Faucet Finishes.
Powder Coatings
Some interesting finishes that were available in the past seem to have been discontinued. These include Polished Brass, Polished Copper, Polished Silver, Satin Chrome, Silver Pearl, Speckled Brass, Titanium, Weathered Brass, Weathered Copper, and White.
Some of these were , considered "semi-durable" finishes requiring more care and maintenance to retain their like-new appearance than electroplated or PVD finishes.
A powder coat is essentially a dry paint in powder form applied using a special low-velocity spray gun that disperses the powder while giving it a positive electrical charge.
The particles are drawn to the faucet, which has been given a negative charge. The faucet is then baked in an oven at over 400° F (227° C), which melts and bonds the powder and changes the structure of the coating into long, cross-linked molecular chains that give the coating its durability.
At least two of these discontinued finishes were considered : Weathered Brass and Weathered Copper.
Although no longer available on current Whitehaus faucets, it may be possible to purchase some of these discontinued finishes as special orders. Where you can see them, however, may be a problem. Whitehaus does not have a color chart online showing its current finishes, much less its discontinued finishes. The showroom retailers we contacted had nothing to illustrate these older finishes.
Standard v. Special Finishes
Whitehaus special finishes – a finish other than one of the four standard finishes – will result in an addition to the price of the base faucet. The addition can nearly double the price of the faucet.
Standard finishes have a 5-year warranty. Special finishes, however, are protected by a very weak 1-year warranty despite the fact they are all very durable electroplated or nearly indestructible PVD finishes that should last nearly forever.
Matching Finishes
". . . all special finishes within Whitehaus Collection's product offering may vary due to the nature of raw materials during the finishing process. All special finishes will blend but may not be exact."
We interpret this language to mean that two items with the same special finish may not be an exact match.
Any variation, however, is rarely caused by "the nature of raw materials.". It is more likely the result of differences in finishes among Whitehaus' manufacturers.
Finding Finishes: We found that the best way to display all products (faucets, accessories, showers, etc.) with the same finish is to search on the finish name using the site's search feature. This makes it easy to review and select products with the same finish across several collections. There is no way to store the selections in an online "wish list," however, for future reference, so keep paper and pencil handy.
For more information on the types of finishes used on faucets and the advantages and disadvantages of each, see Faucet Finishes.
Faucet finishes are not standardized. One manufacturer's "brushed nickel" can be visibly different from another manufacturer's "brushed nickel." One may be more "coppery" or more "silvery," or it may have finer or coarser brush marks. Polished chrome is the exception. Everyone's polished chrome is pretty much the same.
Whitehaus Website
The company website, completely redesigned in 2014, is responsive with fairly intuitive navigation.
A "responsive" website displays well on smartphones as well as desktop monitors. However, to accomplish this feat, product displays on desktop monitors occupy just the left half of the screen, which can make searching through collections a little tedious since products that could be displayed on one page now require two.
The site was redesigned again in 2023 to make it even more responsive and easier to use. The new site does not sell faucets to the public. It is solely a source of information about faucets and other Whitehaus products.
However, the information provided about the company's faucets on the site is woefully insufficient for a fully informed buying decision.
Many faucets are illustrated with just a single image, others in multiple views which helps in visualizing the faucet. Better still, a 360° viewing feature such as is used by faucets, that allows the mouse to rotate the faucet to any viewing angle.
Descriptions of faucets lack hard specifications and are often too abbreviated to be useful. On most faucet websites, general descriptions are supplemented by downloadable specification (spec) sheets that contain much more detailed information about the faucet. Whitehaus does not provide a spec sheet for all of its faucets, and for those that have sheets, the specs
are usually nothing more than a dimensioned drawing – useful and nice to have, but nearly as useful as a spec sheet.
There is no exploded parts diagram, no installation instructions, and no cartridge identification – information that is very useful in making an informed buying decision and a common feature of other faucet sites.
Installation instructions are particularly useful before a sale to help the installer discover if there may be any installation issues in the location in which the faucet is to be used. The origin of a faucet's cartridge helps a potential buyer judge whether it is from a reputable manufacturer, and thus unlikely to leak – especially as the Whitehaus warranty on cartridges is a mere five years.
Of equal interest would be the type of finish for each of the available finishes. The type of application (electroplating, PVD, or powder coat) largely determines the finish's durability. At present, all Whitehaus faucet finishes are either electroplated or PVD. But, there is the possibility of powder coats in the future or even living finishes. The company has offered both types of finishes in the past. A buyer looking for greater durability would prefer a plated or PVD finish so it would be useful to identify faucets that have these types of finishes.
