Ruvati Faucets Review & Rating Updated: 01/02/20
2712 Meister Pl.
Round Rock, TX 7866
This Company In Brief
Ruvati USA, Inc. is a Texas corporation owned by Ashraf Hossain. Mr. Hossain also owns Vantage Ideas Properties, Inc. which manages commercial buildings. He was formerly associated with two other Texas companies, now defunct: Henry Home Improvement, Inc. and X3 Security, LLC.
Ruvati is a relatively new company, formed in 2009. Before that date, no one had heard the name Ruvati, except as a Slovenian verb meaning "to uproot". The Ruvati trademark was filed for in November 2011 and approved by the U.S. Patent and Trademark Office in early 2012.
The company has come a long way in a short time, having achieved considerable consumer notice, primarily due to its relatively low prices and expansive presence on the internet.
Ruvati claims to be "a manufacturer of premium sinks and faucets." Note 1. In fact, it is not.
Ruvati does not manufacture anything. It imports stainless steel sinks, brass, and stainless faucets, and coordinating accessories from manufacturers in China that it distributes out of an office/warehouse center in Round Rock, Texas, just northeast of Austin on I-35. It does not now, nor has it ever owned a factory or an assembly plant.
The actual manufacturers of its main product, stainless steel kitchen sinks, include
- XinHe Stainless Steel Products Co., Ltd. ,
- Guangdong Dongyuan Kitchen Utensil Co., Ltd. (also trading as Guangdong Dongyuan Kitchenware Industrial Co., Ltd.), and
- Jiangmen hong mao trading co.ltd.
Dongyuan Kitchen Utensil Co. supplies a number of North American sink importers including
Like most Chinese manufacturers of stainless steel sinks, Ruvati's suppliers have been affected by an anti-dumping penalty imposed in 2012 by the International Trade Commission in response to a complaint by Elkay. The Commission found that Chinese stainless sink manufacturers had, in fact, been selling certain types of stainless sinks at below their fair market value due to substantial subsidies on steel by the Chinese government, a forbidden practice known as "dumping". As a result, the price of Chinese-made stainless sinks has gone up dramatically, as much as 185%.
We don't think the company's stainless sinks are much of a bargain any longer but we have no concerns about the quality of the products. Nor does Ruvati, which backs its sinks with a limited lifetime warranty. Since there is almost nothing that can go wrong with a sink made of 304 stainless, the warranty is not actually much of a risk.
Ruvati claims that its faucets are
"....designed down to the smallest detail. Every curve is excruciatingly molded, every subtle aspect is agonized over, every part is researched and rebuilt till it's perfect".
And, all of this could be true. It's just not done by Ruvati.
With one exception, the RF1226 Turino kitchen faucet, Ruvati faucets are not designed by Ruvati. They are designed by the Chinese companies that manufacture them and are straight out of the of these companies.
Standard Chinese faucets use metric fittings and brass that may contain considerably more lead than is permitted in North America. They need to be modified for the U.S./Canadian market to accommodate our quaint system of non-metric fittings and to ensure that they are lead-free to North American Standards. But, this is engineering, not design. The style of the faucet is not affected by these modifications.
There is also some indication that Ruvati faucets may have different handles and spray heads than those that are shown on the manufacturer's standard catalog faucets. But, again, this sort of minor tinkering with a faucet is not "designing" as the term is understood in the industry.
Known manufacturers of Ruvati faucets are:
Both are Chinese companies. Holatz also trades as the Guangdong Calise Sanitary Ware Industry Co., Ltd.. It is a part of the Weiqiang Group of
Heshan WoTai Sanitary Ware is a relative newcomer to the industry. Ruvati appears to be its only North American customer. It manufactures and sells faucets in China under the WoTai trade name.
You can download and read our Ruvati Faucet Identification Guide to find out exactly which Chinese factory makes a particular Ruvati faucet.
Ruvati's website is very well organized, with clear, crisp pages, and intuitive navigation.
The site is refreshingly forthcoming about the features of individual faucets, including identifying the cartridge valve used in each faucet — a practice we wish every faucet seller would adopt. Installation instructions, downloadable as .pdf files, were crystal clear. Our plumbers had no problem installing our test faucets. Detailed specifications, often presented on other faucet company sites as .pdf documents, are presented right on the web page for each faucet, a much more convenient location for the viewer.
The Ruvati faucets we examined were found to be good-quality stainless and brass faucets. Faucets include ceramic cartridges from from Kerox Kft, a Hungarian manufacturer and Sedal S.L.U.
Sedal is chartered in Spain but manufactures in China at two facilities: Sedal Technical Ceramics in Jiangmen and Sedal Kaiping.
