Water Ridge Faucets
Review & Rating
2 Territorial Ct.
Bolingbrook, IL 60440
Footnotes:1. Warranty information does not seem to be available. Costco refers on its website to a lifetime warranty on Water Ridge faucets, but cannot seem to produce a copy. When we contacted Globe Union, the company confirmed that the faucet was supported by a lifetime warranty to the original buyer, but was also unable to provide us with a copy of the documents. The Water Ridge faucets we tested did not come with a written warranty in the box.
This Company In Brief
Water Ridge is a brand name of the huge Globe Union Industrial Corp., Ltd., a Chinese faucet manufacturer that sells
WaterRidge is an economy line of faucets made for discounters like Costco and Walmart . It is also sold by Sears and on-line retailers such as Amazon, Overstock and, of course, eBay..
Warranty service and parts are available from Globe Union's U.S.-based customer support center at 1-888-328-2383. Expect long wait times — up to 25 minutes. Or, you can try the Costco customer service line at 1-866-789-2273 which has a special selection for WaterRidge installation problems.
Plumbers generally hate the faucet, as they do all discount brands, for the simple reason that discount brands seem to result in more callbacks.
The brand does not have a website.
It warranty appears to be a standard limited lifetime warranty, although we have never seen a copy of the actual written warranty. Neither Costco nor Globe Union was able to provide a copy, and there were no written warranties with the faucets we obtained for examination. Nonetheless, Globe Union treats the faucet as having a written lifetime warranty.
The standard finish on Water Ridge faucets is polished chrome. Some faucets are also available in brushed nickel and the occasional faucet in oil rubbed bronze.
The quality of the faucet is good. The cartridge is a Globe Union proprietary ceramic disc cartridge which is considered of good quality. There is a lot of plastic and zinc in the faucet, but the essential components — body and spout — are all low-lead brass.
We are continuing to research the company. If you have experience with Water Ridge faucets, good, bad or indifferent, we would like to hear about it, so please contact us or post a comment below.