At one time, all Whitehaus faucets seem to have been awarded an "Official Seal of Excellence and Quality" by somebody – the website did not disclose by whom. We think it was probably by Whitehaus itself. The "award" came with an impressive seal that is displayed prominently alongside each faucet offered for sale. It did not actually mean anything, however, other than an indication of the company's opinion of its own faucets, and it's gone from the new website.
The Whitehaus Faucet Warranty
Each Whitehaus faucet was also accompanied by an impressive seal promising "100% Satisfaction Guaranteed".
The Whitehaus Warranty's Legal Problems
The Whitehaus warranty contains many drafting errors, clearly indicating that whoever wrote the warranty was completely unfamiliar with the requirements of the Magnuson-Moss Warranty Act (15 U.S.C. §2308), the federal law that governs consumer product warranties in the United States.
The drafting errors have effects that Whitehaus probably did not intend, invalidating large parts of the warranty and changing the meaning of other provisions.
Here are some of the more obvious problems.
Missing: Designation of Warranty Type
A consumer product warranty can be either a "full" or a "limited" warranty. The type of warranty makes a difference. A full warranty gives the buyer much more protection than a limited warranty, which, as the word "limited" suggests, provides only partial protection.
Magnuson-Moss favors a full warranty and imposes certain drafting requirements for a warranty to be a limited warranty. The principal requirement is called designation.
To be limited, a warranty must be clearly designated
as a "limited warranty" in its caption or title. The word "limited" at the very top of a warranty document is intended by Magnuson-Moss to give fair warning to the buyer that the warranty does not provide full protection for the product being warranted.
The Whitehaus warranty, however, is captioned just "Warranty." The magic word "limited" is nowhere to be found. And, although it seems evident from the text of the warranty that Whitehaus intends to offer only a limited warranty on its faucets, the missing "limited" in its caption automatically converts the warranty to a full warranty (15 U.S.C. §2303(a), 16 CFR §700.6) irrespective of the company's intentions.
Missing: Duration of the Warranty
The warranty divides Whitehaus faucets into two classes of components:
- "internal components," (which are defined to include some external components such as side sprays and supply lines) and
- all other components (body, spout, handle, baseplate, and anything else that is part of the faucet but not an "internal component").
Internal components are guaranteed for five years. The duration of the warranty on all other components, however, is not stated.
Magnuson-Moss requires an unambiguous statement of the "the time period or other measurement of warranty duration." (16 CFR § 701.3(3)). Absent this statement, the law gives the consumer the longest warranty period reasonably possible, most likely for the lifetime of the faucet.
Missing: What Whitehaus Will Do To Fix a Faucet
The warranty does not indicate what the company will do to fix a defective faucet.
It is more than generous in its descriptions of what it will not do. For example, it won't pay for "any labor charges, injuries, incidental or consequential damages." Nor will it pay for damages "caused by normal wear and tear, dirt, limescale, aggressive air and water conditions, harsh or abrasive cleansers or materials."
But, what it will do is something the warranty does not quite get around to mentioning – a failure that again violates Magnuson-Moss, which requires a clear and simple "statement of what the warrantor will do in the event of a defect [or] malfunction." (16 CFR § 701.3(3)).
Assent a clear statement of what it will do, the law requires the company to do whatever is reasonably necessary to fix a faucet, including sending a plumber if needed, all without charge to the consumer.
Prohibited Exclusions
Excluding labor charges from warranty coverage is not allowed in a full warranty where the product, such as a faucet, "has utility only when installed." The company must pay for the labor needed to uninstall the faucet, fix the faucet, and reinstall the faucet after the repair is done. (16 CFR §700.9) Any attempt to exclude these obligations is, as a matter of law, void and without effect.
The warranty's exclusion of consequential and incidental damages is also invalid, but for a different reason. Magnuson-Moss permits the company to exclude these types of damages only if it follows the prescribed rules. These include the following disclaimer, which must be "conspicuous" so it will be noticed:
"Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you."
The Whitehaus warranty does not have this disclaimer, and without it, the attempt to exclude or limit its responsibility for consequential and incidental damages is simply void. (16 CFR § 701.3(8))
Consequential and incidental damages are those other than the defect in the faucet itself. For example, your Whitehaus faucet leaks and damages your cabinets. The leak is a "direct damage" to the faucet. The damage to the cabinets is "consequential damage." Your expenses incurred in proving your warranty claim are "incidental damages" and may include the attorney's fees required to prove your case in court.
