Flusso Faucets
(Formerly Isenberg Faucets)
Review & Rating
Updated: June 5, 2025
Our panel of consumers and industry professionals has recognized Flusso faucets as a Best Value in luxury faucets made or assembled in Asia. Read the Best Faucet Value Report for more information.
1927 Mustang Rd.
Ste 100
Dallas Tx 75234
972-972-9198
info@flussofaucets.com
Law Requirements
Warranty Footnotes:1. "{A}ll parts and finishes of this product will be free from defects in material and manufacturing workmanship … for as long as the original consumer purchaser owns their (sic) home …"2. See the main text for an explanation of the warranty's violations of federal warranty law.
- Download/Read/Print the the Flusso faucet warranty.
- Learn more about faucet warranties.
This Company In Brief
In business in the U.S. since 2008, Flusso Kitchen and Bath imports good-quality faucets primarily from China that it sells under the Flusso brand. The brand, formerly Isenberg, was changed as part of a corporate restructuring in 2024.
The Flusso faucet collection is well thought out and artfully coordinated, and the components used in the faucets, especially the ceramic cartridges and aerators, supplied by various European companies, are some of the best available.
For the price, the faucets are a good value backed by a strong warranty.
Infinity Wall-Mounted Lavatory Faucet
The innovative IF.1000 Infinity wall-mounted lavatory faucet has won several design awards, including a Good Design award from the Chicago Athenaeum Museum of Architecture and Design in 2020.
Flusso is unceasingly innovative, selling well-designed, well-made Flusso faucets for a fair price primarily through design studios and plumbing outlets but also over the internet.
A substantial and growing number of its faucet are in-house designs, including at least one faucet that has won international design awards.
The Company
The company started in India as Isenberg India Pvt. Ltd., importing and selling upscale sanitary wares, including faucets, to the sub-continent.
The present company began business in the U.S. in 2008 and was, for a few years, structured as an offshoot of the Indian firm.
The Isenberg Bath Corporation was formed in 2012 to carry on the U.S. business. The business was reorganized again in 2024 as Flusso Kitchen and Bath Company, a Texas corporation. According to the company, the name change was required to facilitate its international expansion.
Business Model
Flusso's faucets are divided into two categories:
- Faucets that were designed especially for Flusso, designs that Flusso owns outright [2] and
- Faucets that were designed by Flusso's suppliers.
All of its faucets are purchased already assembled, with the possible exception of ancillaries such as cartridges, handles, trim, and baseplates.
Any additional assembly performed by Flusso to attach handles, insert cartridges, and the like is incidental, and does not rise to the level of assembly required to be considered an .
For a faucet to be identified as Assembled in U.S.A., it must meet two conditions:
- Its final assembly must occur in the U.S., and
- The final assembly must be "transformative."
If an assembly turns a collection of parts and components into what is recognizably a faucet where before the assembly, there was no recognizable faucet, then the assembly is considered transformative.
Mere attachment of additional components to an already recognizable faucet is not "transformation". The faucet was already a faucet before the components were attached.
The company is not, therefore, an . However, it does design some of its faucets and, for these faucets, it is a . Otherwise, it is a , selling faucets designed and manufactured by its suppliers.
For more information on the various faucet company business models, see Faucet Basics, Part 7: Faucet Companies, Some Good, Some Not.
Suppliers
Flusso has chosen its primary suppliers well. All of its manufacturers are companies. These include the following.
- NCIP, Inc., is a company chartered in Taiwan but manufacturing in China. NCIP manufactures at least two faucets for Flusso: the 60.1000 4" centerset lavatory faucet and the 60.2000 8" widespread lavatory faucet. At one time, it also made the 100.1409 all-brass pull-down kitchen faucet. This faucet has now been discontinued in favor of stainless-steel faucets made by Nokite.
- NCIP also manufactures faucets and faucet components for
- (Taizhou) Catly Sanitary Wares Co., Ltd., is a Chinese manufacturer located in Zhejiang Province.
- It is a subsidiary of Wenzhou Yideli Detergent Tools Co., Ltd., a company that, despite its name, specializes in the manufacture of bathroom fixtures, fittings, and accessories for export.
