Review & Rating
a division of
801 West Bay Street
Jacksonville, FL 32204
Footnotes:1. "All parts of the faucet are warranted to be free from leaks or drips during domestic use for as long as the original consumer purchaser owns this product." The company does not guarantee against manufacturing defects or cosmetic defects such as problems with faucet finishes.
The Waterfront collection of plastic faucets is limited to a 10 year warranty. However, these faucets are not included in this review. Read the Premier Faucet Warranty.
This Company In Brief
Premier is a faucet brand owned by Interline Brands, Inc. one of the largest wholesale distributors and direct marketers of maintenance, repair and operations products for non-industrial businesses in the U.S.
Premier is just one of its many brands, and faucets just one of the thousands of different products it sells. None of its fourteen major brands such as AmSan, JanPak, Wilmar, Trayco or Copperfield, is a household name, but if you are the custodial manager of a large apartment complex, office building or public school, you will probably know them well.
You may get to know them better. In 2015 the Interline was acquired by Home Depot to "bolster it's sales to the professional building and repair market. We have not seen any Interline brands in Home Depot stores yet. They are still sold primarily through Interline distribution centers and over the Internet. But, we expect some migration of the products into Home Depot stores and internet sales over time.
What we have seen already is a consolidation of warehousing and fulfillment. Interline's subsidiary Barnett Brass & Copper, Inc. has taken over much of the warehousing, distribution and order fulfillment functions formerly handled by Home Depot's captive distribution company, Your Other Warehouse, LLC which appears to have been merged into Barnett.
Barnett which handles the distribution of Premier faucets as well as Home Depot's "outside of store" faucet brands:
Interline does not manufacture its own faucets. Its faucets are imported, primarily from China. Premier faucets are manufactured by:
Unlike some other marketing companies, Interline does not claim to be a manufacturer or designer, or that its faucets are created exclusively for the Premier collection. It claims to be just what it is, a distributor of an attractive selection of bath- and sanitary-wares in coordinated collections that include faucets. The faucets are generic Chinese, straight out of each manufacturer's They are not in any way distinctive in style or quality from the Chinese faucets sold by a dozen other importers.
The style range runs the gamut from traditional to very contemporary in ten collections. Some are very nice. The Union Square collection (see image above), for example, is a graceful Art Deco design suitable for any heritage bathroom from the Arts and Crafts era. The Charlestown is clearly Colonial, but would also work in a Victorian bathroom or kitchen. The Bayview collection seems to favor 1980s faucet styles and remind us of faucets of the period.
Some collections include kitchen as well as bath faucets, some just bath faucets and matching accessories. The only kitchen accessory we can find in the collections are soap dispensers. The bath collections, however, generally include showers, towel racks and toilet paper holders.
The company offers a variety of PVD finishes. Every faucet seems to be available in polished chrome. What other finishes are available depends on the finishes offered by the actual manufacturer. Generally, however, polished nickel, satin nickel and some form of bronze are available with most faucets. PVD finishes are the latest technology for faucet finishes involving depositing a dense layer of metal on the faucet that is so tough that it is estimated to be 20 times more durable than the standard electroplated chrome finish.
The web site is especially well done — easy to navigate and full of useful information. A detailed specification sheet and parts list (although many parts lists are not yet published) is available for each faucet which together describe everything you need to know about the faucet including its compliance certifications. The only thing missing is the identity of its ceramic disk manufacturer, something we would like to see all faucet companies publish.
Customer support is sterling, as would be expected of a company that has been in the business of supporting its products for a long time. Customer service agents know the products and are refreshingly candid about the company's warranty policies.
The company guarantees its faucets against leaking for the lifetime of the original owner, but oddly does not guarantee its PVD finishes or gainst mechanical failure (unless it causes a leak or drip). So, if the handle breaks off, but the faucet still does not leak, you are on your own.
Anything less than a lifetime guarantee for a finish prompts the question: What's wrong with the finish? In this case, probably nothing. PVD finishes are very durable and very hard to damage, so we can see no obvious reason not to guarantee the finishes forever. We think management needs to reconsider this goofy policy. In any event, for not guaranteeing its finishes or against mechanical defects that do not cause leaks, the company lost points in our ratings.
Imported faucets comparable to Premier faucets include: We are continuing to research the company. If you have experience with Premier faucets, good, bad or indifferent, we would like to hear about it, so please contact us or post a comment below.