Review & Rating
2712 Meister Pl.
Round Rock, TX 7866
Footnotes:1. The term "lifetime" is not defined, and will probably be interpreted by most U.S. and Canadian courts as the actual lifetime of the buyer.
This Company In Brief
The company has informed us that it has stopped selling faucets from its website and intends to withdraw its faucets from the market entirely in June, 2018. Parts and warranty support will continue for customers that have already purchased faucets
Ruvati USA, Inc. is a Texas corporation owned by Ashraf Hossain. Mr. Hossain also owns Vantage Ideas Properties, Inc. which manages commercial buildings and was formerly associated with two other Texas companies, now defunct: Henry Home Improvement, Inc. ad X3 Security, LLC.
Ruvati is a relatively new company, formed in 2005. Before that date, no one had heard the name Ruvati, except as a Solvenian verb meaning "to uproot". The Ruvati trademark were filed for in November, 2011 and approved by the U.S. Patent and Trademark Office in early 2012.
The company has come a long way in a short time, having achieved considerable consumer notice, primarily due to its relatively low prices and expansive presence on the internet.
Ruvati to Discontinue Selling Faucets
In an e-mail received on April 12, 2018, Ruvati stated that it has stopped selling faucets from its website and intends to withdraw its faucets from the market entirely in June, 2018. Parts and warranty support will continue for customers that have already purchased faucets.
Ruvati claims to be "a manufacturer of premium stainless steel kitchen sinks and faucets.", it is not, however, a manufacturer. It is an importer that operates out of an office/warehouse center in Round Rock, Texas, just northeast of Austin on I-35. It does not now, nor has it ever owned a factory or an assembly plant that we have been able to identify.
It buys sinks and faucets in the box and ready to sell from Chinese manufacturers and sells them in the North American under the Ruvati brand name.
The actual manufacturers of its main product, stainless steel kitchen sinks, include XinHe Stainless Steel Products Co., Ltd. and Guangdong Dongyuan Kitchen Utensil Co., Ltd. (also trading as Guangdong Dongyuan Kitchenware Industrial Co., Ltd.).
Like most Chinese manufacturers of stainless steel sinks, Ruvati's suppliers have been affected by an anti-dumping penalty imposed in 2012 by the International Trade Commission in response to a complaint by Elkay. The Commission found that Chinese stainless sink manufacturers had, in fact, been selling certain types of stainless sinks at below their fair market value due to substantial subsidies on steel by the Chinese government. As a result, the price of Chinese-made stainless sinks has gone up dramatically, as much as 185%.
We don't think the company's stainless sinks are much of a bargain any longer, but we have no concerns about the quality of the products. Nor does Ruvati, which backs its sinks with a limited lifetime warranty. Since there is almost nothing that can go wrong with a sink made of 304 stainless, this warranty is not actually much of a risk.
Ruvati claims that its faucets are
"....designed down to the smallest detail. Every curve is excruciatingly molded, every subtle aspect is agonized over, every part is researched and rebuilt till it’s perfect".And, all of this could be true. It's just not done by Ruvati.
With one exception, the RF1226 Turino kitchen faucet, Ruvati faucets are not designed by Ruvati. They are straight out of the of the Chinese manufacturers that make them.
Standard Chinese faucets use metric fittings and brass that may contain considerably more lead than is permitted in North America. They need to be modified for the U.S./Canadian market to accommodate our quaint system of non-metric fittings and the strictest lead-free standard in the world. But, this is engineering, not design. The style of the faucet is not affected by these modifications.
There is also some indication that Ruvati faucets may have different handles and spray heads than those that are shown on the manufacturer's standard catalog faucets. But, again, this sort of minor tinkering with a faucet is not "designing" as the term is understood in the industry.