- Catly makes the majority of Flusso faucets and faucet components, including some faucets that Flusso designed in-house.
- Catly also manufactures some of the faucets sold by Omaha-based Westover, Inc.
- (Foshan) Shunde Nokite Plumbing & Sanitary Product Co, Ltd., a Chinese company wholly owned by the Swiss conglomerate, Franke Group.
- Nokite makes Flusso's Klassiker™ collection of stainless steel kitchen faucets.
- In addition to the faucets Nokite supplies to Franke and Flusso, it manufactures
- Lota International Co., Ltd., is one of China's largest faucet manufacturers.
- It supplies faucets to the who's who of the North American faucets industry, including
Faucet Designs
Most of the faucets sold by Flusso are stock faucets taken from its supplier's . The designs are owned by the supplier.
However, Flusso has designed in-house or through contract designers a dozen or so of its faucets – a list that keeps growing year by year.
These faucet designs are owned by Flusso. Some are patented. Among these are
- The two-handle 196.2000 widespread faucet from Serie 196™,
- The four contemporary faucets in Serie 145™,
- Two transitional faucets in Serie 240™,
- The three minimalist faucets in Serie 250™, and
- The striking and innovative IF.2000 Infinity faucet.
The IF.2300 Infinity wall-mounted faucet, designed by Anmol Sarin, has been widely recognized for its innovative design.
It won a Good Design Award in 2020 in the Bath and Accessories category.
Good Design, sponsored since 1950 by the Chicago Athenaeum Museum of Architecture and Design, is the oldest and most prestigious of the product design awards.
Other honors awarded this faucet design include a listing by Better Homes & Gardens as one of the 30 most innovative products of 2020 and a design award by Hospitality Design magazine in the Bath category.
Casio™ Kitchen Faucet from the Klassiker Collection
This faucet, manufactured for Flusso by Nokite, is sold around the world by several faucet companies.
In Australia, for example, it is the Swedia Signatur mixer tap sold by the Vanguard Design Group.
Mr. Sarin is also credited with the design of the Tanz™ kitchen faucet.
Exclusive Faucets
Some faucets are exclusive to Flusso in North America, not because it designed the faucets and owns the designs, but because it has contracted for a protected market.
The way this usually works is that an importer guarantees to buy a minimum number of a particular faucet model and the manufacturer, in turn, guarantees the importer an exclusive right to sell the faucet in the U.S. and Canada.
Flusso's Serie 260™ lavatory faucets are an example.
These faucets were designed by Jochen Schmidem of Schmiddem Design in Berlin for Steinberg, GmbH, a German faucet company.
Steinberg identifies itself as a German manufacturer, and that may be true for some of its faucets. But, the faucets it licenses to Flusso are not German. They are made by Catly Sanitary Wares in China under an agreement between the two companies dating from 2006.
Steinberg sells the faucets throughout Europe, South and Central America, the Middle East, and parts of Asia as the Series 230.
Flusso has acquired the exclusive right to sell these interesting faucets in North America.
Flusso Collections
Flusso's bathroom sink faucets are, in most instances, a part of larger collections of complementary fixtures and accessories that include showers, tub fillers, towel racks, toilet paper holders, robe hooks, and so on.
Of the three major style groups: traditional, transitional, and contemporary, virtually all Flusso faucets are contemporary: stark and minimalist with clean lines and no applied ornamentation other than the faucet finish.
One series, the Serie 240™, is identified by Flusso as a transitional design, but even the faucets in this collection are more contemporary than transitional.
We can find no faucet in the Flusso catalog that features traditional styling.
If you are looking for a faucet to finish off a bath or kitchen in a heritage or traditional decor, you may have to look elsewhere for a faucet that is suitable for any period other than the modern era.
Faucet Materials
Flusso specifies top-line materials for its faucets, including lead-free brass and stainless steel.
Brass
The brass used in its all-brass faucets is lead-free where it comes in contact with water, as required by law.
Lead is very toxic, but before 2014, a faucet could contain as much as 8% lead and still call itself lead-free.
