Randolph Morris Faucets
Review & Rating
Vintage Tub & Bath
395 Oak Hill Road
Mountain Top, PA 18707
Footnotes:1. "Randolph Morris faucets and fixtures are warranted to be free of manufacturing and mechanical defects for a period of five years from date of purchase provided the products are installed by a qualified licensed plumber..."
This Company In Brief
Randolph Morris is a brand name under which VTB, Inc. imports and sells faucets, sinks, bathroom and kitchen fixtures and bath accessories. The private brand was launched in 2008 as a low-cost line of vintage bathroom fixtures to provide an alternative to the relatively high-priced name-brand products sold by the company. It has since expanded into other products, including kitchen faucets.
Founded in 1992 (or 1993, accounts vary) by Norman A. Dick, the company's current CEO, the privately owned family run company is an on-line retailer that sells claw foot, cast iron, acrylic, copper, whirlpool, and drop-in tubs; drains; bathtub and sink faucets; furniture; lighting and personal care products; showers; sinks; and toilets. Additionally, it offers accessories, kitchen appliances, hardware, home decoration products, and garden furniture, accessories and accents, even radiant floor heating. It sells primarily through its proprietary web site Vintage Tub & Bath.
The company's chief competitors, with a very similar business model are Clawfoot Supply, LLC, trading as all of which sell similar products including their own private label line of faucets, showers, tubs, and accessories.
The difference between Vintage Tub and Bath and its competitors is that neither Hudson Reed, Signature Hardware nor Yosemite Home Decor sell faucets that are certified drinking water safe, reliable and lead free to the standards required of faucets sold in North America. Randolph Morris faucets sold by VTB, Inc. are, on the other hand, in compliance with all and standards and known to be safe. (See more detail below.)
All Randolph Morris faucets are made in Taiwan by Rin Shing Metal Co., Ltd. a well known OEM/ODM faucet manufacturer that also makes faucets for
The faucet mechanics are about average or a little above. While the faucet bodies are typically all brass, handles are sometimes the less expensive zinc or zinc alloy: ZAMAK. The company's faucet cartridges are manufactured by a well-known cartridge manufacturer in Taiwan which has earned a solid reputation for good quality ceramics at a reasonable cost. Not the world's best cartridge, but certainly good enough.
Rin Shing often uses the same faucet innards for numerous faucets, changing just the outer skin for different, sometimes radically different, looks. This is what has been done with many Randolph Morris faucets, particularly its widespread lavatory faucets.
The collection has been assembled by someone with an eye to coordinating styles, but there is nothing unique or original about the individual faucets themselves. The are relatively inexpensive, generic faucets that appear to be right out of the manufacturer's For example, the Randolph Morris RMNAB830 kitchen Faucet is identical to the Rin Shing 791 8" single handle kitchen faucet and the RMNAB511ML bridge style kitchen faucet is sold by Rin Shing as the 728-1 Kitchen Faucet.
The collection is relatively small, including under 20 lavatory faucets and fewer than a half-dozen kitchen faucets, but it is being added to all the time and may include more faucets by the time you read this. Available finishes include the three standards: chrome, brushed nickel and oil-rubbed bronze. Not all faucets are available in all three finishes, however. A few lavatory faucets are also finished in polished brass. The company web site does a good job of indicating the finishes available for a particular faucet.
The company's web site is very visual, well-designed and easy to navigate. The information provided about each faucet is adequate to enable a reasoned buying decision including the faucet material, finishes,, cartridge type and several views of a faucet to permit the detail of the faucet's design to be discerned. A link is provided to a measured drawing and a parts list for each faucet. The product search feature leave much to be desired, however, often displaying nothing like the item searched for. A search on "Morris lavatory faucet" for example, produced one result. There are more tan 15 such faucets that did not appear on the results page. The search "Morris Watersense faucet" produced page after page of bathtubs.
The 5-year warranty offered on Randolph Morris faucets (3 years on finishes) is one of the weakest among faucet companies that import from Taiwan and China, which as a group are noted for relatively weak warranties. Other companies, however, offer at least a 10 year warranty and some a lifetime warranty on what are faucets of substantially the same quality.
We scored down for the fact that the warranty requires a faucet be installed by a licensed plumber for the warranty to have effect. These are faucets in a price range that makes them attractive to do-it-yourselfers who may not necessarily read the warranty before buying. The company does, however, provide a link to the warranty on every faucet page of its web site, so at least the warranty is easy to find. Other faucet companies should adopt this sensible practice.
The standard for residential faucet warranties in North America, established long ago by is "lifetime", which generally means "for as long as the original purchaser owns the home in which the faucet was initially installed." A 3- to 5-year warranty is not a sufficient guarantee for a product that most consumers expect to last much longer than five years.
A warranty is the company telling you exactly how much confidence it truly has in its products. It can go on and on, ad infinitum in its catalog and brochures about how it's faucets are the world's best and most reliable sink faucets. But, this is all puffery that costs the company not a single penny. Only when the company is forced to stand behind the faucets with actual dollars does its true opinion of its products emerge, and that true opinion is contained in the company's warranty.
What Randolph Morris's management is telling you with its warranty is that it is not willing to bet its own dollars that its finishes will hold up more than three years, or its faucets more than five. If they do, great. But, if not, Randolph Morris does not want to pay for it. So, if four years down the road your finish starts to flake or after six years your cartridge starts to drip, the problem is yours and yours alone to deal with. Randolph Morris will do no more than sell you the parts to fix it — if it has the parts, and that may be a problem.
The company does not have an organized in-depth replacement parts program. Its only source for parts is to scavenge parts from other faucets as needed, order the part from its supplier in Taiwan, or if the faucet is no longer being made, to replace the entire faucet during the warranty period with a "comparable" faucet — assuming there is then a comparable faucet. After the warranty period, you can forget about parts unless the company happens to have a left-over faucet from which it can scrounge. In consequence, the odds are good that if your Randolph Morris faucet breaks there will be no parts to fix it.
The company's customer service is very good. Post sale support, however, presumes that you have your order number, and without it, you may have difficulty getting help. If you need technical support, for example with an installation problem, you are on your own. Customer service representatives have no technical knowledge and cannot provide assistance. The company is accredited by the Better Business Bureau, and is rated A+ or a scale of A+ to F for its prompt resolution of customer issues.
Despite the weak warranty and questionable availability of replacement parts We judge these faucets to be a reasonable value and worth a look if you need an economy faucet for a little-used guest bath or powder room sink. These faucets are just what the company advertises them to be: reasonable quality imported economy faucets. They are certainly not the world's best faucets, but they are priced accordingly and, as a rule, priced considerably below similar faucets sold by other importers of Taiwanese and Chinese faucets.
Some Randolph Morris faucets include features that are more typically found only in high-priced faucet lines, such as the all brass side spray offered with the RMNAB511ML bridge style kitchen (see image above) for less than $180.00 (on sale). Despite the wimpy five year warranty, we might even take a chance on that faucet for our kitchen, figuring to replace the cartridge every five years or so, and buying a replacement cartridge now, just in case.
But, do bear in mind that if you buy one of these faucets you are taking a chance on its long-term reliability. After five years, the risk is all yours. If you accept that limitation, then these faucets may be a viable option for you. If not, you should look elsewhere.
Imported Asian-made faucets comparable to Randolph Morris faucets include
We are continuing to research the company. If you have experience with Randolph Morris faucets, good, bad or indifferent, we would like to hear about it, so please contact us or post a comment below.