Review & Rating
a division of
55 E. 111th Street
P.O. Box 40980
Indianapolis, IN 46280
(800) 345-DELTA (3358)
Footnotes:1. "[A]s long as the original consumer purchaser owns their (sic) home."
This Company In Brief
Delta is owned by the giant Masco Corporation — the world's largest faucet manufacturer, owner of the Brizo, Delta, Ginger, Newport Brass and Hansgrohe faucet brands in the U.S. and Bristan Group, Ltd. in the U.k.
Masco is also a huge player in cabinets (Kraftmaid, Merillat, Mills Pride, Quality Cabinets) paints (Behr, Kilz), bathtubs and showers (Aqua Glass), water, gas and steam fittings and connectors (Brasstech and BrassCraft), replacement windows (Milgard), decorative hardware (Liberty Hardware), and even staplers (Arrow).
Peerless is focused squarely on the do-it-yourselfer.
Peerless faucets are designed to be easy to install and featured step-by-step illustrated instructions. The company web site is filled with tips for the handy homeowner, and offers a "live chat" faucet coach to help with selection, installation and repair issues, but its warranty page, oddly enough, recommends "using a professional plumber for all installation and repair."
The faucets are not particularly stylish. Company literature describes the designs as "tested". We tend to think of them as just dated.
Many of the styles would be right at home in a 1980's kitchen.
On the other hand, as Delta improves the overall design of its faucet lines, some better styling is beginning to trickle down. Peerless faucets introduced in the past five years are much more stylish that their predecessors.
The faucets contain a lot of plastic, including plastic bodies and spouts in some models. The metal in Peerless faucets tends to be ZAMAK, a zinc alloy used in place of brass is less expensive faucets. We generally advise that our clients stay away from plastic faucets, but zinc faucets are just fine for light to moderate use.
Some Peerless faucets are manufactured in Delta's North American plants. Masco is one American faucet manufacturer that has resisted exporting all of its manufacturing to China. Delta makes faucets in Greensburg, Indian;, Jackson, Tennessee; and Morgantown, Kentucky. It has two more plants in Ontario: one in London and another in Cambridge, that mostly serve the Canadian market. Delta claims that over 4,500 of its products (not just faucets) comply with the Buy American Act (BAA).
Delta employs over 1,300 Americans in the U.S.
But, most Peerless faucets are now manufactured by overseas companies under contract with Delta. Known suppliers of Peerless faucets include:
Other Peerless suppliers include:
Despite the economizing in the manufacture of these faucets, Delta still guarantees Peerless faucets for life, including a lifetime guarantee on every Peerless cartridge. The cartridge is the heart of any faucet. If it fails, no water flows, and the faucet ceases to be a faucet. So a lifetime guarantee on this critical part is essential.
Delta seems to be very sure of the quality of its Peerless faucets if it can support even this basic economy faucet with the same lifetime warranty it bestows on its $1,200 upscale Something to think about. And, despite the large number of Peerless component manufacturers, getting replacement parts and warranty service is no issue. The brand is backed by one of the best customer service teams in the industry, second only (by only a whisker) to the phenomenal customer service organization. Usually just one short telephone call gets the parts required to fix any broken Peerless faucets, and they are absolutely free for the lifetime of the original owner.
We are continuing to research the company. If you have experience with Peerless faucets, good, bad or indifferent, we would like to hear about it, so please contact us or post a comment below.