Now the maximum lead content in those parts of a faucet that touch water is 0.25% (1/4 of 1%), basically just a bare trace. In fact, there may be more lead in the air you breathe than there is in a modern faucet.
Lead in brass is used to reduce the brittleness of the material, making it more malleable and easier to form during manufacturing.
To comply with the new restrictions on lead, today's faucet brass uses other additives. One of the most common is bismuth, used to reduce brittleness without adding toxicity.
Bismuth is similar to lead, right next to lead on the periodic table of elements, but harmless to humans. It is, however, very expensive.
It is 300 times rarer than lead, even rarer than silver, which is the reason that bismuth-brass alloys are considerably more expensive than leaded brass.
Zinc
This increased cost has encouraged many faucet manufacturers to use substitute materials in their faucets where possible. The most common are zinc or a zinc-aluminum alloy, often called "pot metal" for its historic use in cookpots.
Dezincification
Of Flusso's suppliers, Lota International is the only company known to use a patented alloy of lead-free brass that resists dezincification.
Basic or"Alpha" brass is an alloy of copper and zinc.
Dezincification is a chemical process that occurs when brass is in near-constant contact with water. The water slowly dissolves the zinc over time. The result is a brass that is porous and brittle with very little strength.
Tin is added to the brass alloy used in some Lota faucets to protect the zinc and retard the dezincafication of its brass.
According to Flusso, it has chosen not to use zinc. It uses brass for its ancillary faucet parts.
This does not mean that every part of brass faucets is lead-free.
Common or "alpha" brass is often used by faucet manufacturers in parts of a faucet that do not contact water. Leaded brass in these parts is perfectly acceptable, posing no health hazard.
Plastic
The company has also chosen to avoid plastic – a very wise choice indeed.
Kitchen faucet spray heads (the industry term is "wands") made primarily of plastic are standard for many manufacturers, including those that sell upscale faucets such as
- The 240.100 single-hole faucet in chrome, and
- The 240-2000 three-hole widespread faucet in Matte Black with wood handles.
Companies typically give three reasons for their choice of plastic in this component:
- Plastic does not get uncomfortably hot in use like metal wands,
- Plastic is not as heavy and is more comfortable to hold for long periods, and
- Plastic is a lot cheaper than brass or stainless steel, even cheaper than zinc.
Unfortunately, however, plastic fails much more often than metal wands. Although engineers have made significant improvements to their reliability over the past decade, the problem has not been entirely cured.
The Sure Cure for Too-Hot Spray Wands: The simple cure for spray wands that get too hot is to reduce the temperature of the water. Dishes do not need to be rinsed in scalding hot water.
Better wands are made of metal, and Flusso's wands are stainless steel to match its stainless steel faucets.
Stainless Steel
The Klassiker collection of kitchen faucets is made from stainless steel.[3] Steel is much harder than brass. It can be made in thinner profiles that use less material and still have more than adequate strength.
Its real advantage, however, is economic. It is less expensive than lead-free brass and does not need an applied finish. The material itself, buffed and polished, becomes the finish.
However, while an applied finish is not strictly necessary, it can be done.
Faucets in Flusso's Klassiker kitchen collection can be ordered in any of its 20 special color finishes, including in which the native stainless steel of a faucet is accented by one of the company's color finishes.
The stainless steel used in Flusso kitchen faucets is 304 stainless, an alloy that includes chromium and nickel.
The nickel gives the steel a crystalline structure, which increases its strength. The chromium helps the steel resist corrosion.
Stainless 304, also known as "food-grade" stainless, is by far the most common alloy used to make kitchen utensils, silverware, and faucets.
Why Stainless Steel Does Not Rust: Properly alloyed stainless contains at least 10% chromium (chrome) and a dollop of nickel. These form a coating of oxides and hydroxides on the outer surface of the steel that blocks oxygen and water from reaching the underlying metal, preventing rust from forming. The coating is very thin, only a few atoms thick, so thin that it is invisible to the eye under ordinary light. It takes laboratory instruments to detect it.
Marine grade 316 stainless is used by some faucet companies (see e.g. ) and has some advantages when a faucet is used aboard ship or near salt water, but for the typical inland kitchen adds cost without adding benefit.