The Kerox cartridge is considered among the best made. Other faucet brands known to use this cartridge include
The Sedal cartridge is popular among Chinese faucet companies that manufacture for European and North American markets. It is not considered one of the best of the world's ceramic cartridges, but it is a solid performer. We judge it an adequate cartridge that should give leak-free service for many years. But, if it should require replacement, it is widely available from third-party replacement parts suppliers.
The Ruvati faucets we examined for this report were outfitted with Neoperl® aerators from Switzerland. Faucet aerators used to be simple devices that merely infused a little air to soften the water stream so it would not splash out of the sink. Today, however, they are precision products used to limit water volume to the lower flows required by federal and state water conservation laws, and in faucets with pull-out sprays, to prevent back-flow that could contaminate household drinking water. It is important, therefore, that this little device, often smaller than a dime, be the best available. And that, almost by definition, is the Swiss-engineered Neoperl® aerator.
The faucets are available in just four finishes: brushed nickel, oil rubbed bronze, polished chrome and stainless steel. Not every faucet is available in all three finishes. All finishes appear to be electroplated. There is no option for any special finishes.
For more information on the types of fau^shy;cet finishes and their advantages and drawbacks, see Faucet Finishes.
Ruvati boldly displays an emblem trumpeting its "Limited Lifetime Warranty" on its website. But, the lifetime warranty applies only to sinks. "Faucets and Accessories are backed by a 1-year limited warranty."
Ruvati had upgraded the term of its faucet warranty to a "lifetime" warranty after we severely criticized its weak one-year warranty in our initial review of the company in 2015. The upgrade did not last, however. The company has since reverted to its original one year warranty. A one year warranty is essentially "no warranty" and far, far below the standard U.S./Canadian lifetime limited warranty on faucets.
For more on understanding and interpreting fau^shy;cet warranties, see Understanding Faucet Warranties.
Our initial experience with Ruvati customer service was that it is responsive and helpful. However, it has declined over the years. All of our recent calls to Ruvati were answered by automated voice mail and while Ruvati will eventually return calls, it can take several days. The Better Business Bureau rates the company an A on a scale of A+ to F based on its handling of complaints since the business was accredited by the BBB in December 2013 — down from A+ at our last update in 2018.
Ruvati is a marketeer and marketeers usually do not have an organized replacement parts program that includes an in-depth inventory of spare parts for current and discontinued faucets. The typical ad hoc solution to the spare parts problem is to scavenge parts from other faucets still on the shelf as needed, but if the faucet is no longer in inventory, there may no parts available.
Ruvati claims that its faucets are "certified lead-free compliant&hellip", "certified and listed by UPC and cUPC to kmeet industry codes and standards for USA & Canada" and "NSF certified".
Absolutely none of this is true.
No testing organization shows listing certificates for any Ruvati faucet, and in follow up telephone calls, spokespersons for all testing organizations denied that Ruvati faucets were certified by their organization. Ruvati does not have any authority to display the copyrighted UPC Shield logo or the NSF logo on its website or in its printed documentation. Note 3
At one time Ruvati faucets were certified but the certifications were allowed to expire some years ago and have not been renewed. The company informed us in April 2018 that it had stopped selling faucets from its website and intended to withdraw its faucets from the market entirely in June 2018. Eighteen months after its stated market withdrawal date the company has curtailed its faucet sales, but is still listing faucets on its website, and is selling sink and faucet sets as well as solo faucets across the internet.
On May 28, 2016, we notified Ruvati by e-mail that it was required by 10 C.F.R. §429.12 to file certificates of compliance with the Department of Energy. The company responded on June 6, 2016, that "We just started our filing process with DOE and are waiting for confirmation.". However, as of the date of this report, nearly three years later, the certificates are still not on file. Faucets not on file with the Department of Energy are not legal for sale in the U.S.
The company has been in business for just a few years. It has had a good start but there is no guarantee that it will still be around a few years from now. Most new faucet companies, like new companies of all kinds, fail in the first few years. And, China-Marketeers like Ruvati are, we think, facing increasing price competition from even newer companies, and the exploding number of China-based e-tailers jumping into the faucet business. One of the established China-Marketeers, FSA Imports, seller of the Fontaine brand, has already failed, and we anticipate more closings over the next five years.
We cannot suggest the purchase of any faucet unless it is certified safe and reliable to North American standards. Without this certification, it is not possible to tell whether a faucet is safe to use in your home, or is robust enough to withstand years of use without failing. It is not legal to install an uncertified faucet in a drinking water system in any place in the U.S. (including all U.S. territories) or Canada. In most places, a licensed plumber will not install an uncertified faucet, and if it is installed you may be required to remove it or face criminal charges.
Chinese faucets similar to Ruvati include the following.
In contrast to Ruvati, these faucets are all certified to U.S. and Canadian standards and legal to install in North America.
" Ruvati USA is a manufacturer of premium stainless steel kitchen sinks and faucets. …" (Emphasis supplied)