Nameek's Remer Faucets Review & Rating Updated: 6/18/21
Trading as
Nameek's
1953 West Point Pike
West Point, PA 19486
(215) 256-4197
(877) 256-1645
Remer Rubinetterie S.p.A.
Via Leonardo Da Vinci, 83
20062 Cassano d'Adda
Milano, Italia
Law Requirements
Download/Print the Nameeks warranty.
Learn more about faucet warranties.
This Company In Brief
Nameek's is an importer of bath wares including sink faucets, showers, fixtures, and accessories from a wide range of suppliers in Italy, Spain, China, Turkey, and the Netherlands.
It sells faucets made in Italy by Remer Rubinetterie S.p.A., a long-time manufacturer of quality bathwares with an established international reputation. The faucets are Italian designs, stylish but not high-design. The finishes are limited to a narrow palette: mostly chrome with a smattering of nickel, bronze, and matte black.
Founded in 2013 by Namik W. Shuhaibar (also known as William Shuhaibar) and Rana Salfiti as a Pennsylvania corporation, Nameek's, Inc. is an importer of ceramic bath fixtures including tubs, toilets, bidets, and sinks; bath vanities and consoles; sink and bidet faucets; tub fillers and bath accessories such as towel racks and robe hooks. It also imports a few kitchen accessories, mostly pop-up-lid trash cans.
Nameek's has a sister company, TheBathOutlet, LLC, doing business as The Bath Outlet, founded by Mr. Shuhaibar in 2009 as a Pennsylvania limited liability company. It appears to be the successor to an earlier company dating from 1999.
The two companies share common management and the same address in West Point, Pennsylvania. Nameek's has an additional warehouse and office space in Harleysville, about 12 minutes away. The two towns are suburbs of Philadelphia.
The Nameek's name is registered in Pennsylvania as a trademark of Nameek's, Inc. The registration of "TheBathOutlet" was applied for at the U.S. Patent and Trademark Office, but the application was declared abandoned when a critical deadline was missed in the application process.
Although the two companies are legally separate entities, they operate as a single business with The Bath Outlet retailing the goods that Nameek's imports and distributes. Nameek's also sells through unrelated retailers, all web-based businesses, including
- Amazon,
- Home Depot (online only),
- Ferguson,
- Buld.com (a Ferguson subsidiary),
- Houzz,
- Lowes (online only),
- Quality Bath,
- Walmart (online only), and
- Wayfair.
A "where to buy" locator on the Nameek's website lists the retailers that sell Nameek's products.
Most of the items offered for sale on these sites are sinks, vanities and bathroom accessories. Only Ferguson, Buld.com, and Quality Bath show an appreciable number of Nameek's Remer faucets for sale.
Nameek's imports sanitaryware, accessories, bath furnishings, and showers from a variety of manufacturers in Italy, China, Turkey, and Holland. It sells only one brand of faucet made by Remer Rubinetterie S.p.A., an Italian manufacturer founded in 1965. Remer makes faucets, bathroom accessories, and pipe fittings sold throughout Italy and in 130 other countries.
Remer is a very vertically integrated company that makes most of the components that go into its faucets in its highly automated factory near Milan. Vertical integration gives the company almost complete control over the quality of its faucets. Most other faucet manufacturers buy components and parts from outside sources.
The Remer faucets sold by Nameek's are not the company's high-style luxury faucets. They are mid-priced faucets intended for the homes of the average Joe (or Giuseppe). These have what we think of as generic Italian styling, pleasant but not at all high-design. They are faucets sold all over Europe and much of the rest of the world by Remer.
Remer's finishes are and not the more advanced and much tougher finishes. The range of finishes is limited. Polished chrome is standard on every faucet. Some faucets are also available in nickel and a few in matte black or bronze.
Some of the other fittings and accessories that coordinate with Remer faucets are available in many more finishes. For example, we found faucets available only in chrome paired with shower controllers available in chrome, matte black, matte white, bronze, antique copper, and antique brass.