Faucet Components
Flusso uses top-quality components in its faucets, the most critical of which are its valve cartridges and aerators.
| Faucet Cartridge Table | |
|---|---|
| Flusso Part Number | Manufacturer Model Number |
| Flühs (Two-Handle Faucets) | |
| 160.2400-18000 | 18000 |
| 160.2400-18001 | 18001 |
| 240.1000-2929 | 5046 |
| 240.1000-2930 | 5047 |
| Kerox (Single-Handle Faucets) | |
| 100.1000-9853 | K-35A |
| 160.1000-9853 | K-35B |
| 160.1050-9853 | K-25 |
Valve Cartridges
Flusso's single-handle faucets are fitted with ceramic cartridges made by the European technical ceramics company, Kerox Kft of Hungary.
Kerox is the mixing cartridge preferred by up-scale faucet manufacturers. Its reputation is well-earned for extremely reliable cartridges that perform well even in relatively hard water. We know it to be a very good, long-lasting cartridge.
The cartridges used in Flusso's two-handle faucets are by the German firm, Flühs Drehtechnik, GmbH, generally thought of as the manufacturer of the world's best single-function stem cartridge for two-handle faucets.
The major differences between Flühs (sometimes spelled Fluehs for English speakers) and most of its competitors are
- The precision with which the German company machines its products, and
- The fact that its stem cartridges are mono-block products.
- Rather than being cast, they start out as a solid block of lead-free brass that is then machined, step by step, into a cartridge.
- Casting sometimes leaves voids and weak spots in the brass, faults that are avoided by mono-block production.
Aerators
Flühs stem cartridges have established a reputation for leak-free reliability over the past 70 years.
Most Flusso aerators are made by Neoperl®, a Swiss company that makes some of the world's best aerators.
Flusso's Older Cartridges
Until a few years ago, Flusso single-handle faucets were designed around a cartridge made by Sedal S.L.U., a technical ceramics company chartered in Spain but manufacturing in China.
These have been largely replaced by Kerox cartridges, but not entirely.
The Flusso website indicates that some of its faucets still use the Sedal cartridge[4] but, unfortunately, does not identify the faucets so equipped.
Sedal makes a good cartridge, nearly the quality and reliability of Kerox products, but "nearly" is not the same as "equal to."
Earlier two-handle faucets were fitted with Tuopu cartridges manufactured by Hent Technology Company, an technical ceramics manufacturer located in China.
Hent makes a reliable cartridge, but not to the exceptional precision of Flühs cartridges. We believe that all of Flusso's two-handle faucets now include Flühs cartridges, and the Hent cartridge is no longer used. However, we have not examined every two-handle faucet and cannot be 100% certain.
Before purchasing a Flusso faucet, you may want to check with customer service to confirm the source of the cartridge used in the faucet.
For more detailed information about faucet cartridges and valves, their history, and uses, see Faucet Basics, Part 2: Faucet Valves and Cartridges.
Neoperl invented the modern engineered aerator that does considerably more than just soften the stream of water so that it does not splash out of the sink.
It softens but also shapes the water stream, limits water volume to the lower flows required by federal and state water conservation laws, and prevents backflow that can result in the contamination of household drinking water.
Faucet Finishes
Flusso sprays color finishes in-house but it does not have the capacity to apply metal finishes. It buys faucets already finished in several standard metal finishes. If a special color finish is ordered, the faucet is spray-coated in Flusso's facility over a factory-applied base finish.
- 145.1000 single-handle pillar faucet,
- 145.1500 single-handle high-arc lavatory/bar faucet,
- 145.1800 wall-mounted single-handle faucet, and
- 145.2000 two--handle widespread faucet.
Nearly every Flusso bath faucet is available in chrome and brushed nickel. Kitchen faucets are made of stainless steel, and their "finish" is often just the steel material itself, buffed and polished.
What other standard finishes may be available on a faucet depends on its manufacturer.
Faucets made by Catly, for example, are also available in polished nickel and satin brass. Some bath faucets can be ordered in matte black.
Standard finishes are what Flusso calls "fast-ship" finishes. They are available in stock, already finished, and ready for immediate delivery.