Missing: How to Make a Warranty Claim
Magnuson-Moss requires a "step-by-step explanation of the procedure which the consumer should follow" to make a warranty claim, including the mailing address or telephone number to use. (16 CFR § 701.3(5).
The Whitehaus warranty does not provide any direction for making a warranty claim.
Missing: Required Warning Language
A consumer product warranty must include this warning language: (16 CFR § 701.3(9)):
"This warranty gives you specific legal rights, and you may also have other rights which vary from State to State."
The Whitehaus warranty does not contain this language, and this defect alone probably invalidates the Whitehaus warranty in its entirety since the defect has no cure.
For more on de-mystifying faucet warranties, see Understanding Faucet Warranties.
Unlike the "Seal of Excellence," this seal actually means something. According to the federal Magnuson-Moss Warranty Act (15 U.S.C. §2308) the promise of satisfaction is a legally enforceable guarantee. It may require Whitehaus to refund the purchase price of a faucet regardless of the reason for the customer's dissatisfaction and no matter how long the consumer has owned the faucet before becoming dissatisfied.
Like the Seal of Excellence, the Guarantee of Satisfaction is gone. Whitehaus still offers a faucet warranty, but it does not guarantee "satisfaction", which is sad because the current Whitehaus warranty is not much of a guarantee.
The current warranty is actually many warranties – one for each type of product the company sells – although all contained within a single warranty document.
Amateur Drafting
This document, however, is inexpertly crafted. Nor does not come within spitting distance of complying with the minimum legal requirements mandated by the Magnuson-Moss Act for consumer product warranties in the United States. [9]
The Act requires a consumer warranty to be plainly stated in "clear and simple" language. [10] The Whitehaus warranty is anything but. It is unduly complicated, confusing, ambiguous, full of unnecessary duplication, and loaded with industry jargon that is largely incomprehensible to the average consumer.
In addition, it has a number of omissions and technical errors, suggesting that whoever wrote the warranty was not at all familiar with the requirements of the federal warranty law and its regulations. Many of the restrictive provisions included in the warranty are invalid for failing to comply with format and language requirements mandated by Magnuson-Moss. (Drafting problems are detailed in the sidebar, The Whitehaus Warranty's Legal Problems for those who are interested.)
The warranty falls far short of the standard North American Limited Lifetime Warranty. It provides a five-year warranty on some of the mechanical parts of the faucet and on standard finishes. The warranty on special finishes is a paltry one year. We do not consider it a serious warranty worthy of what is supposed to be a line of premium quality faucets.
Indication of Faucet Durability
It does have value, however, in making an informed buying decision. It tells us that Whitehaus management has less than full confidence in the durability or longevity of its faucets, and even less in its finishes.
A warranty requires the company to bet its dollars on the durability and longevity of its faucets and their various components. Companies generally are willing to risk their dollars only for as long as, in the opinion of management, their faucets will last without failing. A company that has great faith in its faucets offers a lifetime guarantee. A five-year warranty strongly suggests a basic lack of confidence by company management in the long-term reliability of Whithaus faucets.
sWe found nothing that suggests the faucets are in any way inferior products. The faucets we selected at random from the Whitehaus Collection for examination and testing were of good quality with acceptable components worthy of a warranty much longer than five years. And, we doubt that much damage can be done to the Collection's PVD finishes with anything short of a case-hardened steel file, so the one-year warranty on most Whitehaus finishes is incomprehensible.
Of course, management may know something about its faucets that we don't know and may never find out. But, what we do know is that the company is not willing to bet its own dollars that its faucets will operate without failure for more than five years or that most of its finishes will last longer than one year. You have to decide, as a potential buyer, whether you are willing to bet your dollars.
Customer Service
Customer service is very good. Our testers graded the service an average of 4.1 out of 5 for knowledge, cordiality, and helpfulness. Any score above 4.0 is acceptable.
The Better Business Bureau reflects our favorable opinion, rating Whitehaus an A+ on a scale of A+ to F for the exceptional handling of post-sale customer issues.
Faucets comparable to those sold by Whitehaus, made in Taiwan, or China, and fully certified to North American standards are also sold in the U. S. and/or Canada by
Many of the companies listed a much stronger warranty on faucets of equal or better quality, although often with a narrower choice of finishes. Most offer a straightforward limited lifetime warranty, and most others at least a 10-year warranty.
Legal actions
The California Energy Commission sued White's Plumbing Supplies, Inc. for illegally selling unapproved faucets in California from September 2017 to September 2021. The company paid a penalty of $55,748.00 to settle the suit in 2022.
