||Read all of the sections of this multi-part article on faucets, starting here. Already read them? Great! You are ready to buy a faucet.
||You now have the basic information needed to buy a good, reliable faucet that will give you a lifetime of trouble-free service.
|2||Select a faucet||Follow the guidelines on this page to choose a faucet that meets your needs.
||Read our review of the faucet company
||Basic information about the company that will help you decide whether its faucets are something you will be comfortable buying as a lifetime investment. If after reading the review, you are not confident in the company, bo back to Step 2 and choose another faucet.
||Go to the company web site and read the faucet warranty. Sometimes these are hard to find. If you can't find it, or its not on the web site, call customer service and ask for an e-mailed copy.
||You will be able to find out how confident the company is in the durability, reliability and longevity of its faucets, and if its faucets have any weak points that might cause the faucet to fail. Anything less than a lifetime warranty should be suspect. If you do not know how to analyze a warranty, go back and re-read Faucet Basics: Faucet Warranties. If the company will not provide you with a pre-sale copy of its warranty on the faucet of your choice, go back to Step 2 and choose a faucet from another company.
||Call Customer Service to get the following information:
||Calling customer service pre-purchase will give you an preview of how easy the company is to deal with — information you will want to have in case you have to get a part or make a warranty claim in the future. Look especially for long hold times and representatives that don't seem to know much about the products the company sells.
A. In what country was the faucet manufactured?
|Anything but a straight answer should be suspect. Be especially wary of the evasive or equivocal answer like: "This faucet is made in several countries, so we don't know". If you can't get a straight answer, go back to Step 2 and choose another faucet. If the company says the faucet was made in Wisconsin, but the box it comes in says "Made in China", don't hesitate to send it back. It has been misrepresented.
B. Copies of the Certificates of Listing for the faucet model you are looking to purchase.
To see what a valid Certificate of Listing looks like, click here
To see what a forged or altered Certificate of Listing looks like, click here
(.pdf). This altered listing certificate was e-mail to our reviewer by
to prove the certification of its faucets. Not only was it altered to erase the name of the company that actually received the certification, it is not even a certificate for faucets. It certifies stainless steel sinks.
Unless you are totally comfortable with the faucet company's reputation, you should get a copy of the Certificate of Listing showing the faucet model you are considering for purchase has been tested and complies with the two mandatory standards for faucets sold in North America: ASME A 112.18.1/CSA B125.1 for overall safety and reliability and with the lead-free requirements of ANSI/NSF 61.9. These are usually two separate certificates. We usually ask the agent to circle or highlight the model number or name on the certificate so we can easily spot it without having to wade through dozens, if not hundreds of model names or numbers.
If the company cannot provide a certificate for each standard clearly showing the model name or number of the faucet you are considering for purchase, pass it by. It's very likely not certified no matter how often or how loudly the customer service rep says it is. To see what a Certificate of Listing looks like, click here for an example from IAPMO, the most widely used certifying agency, for
faucets. Other certifying organizations have slightly different certificates.
Be wary of forged or altered certificates. Any valid certificate will have the company's name at the top, and indication of the standard used for testing (ASME A 112.18.1/CAS B125.1 or ANSI/NSF 61.9) and the actual model name or number of the faucet you are considering for purchase. If any of those three things is missing, it is probably not a certificate for that faucet model. If you are buying from Acme Faucet Company, but the name at the top of the certificate is Szechuan Wang Shu Happy Golden Faucets Company, it may be a valid certificate for Wamg Shu, but not for Acme. Some faucet companies will try to pass off a certificate for another company as their own.
If you think you got a forged or altered certificate, e-mail it to us, and we will check it out.
||Calculate the price-to-value (P/V) score for each faucet model you are considering for purchase.
||If you are comparing two or more faucets, calculate the price-to-value (P/V) score of each faucet to determine which is the better value. Get the average company rating from our review of the faucet company. Divide the average rating by the price of the faucet and multiply the result by 100 (PV=R÷P×100).
For example where Faucet A has a company rating of 6-7, and Faucet B has a company rating of 7-9, then
Even though Faucet B is more expensive, it is likely to be of better quality to offset its higher price, and has the higher price-to-value score, so it is the better buy.
||Average Rating (R)
||(6+7)÷2 = 6.5
||(7+9)÷2 = 8
||Pay for the faucet with a credit card, not a debit card, check or cash.
||Most likely, since you have carefully selected a faucet using all of the information to be found in these articles, your faucet will arrive in working order with all of its parts. But, if it does not, then your first recourse it to contact the seller and get a replacement or refund. But, if the seller is not willing to make it right, you are entitled to cancel the credit card transaction. Credit card purchases are protected under the Fair Credit Billing Act. This law, administered by the Federal Trade Commission, gives the consumer the right to withhold payment on a misrepresented, poor-quality or damaged merchandise purchased with a credit card. Contact your credit card company for the complaint form to fill out. Some allow you to fill it out on line.
||Inspect the Faucet and read the installation instructions
||When you receive the faucet, open the box to make certain all of the parts have been provided. This may require you or your plumber to read the installation instructions. If anything is missing, a call to customer service will often get you the missing parts in a few days. But, also read the installation instructions to see if they are intelligible. International companies such as
often use pictures and diagrams in place of text. If you can't figure out the instructions, most likely your plumber can't either.
||Save the paperwork
||Once your new faucet is installed, put the installation instructions, warranty certificate, receipt, spare parts, special tools and the installer's business card in a plastic baggy and tape it to the back of the sink cabinet (or hang it on a hook).
If your faucet breaks, you have all the information you will need to make a warranty claim. And, even if you forget where you put it, the plumber will find it soon enough when he starts work on your defective faucet.