Chrome is an finish. The other fast-ship finishes, except Matte Black, are (PVD) coatings.
Electroplating
Electroplating is the well-established traditional way of finishing faucets that has been around nearly since faucets were invented.
It involves immersing the faucet and the metal to be used as plating in an acid bath, then applying an electrical charge to both objects so metallic ions are drawn from the plating metal to the faucet. Usually, at least three coats are applied, an undercoat of nickel, and then two coats of chrome. The final finish is polished to give the chrome its shine.
The process is potentially hazardous to the operator and the environment. It involves toxic and corrosive chemicals that must be disposed of safely. No other coating technology even comes close to the dangers involved in electroplating.
Physical Vapor Deposition (PVD)
PVD is the latest space-age faucet finishing technology, rapidly replacing electroplating as the finish of choice. Although the technology was discovered in the 19th century, it was not used in industry until the 1950s and then only rarely due to its great expense. Its first use was in nuclear reactors. Today, PVD technology is everywhere, and the machinery required is getting smaller, faster, and cheaper all the time.
The finishing process requires loading a vacuum chamber with unfinished faucet components. All of the air is replaced with a carefully calculated mix of nitrogen or argon and reactive gases.
A rod of the metal to be used for the coating is heated to a temperature so high that the metal dissolves into individual atoms. These atoms mix with the various reactive gases to get the desired color and finish effects and are then deposited in a very thin layer, 2 to 5 microns, on the faucet components.
Despite being just microns thick, a PVD coating is extremely dense and, in consequence, very durable. By some estimates, it is up to 20 times more scratch-resistant than electroplated chrome. From long experience, we know that PVD is nearly impossible to accidentally scratch or mar, never fades or changes color, and resists all forms of soiling.
Micron: A micron is one-millionth of a meter or 1/26,000 of an inch. The average human hair is 83 microns thick. The smallest the human eye with excellent vision can see without magnification is about 5 microns.
Split Finishes
In addition to Flusso's standard finishes, faucets are also available in 20 colorful special-order finishes. Some faucets, including those in the Klassiker™ collection of twelve kitchen faucets, can be finished in Part of the faucet is left as stainless, the rest is colored.
Special finishes take longer to deliver than fast-ship finishes since the faucets are not in stock and are given their special finish only as ordered.
Thin Film Ceramic (TFC) Finishes
Most faucet companies produce their non-metallic color finishes using a process called (See e.g. a company that uses powder coating to create incredible finishes.)
A powder coat is a powdered paint. It is durable but not as durable as metallic finishes.
Flusso's color finishes, by contrast, are produced using a new technology called Thin-Film Ceramic or TFC [5] coating.
TFC is a high-performance coating with all the durability of PVD. Its initial uses were to protect firearms and military field equipment – items that are expected to see very hard use.
Unlike PVD, however, it does not require the elaborate and expensive machinery needed for application. All it requires is a spray booth and a low-temperature oven to cure the finish after spraying.
Flusso is one of the very first companies to adopt it as a faucet finish.
A TFC coating gets its exceptional durability from microscopic nano-particles of silicon dioxide and titanium dioxide. These ceramic particles make the finish nearly indestructible.
In standardized laboratory wear tests, TFC coatings were found to be ten times more resistant to wear than steel. The finish is also impervious to virtually all chemical cleaning solutions, resists fading from exposure to ultraviolet rays, and is antimicrobial in some formulations.
The Flusso warranty guarantees TFC finishes for a lifetime against manufacturing defects, a warranty that shows a considerable confidence in the robustness of its ceramic finishes.
Keep in mind, however, that no warranty protects against all of the hazards that can befall a faucet finish, and Flusso's warranty is no exception.
It protects against just those defects that result from errors in the finishing process: peeling, flaking, blistering, scaling, excessive discoloration, and delamination. These are extremely rare, and by "extremely rare" we mean "almost unheard of."
Most damage to faucet finishes results from overzealous cleaning. Modern finishes do not require scrubbing. They need little more than a wipe-down with a mild detergent and a soft cloth. Harsh chemical cleansers (including Windex®) or scouring pads are not needed. Finish damage caused by users is never covered by a faucet warranty.