Conclusions
Whitehaus sells good quality faucets, well-designed and well-made by reputable manufacturers in a generous selection of finishes using good-quality components. Whitehaus prices however, are higher and sometimes considerably higher than those charged by other sellers of similar or the very same faucets.
The skimpy five-year and one-year warranties on the faucets substantially reduce the overall value of the collection. For interior decorators and design studios, the extensive palette of finishes may balance the anemic warranty. For the rest of us "just folks," probably not.
We conclude that the price-value relationship is below average.
Continuing Research
We are continuing to research Whitehaus and its sink faucets. If you have experience with faucets from Whitehaus, good, bad, or indifferent, we would like to hear about it, so please contact us at starcraftreviews@yahoo.com or post a comment below.
Please note: we cannot answer questions posted in the comments. If you have a question, email us at starcraftreviews@yahoo.com.
Footnotes
- White's Plumbing also owns "Forever Hot Whitehaus Collection" as a brand for "Plumbing supplies, namely, electrical hot water boilers; electrical hot water dispensers" and "H Whitehaus Collection" as a brand for "plumbing supplies, namely sink strainers; sinks; showers; toilets; and whirlpool baths." "Forever Hot" is used to brand just one product, a stainless steel heating tank for instant hot water dispensing, the only item in the "Forever Hot" collection. The "H Whitehaus Collection" does not appear to be in current use.
- Unlike "Made in USA" which is a regulated claim requiring that a product comply with some very strict federal requirements, "Designed inUSA" is not regulated except under the general prohibition in Section 5 of the Federal Trade Commission Act against "unfair or deceptive acts or practices" in interstate commerce and specifically against "false advertising and marketing practices." According to the Federal Trade Commission, advertising is required to "tell the truth and not mislead customers" and advertisers are required to "substantiate every advertising claim." State law in every state or territory also prohibits "deceptive trade practices" which include false, fraudulent, or misleading claims made in advertising.
- In arriving at the total number of sink faucets in the Whitehaus collection we counted each faucet with a unique model number.
-
Faucets identified by a Whitehaus spokesperson as designs that are exclusive to Whitehaus are
WHKBTCR3-9201,
Not all of these, however, are patented Whitehaus designs. Faucets in the Waterhaus collection are proprietary designs, according to a company spokesman, although they have not been patented.
WHKBTLV3-9201,
WHKPSL3-2222,
WHKTSL3-2200,
WHS0221-SB,
WHS1010-SB,
WHS1206-SB,
WHS1394-PSK,
WHS6800-PDK,
WHS6900-PDK,
WHS8601-SB,
WHSB14007,
WHTTSCR3-9771,
WHTTSCR3-9773,
WHTTSLV3-9771,
WHTTSLV3-9773. - U. S. design patents D591,401 S, D591,402 S, and D560,762 S. The patents are framed so that the basic faucets can be outfitted with a variety of different spouts and handles and the patent still applies.
-
Only 20 of the 32 collections are shown when the "Collections" tab on the website main menu is clicked. The rest we ferreted out by wandering through the Whitehaus website. We may have missed some.
The collections that include faucets are
Baby Horizon,
Centurion,
Englishhaus,
Fountainhaus,
FX,
Galleryhaus,
Horizon,
Isabella Plus,
Jem,
Legacyhaus,
Lux,
Marlin,
Metrohaus,
Queenhaus,
Rainforest,
Twisthaus+,
Venus,
Vintage III+,
Waterhaus,
Wavehaus.Some faucets do not seem to belong to any collection, including faucets described as "Lead Free Solid Stainless Steel" and utility faucets described as "Heavy Duty."
-
A micron or micrometer (international symbol:
μm
) is one-millionth of a meter. For comparison, a strand of spider-web silk is about five μm in diameter and the thickness of a sheet of ordinary copy paper is about 100 μm. The average person cannot see anything smaller than 50 μm. -
For comparison:
a. High-quality carbon tool steel: HRC 55-65
b. Cubic zirconia: HRC 42-50
c. Titanium: HRC 36
For more information see Rockwell Scale - Canada does not have a similar national warranty law. Warranties are regulated by the laws of each Province, and vary considerably in the scope and duration of the guarantee provided. Quebec's Consumer Protection Act is probably the most extensive.
- "The former [pre-Magnuson-Moss] practice of lacing warranties with long passages of legal gobbledygook, inserted primarily to protect the manufacturer, is prohibited." E. Patrick McGuire, "Taking the Lemons Out of the Warranty", New York Times, 07/06/1975, 09/18,2020.