Known manufacturers of Ruvati faucets are:
Guangdong Holatz Plumbing Fittings Industries Co Ltd., (also trading as Guangdong Calise Sanitary Ware Industry Co., Ltd.). Holatz/Calise is a division of the Weiqiang Group of Chinese manufacturers that sell their own Calise brand internationally. Holatz contacts with which rebrands them for sale in the U.S.Heshan Wotai Sanitary Ware Co., Ltd. which has sold its own Giosa brand plumbing products in Europe through a marketing and warehousing facility in Valencia, Spain since 2013.
You can download and read the Ruvati Faucet Identification Guide to find out exactly which Chinese factory makes a particular Ruvati faucet.
We have found no overlap between the faucets sold by Ruvati and those sold by Cadell. They both buy from the same manufacturer, but have selected different faucets from the extensive Holatz/Calise catalogs.
Ruvati's website is very well organized, with clear, crisp pages, intuitive navigation and sparing use of Flash-y media. The site is refreshingly forthcoming about the features of individual faucets, including identifying the cartridge valve used in each faucet — a practice we wish every faucet seller would adopt. Installation instructions, downloadable as .pdf files, were crystal clear. Our plumbers had no problem installing our test faucets. Detailed specifications, often presented on other faucet company sites as .pdf documents, are presented right on the web page for each faucet, a much more convenient location for the viewer.
The Ruvati faucets we examined were found to be good-quality stainless and brass faucets with robust cartridge valves from Kerox Kft, a Hungarian manufacturer. Other faucet brands known to use this cartridge include
The faucets are available in just four finishes: brushed nickel, oil rubbed bronze, polished chrome and stainless steel. Not every faucet is available in all three finishes. There is no option for any special finishes.
Ruvati has upgraded the term of its warranty from 1-year to a "lifetime" warranty since our initial review of the company which severely criticized its weak warranty. We consider this a major step in the right direction which suggests that the company has gained more confidence in its products.
Our experience with Ruvati customer service is that it is responsive and helpful. The Better Business Bureau rates the company A+ based on the no adverse reports by customers since the business was accredited by the BBB in December, 2013. This is an enviable record.
At one time Ruvati faucets were certified, but the certifications expired a year ago and have not been renewed. Ruvati claims the certificates were not renewed because it has stopped selling faucets in the U.S. and Canada. But as of the date of this report, we identified numerous sites, including Ruvati's own website, on which Ruvati faucets were being offered for sale to U.S. and Canadian customers.
On May 28, 2016 we notified Ruvati by e-mail it was required by 10 C.F.R. §429.12 to file certificates of compliance with the Department of Energy. The company responded on June 6, 2016 that "We just started our filing process with DOE and are waiting for confirmation.". However, as of the date of this report, nearly two years later, the certificates are still not on file. Faucets not on file with the Department of Energy are not legal for sale in the U.S.
The company has been in business for just a few years. It has had a good start, but there is no guarantee that it will still be around a few years from now. Most new faucet companies, like new companies of all kinds, fail in the first few years. And, China-Marketeers like Ruvati are, we think, facing increasing price competition from even newer companies, and from the exploding number of China-based e-tailers jumping into the faucet business. One of the established China-Marketeers, FSA Imports, seller of the Fontaine brand, has already failed, and we anticipate more closings over the next five years.
We cannot suggest the purchase any faucet unless it is certified safe and reliable to North American standards. Without this certification it is not possible to tell whether a faucet is safe to use in your home, or is robust enough to withstand years of use without failing. It is not legal to install an uncertified faucet in a drinking water system any place in the U.S. (including all U.S. territories) or in Canada. In most places a licensed plumber will not install an uncertified faucet, and if it is installed you may be required to remove it or face criminal charges.
Chinese and Taiwanese faucets similar to Ruvati include
We are continuing to research the company. If you have experience with Ruvati faucets, good, bad or indifferent, we would like to hear about it, so please contact us or post a comment below.
" Ruvati USA is a manufacturer of premium stainless steel kitchen sinks and faucets. . . . ." (Emphasis supplied)