Where to Buy
Flusso sells its Flusso products through authorized dealers. A Where to Buy
feature on its website identifies the showroom(s) nearest you. The faucets are also sold over the internet on sites such as
Plumbing Overstock,
FaucetLine,
Houzz, and even on
Amazon (although the selections may be severely limited).
If your choice is a faucet in a standard fast-ship finish, an internet purchase is an option. However, if you need a special finish or a coordinated set of faucets, other fixtures (tub fillers, showers, etc.), and accessories, then a showroom is probably a better choice. Showrooms are plentiful on the East and West coasts; less numerous in the middle of the continent.
Prohibited Provisions in the Flusso Warranty
The Magnuson-Moss Warranty Act is the federal law that establishes the minimum requirements for a consumer product warranty in the U.S. Its scope is universal. It applies to all 58 states, territories, and the District of Columbia.
It not only dictates what is required in a warranty but also what is prohibited. The Flusso warranty contains at least four of these forbidden provisions.
- Tie-in Provision: The warranty contains a tie-in provision that voids the warranty if a "non-genuine Flusso part" is used in or with the faucet.
- Tie-in provisions are illegal. (15 U.S.C. § 2302(c)) Magnuson-Moss prohibits mandating the use of a part or component "identified by brand name or corporate name."
- It's perfectly lawful to refuse to repair damage caused by non-Flusso parts, but it is not legal to require their use in order not to void the warranty.
-
Sole option: According to its warranty, Flusso's obligation …
"… in case of a defective part or finish is to have Flusso, at Flusso's sole option, repair or replace the defective part or finish."
The offending words are "sole option." The Federal Trade Commission has determined that a warrantor's claim to have the sole option to choose a remedy is a deceptive warranty term that is prohibited by Magnuson-Moss (15 U.S.C. § 2310(c) & (d)). -
Exclusion of Implied Warranties: Flusso's claim that its warranty …
"… is in lieu of and excludes all other warranties … including but not limited to any implied warranties of merchantability or fitness for a particular purpose …"
&hellip is prohibited. - The schema underlying Magnuson-Moss is that written seller warranties supplement state law implied warranties. They do not replace them. Consequently, the Act specifically prohibits any exclusion of implied warranties (15 U.S.C. § 2308).
- Missing Required Disclaimer: All consumer product warranties are required by Magnuson-Moss to include the following disclaimer:
-
"This warranty gives you specific legal rights, and you may also have other rights which vary from State to State."
- Flusso's warranty does not contain the required language.
Under Magnuson-Moss, illegal provisions are simply void and without effect. In a lawsuit, a court will disregard them.
The real danger of these provisions, however, is they can deceive a consumer who is not familiar with the finer details of warranty law into believing that he or she has no warranty claim when, in fact, there is a valid claim.
These are the kinds of provisions that Magnuson-Moss deems deceptive because they are misleading about material matters. They are also prohibited by Section 5 of the Federal Trade Commission Act (15 U.S. Code § 45) for the same reason, and if the FTC decides to get mean about it, can cause Flusso some real problems.
Minimum Advertised Pricing
No matter where you buy, do not expect deep discounts on Flusso products.
The company enforces a Minimum Advertised Price (MAP) policy that prevents dealers from advertising a discount greater than allowed by the policy. Violators are at risk of losing their dealerships.
Its purpose is to discourage deep internet discounts that would undermine brick-and-mortar showroom pricing.
We are not privy to Flusso's actual MAP policy, a document available only to dealers, but we were able to calculate the maximum allowable discount from Flusso's list price as about 33%.
Flusso Warranty
The company backs its faucets with a lifetime warranty that meets the minimum requirements of the standard North American faucet warranty.
It provides adequate protection against defects in the material or manufacturing process that produced the faucet …
"&hsllip to the original consumer purchaser for as long as the original consumer purchaser owns their [sic] home."
The warranty does not appear to have been drafted by a lawyer. It has many defects, some major and some minor.
The most problematic is its multiple violations of the Magnuson-Moss Warranty Act (15 U.S.C. §2308), the federal law that governs the form and content of consumer product warranties in the U.S.