Remer's ceramic cartridges are modeled on standardized cartridge designs pioneered in the 1980s by Galatron Plast S.p.a., an Italian technical ceramics company. Galatron's cartridges were simple, inexpensive to manufacture, very reliable, and so widely copied that they quickly became the de facto industry standard. They are made in Italy by Studio Tecnico Sviluppo e Ricerche S.r.l (S.T.S.R.), a well-known manufacturer of good-quality cartridges that are sold throughout the world, and are standard equipment in highly rated faucet brands such as
The Nameek's one-year warranty on Remer faucets is sub-standard for the North American marketplace, where the standard warranty is for the lifetime of the buyer. The warranty reflects Remer's standard European warranty. One-, two-, and three-year warranties are the standard in Europe.
For more information on how to read and interpret a faucet warranty, see Faucet Warranties.
Other importers of Italian faucets offer longer and stronger warranties. Few are for less than 10 years, and some, like are the standard North American lifetime warranty on the Italian-made faucets they sell in North America.
The Nameek's warranty is poorly written. If it was drafted by a lawyer, he or she badly needs to go back to school for a refresher. And, the sooner, the better. It includes language like the following;
"In accordance with the laws of limitation and exclusion state by state, and therefore provided the duly exceptions."
Apart from not being a sentence, the phrase has no meaning in either ordinary English or legalese. Our panel of lawyers took one look at it and threw up their hands.
In addition to some of the language in the warranty that is not the "clear and simple" statement of the warranty that is required by the federal Magnuson-Moss Act (15 U.S.C. § 2301 et seq), the warranty also has the following defects:
- Failure to provide "a step-by-step explanation of the procedure which the consumer should follow" to make a claim under the warranty including the mailing address or telephone number to use. (16 CFR § 701.3(a)(5))
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The overall scheme of Magnuson-Moss is that a company's written warranty supplements but does not replace state law implied warranties. Implied warranties cannot be excluded entirely. In a limited warranty, however, the duration of the warranty can be shortened to match the duration of the company's written warranty. For example, if the company offers a one-year written warranty, implied warranties can also be limited to one year. However, the limiting language must be explicit, giving the consumer fair notice that implied warranties are limited.
The Nameek's warranty's attempt to exclude implied state law warranties of merchantability and fitness for purpose in their entirety. The attempt is void and without effect. But if the language is interpreted as merely limiting the duration of the warranty, which is very unlikely, it is still void because the warranty omits the following required statement: (16 CFR § 701.3(a)(7))"Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you."
The implied warranty of merchantability requires a faucet to reasonably conform to an ordinary buyer's expectations. The warranty of fitness for purpose requires a faucet to fulfill its ordinary purpose and any special purpose of which the seller has knowledge. Originating under Common Law, these warranties are now statutory in most states usually in the state's Uniform Commercial Code. -
Failure to clarify its attempted disclaimer of consequential and incidental damages with the following required statement: (16 CFR § 701.3(8))
"Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you."
Consequential and incidental damages are those other than the defect in the faucet itself. For example, your BWE faucet leaks and damages your cabinets. The leak is a "direct damage" to the faucet. The damage to the cabinets is a "consequential damage". If you need to hire a lawyer to take your case to court, the attorney's fees are an "incidental damage". Collectively, consequential and incidental damages are called "indirect" or "special" damages; -
Failure to include the following statement, required to be in every consumer warranty: (16 CFR § 701.3(9))
"This warranty gives you specific legal rights, and you may also have other rights which vary from State to State"
It is unlikely that the Nameek's warranty would survive any court challenge. The likely outcome is that the court would void it in its entirety, and the state implied warranties of merchantability and fitness for purpose would control the result. In almost every state and territory of the U. S., the state's implied warranties give the buyer more rights than the Nameek's warranty.
For more information on how to enforce a product warranty, see The Warranty Game — Enforcing Your Product Warranty.
We did not conduct a formal test of the customer service of either Nameek's or The Bath Outlet. Our usual tests usually do not work well on very small faucet companies with just one or two representatives. They very quickly figure out they are being tested.