Apart from its prohibited provisions, other problems with the warranty lie in some of its language that may produce results not intended by Flusso, a common defect in "cut and paste" warranties not written by a non-lawyer.
An example is the warranty's definition of lifetime:
"… for as long as the original consumer purchaser owns their [sic] home"
It has two defects:
- It excludes buyers who are not homeowners. Because they rent rather than own their home, renters never receive warranty protection since the sole condition required for having warranty protection, owning their home, does not exist.
- It does not require the buyer to continue to own the faucet for the warranty to remain in effect. The result of this blatant omission is to expose Flusso to the possibility that the benefits of the warranty may be extended to subsequent owners of a faucet even though the warranty prohibits the transfer of the ownership of the warranty itself.
Here is an example:
It may be that Flusso actually intends to exclude non-homeowning customers and allow the benefits of the warranty to extend to every subsequent owner of a Flusso faucet ad infinitum, but probably not.
Better language that overcomes this problem and some others is:
"… for as long as the original consumer owner of the faucet owns the faucet and reides in the dwelling in which the faucet is first installed."
These are just two of several examples of the unexpected consequences of the inexpert draftsmanship of the warranty. It urgently needs the attention of an experienced warranty lawyer to eliminate the illegalities and clean up its language.
However, its many flaws generally benefit the consumer, creating rights that Flusso probably did not intend to provide. The errors do not detract from the level of consumer protection afforded by the warranty. While the warranty may cost the company, it is not likely to cost the consumer, so we can find no reason to deduct points from Flusso's warranty score.
For more information on how to read and interpret a faucet warranty, see Understanding Faucet Warranties.
For information on how to pursue a warranty claim, see The Warranty Game: Enforcing Your Product Warranty.
For an example of a lifetime limited warranty that balances the rights of both company and consumer, and meets all of the requirements of Magnuson-Moss, see our Model Limited Lifetime Residential Warranty.
Customer Service
In past years, getting in contact with a customer service agent could be vexing.
A telephone call to the company's toll-free number was greeted by one of the longest voicemail messages we have ever encountered – extolling the company's 20 color finishes and Cascade tub filler – repeated twice before allowing the caller to leave a voice message to be answered "within 24 hours."
This, thankfully, has all gone away.
A call to customer support is now answered almost immediately by a person, eliminating all electronic answering. Robotic answering machines are one of the most annoying features of our electronic age, and for doing away with its electronic answering alone, Flusso gets a gold star.
Flusso's customer service is responsive and effective.
Problems get resolved quickly and courteously without much fuss.
We did not conduct our usual formal customer service tests. For small companies like Flusso, they do not work well. Agents quickly figure out they are being tested. But the results of our informal contacts were more than satisfactory.
In the past, the Better Business Bureau rated Flusso's handling of consumer issues an A+, the highest rating on its scale of A+ to F. Its most recent report, however, shows that it is Not Rated
for lack of "sufficient information to issue a rating."
A Bureau spokesperson was unable to tell us the reason for the change.
The company has not been vetted and accredited by the BBB and is not pledged to its high standards of business ethics. It should become accredited.
Flusso Website
Please Note: As we write this report, the Flusso website is undergoing significant changes in connection with the rebranding from Isenberg to Flusso. Undoubtedly parts of this section will be out of date in a few months, if not already out of date. We will revisit the section when things settle down a bit.
The company's website is very well structured and easy to use, with intuitive navigation.
Most of what you need to know about a Flusso faucet, including its certifications and whether it is Watersense® or ADA qualified, appears in the faucet's specification data or parts list, and is well laid out for easy comprehension.
Products are easy to find using filters arranged along the left edge of the web page. These allow the selection of faucets by location (kitchen or bath), collection (or Serie), finish, configuration (centerset, widespread, wall-mounted, etc.), number of handles, compliance with the Americans With Disabilities Act or Watersense®, flow rate, and handle type (knob or lever).
We found a few weaknesses, however.
For many faucets, the cartridge used in the faucet is identified by name, not in the specifications where we would expect to find it, but under a tab labeled "Additional Information." This is not true of every faucet, however.