We did, however, call and ask some difficult questions that most customer service representatives cannot or will not answer. The customer service representatives of both companies passed with flying colors, showing good product knowledge, and answering our questions about cartridges, finishes, and certifications candidly and quickly.
One representative even went so far as to do some minor research for us and report back in an e-mail.
The Better Business Bureau rates The Bath Outlet B+ (on a scale of A+ to F) for its handling of customer complaints. This a good rating, but not terrific. The business is not BBB accredited and not pledged to adhere to the BBB's strict code of business ethics.
Nameek's website is colorful and fairly easy to navigate. We found no navigation errors. The only feature that does not always work well is site search. It is not very discriminating.
For example, a search on "Remer Faucets" produced a display that included showers, towel racks, robe hooks, tub spouts, and so on for 44 pages. All we wanted were faucets.
The information provided about a faucet varies from faucet to faucet. Generally, however, each faucet listing briefly describes the product, provides one or more images, indicates the finish(es} available, the faucet material (usually brass), the dimensions, the faucet's weight, its water flow rate, the warranty (always one-year) and the number of mounting holes required.
A link called "Specification Sheet" is used to display a dimensioned drawing, otherwise nothing like an actual specification sheet.
What's not available are …
- certifications, certificate file number, and certifying laboratory,
- an exploded parts diagram,
- the cartridge type and manufacturer, and
- the installation instructions for the faucet (useful to the installer to determine whether any special tools or fittings are required and whether the faucet will present any particular difficulty at installation in the location planned for it.).
Without this additional information, we cannot qualify the site as having enough information about its faucets to support an informed buying decision. Much more complete information about the Remer faucets sold by Nameek's is available in its Remer Catalog. (Dowload the Remer Catalog.)
The site has a few errors. The flow rate of some bathroom faucets was identified as a whopping 4.8 gallons per minute (gpm), which if true, makes us wonder why the EPA has not come calling. The maximum legal flow rate for bathroom sink faucets in the U.S. and Canada is 2.2 gpm and in California 1.2 gpm.
The terminology used on the site is inconsistent and in places is confusing. One floor-mounted tub filler was identified as a "tub filler", the next was called a "bath mixer", the next a "tub filler mixer". While all of these are technically correct, some consistency would be a little less confusing.
Be conscious of The Bath Outlet's return policies. The company requires returns within 30 days. You must obtain a return merchandise authorization in advance of any return. The returns must be in the original packaging, in like-new condition, and uninstalled. You pay for return shipping. Upon inspection and acceptance of a return, Nameek's will refund the purchase price, but not any shipping charges.
All returns are subject to "management approval". We're not sure what that means. But it sounds like the company can refuse a return for any reason or no reason whatsoever. We have no cause to believe that Nameek's has ever arbitrarily refused a return in actual practice. However, the fact that arbitrary refusal is allowed under its return policies gives us pause.
If the suggested retail prices of Nameek's faucets are to be believed, the company sells some of the most expensive Italian faucets sold in North America. Fortunately, we don't believe them.
The actual street prices are considerably lower by as much as 40%. Still, we found one kitchen faucet with an MSRP of over $2,300. Even discounted to a street price of just under $1,700, it is a pricey faucet. For the same price, you can buy two high-quality faucets from luxury faucet manufacturers such as with much superior cartridge technology and a lifetime warranty, with money left over.
Remer faucets are off-the-shelf Italian faucets of no particular distinction and with no unique characteristics. Similar if not identical faucets are sold by any number of other companies importing Italian faucets, including
These companies sell fully certified faucets that are protected by a warranty for a period that is longer, often much longer than one year.
Nameek's is a company that seems focused on marketing and sales with little attention to the company's obligation to provide responsible after-sale support of its products. The company's one-year warranty thrusts almost all of the risk of premature faucet failure on the buyer which makes the purchase of a Nameek's faucet a very uncertain proposition. We can find no reason for this short-term warranty other than the tradition that originates in Europe. The faucets easily support a stronger, longer warranty.
We are continuing to research the company. If you have experience with Nameek's Remer faucets, good, bad, or indifferent, we would like to hear about it, so please contact us or post a comment below.