About half of the faucets listed on the Flusso website do not show cartridge information, but most display the cartridge part number under the heading "Common Spare Parts." Using our Faucet Cartridge Table, you can find the cartridge from the part number.
Another issue we found was a failure to link the faucet warranty to each page on which a faucet is listed. The warranty is referenced with the notation: "Limited Lifetime Warranty. See Warranty page for complete details", but there is no actual link to the warranty page.
A "conspicuous link" to the warranty is required by the Magnuson-Moss pre-sale availability rule. A warranty must be available to be read before the sale of a consumer product.
To find the warranty, the user has to go all the way to the bottom of the page and look under SERVICE AND SUPPORT for "warranty." Not what Magnuson-Moss has in mind.
The site search function is robust. It easily handled searches for products. It found any series (as long as you remember that the correct term is "Serie" and not "Series"). It also produced good results when searching for a standard finish, useful in identifying all of the products available in a specified finish.
On non-product searches, it did not do as well. For example, it did not find the Flusso warranty when asked to search for "warranty".
Other features of the website that we like are found at the bottom of each page. These include:
- A Where to Buy link,
- Codes and Approvals that list all of the standards to which Flusso faucets are certified,
- Contact Us: All of the various ways the company can be contacted, and
- A Warranty link.
Testing & Certification
Flusso has always been meticulous about ensuring that its faucets are certified compliant with all of the laws and regulations that govern the sale and installation of faucets in a drinking water system in the U.S. and Canada. In the several times we have checked on its certifications, we have yet to find a Flusso faucet offered for sale that was not fully tested and certified.
CalGreen® Certified: At least some but not necessarily all Flusso faucets comply with the energy-saving requirements of the California Green Building Standards Code. For a faucet to display the CalGreen label, it must have been tested for compliance with CALGreen Chapter 4, Residential Mandatory Measures, Section 4.303 Indoor Water Use and certified by an independent testing organization.
Comparable Faucets
Faucets sold in North America comparable in quality, but not necessarily in design or price, to those sold by Flusso include
Conclusions
Our bottom line on Flusso faucets is that they are a good choice for those looking for an upscale faucet without the upscale price.
Some of Flusso's faucets are its own designs – very clean and elegant. Most, however, are well-chosen off-the-shelf faucets with good to excellent styling. While only a few of its faucets will please the design glitterati, for most of us "just folks", Flusso's designs are just fine.
The best feature of the faucet line is that for what you get, the faucets are cheaper – sometimes substantially cheaper – than most of Flusso's competition. You can buy a good-quality Flusso lavatory faucet for under $250, a price point that even mid-priced faucets from
Flusso's thin-film ceramic special finishes are a long overdue and welcome innovation in the faucet industry. This very durable finish has been around for a number of years, and we were waiting for someone to start using it on faucets. That day has come. However, be aware that selecting a special finish can substantially increase the cost of the faucet.
In sum, Flusso faucets are well-made by some very respected manufacturers and include good components and durable finishes that are varied and interesting.
Overall, they are a very good to excellent value and well worth consideration by those looking for a stylish, well-made faucet supported by a strong (if flawed) warranty and very good customer service.
Continuing Research
We are continuing to research the company. If you have experience with Flusso faucets, good, bad, or indifferent, we would like to hear about it, so please contact us at starccraftreviews@yahoo.com or post a comment below. We do not answer questions posted in comments unless it would be of general interest. If you have a question, email us.
- Excludes the Infinity Serie wall-mounted faucets street priced between $1,106.00 and $1753.00 at most retailers.
- Some, if not all, of these proprietary designs are protected by U.S. design patents. See e.g. patent D1064189 issued February 25, 2025.
- Some early Issenberg kitchen faucets, such as the 100.1409 pull-down kitchen faucet, were made of brass. These, however, have been retired. At present, all Flusso kitchen faucets are stainless steel.
- "Our faucets have ceramic-disc cartridges from Kerox. Flühs, and Sedal …"
- Flusso's TFC is supplied by CeramTec, a pioneer in TFC coatings, and the largest manufacturer of TFC coatings in North America.