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Price • Origin
View a video of Paini's Italian factory.
Italian Faucet Warranties
Of the major Italian faucet manufacturers that sell faucets under their own brand names in North American, only Paini offers a lifetime warranty.
Gessi which sells its distinctive line of contemporary faucets in the U.S. and Canada provides a five-year single-handle cartridge warranty and the same on its finishes.
MGS Progetti makes only stainless steel faucets, so there is no applied finish for these faucets, but it warrants its stainless steel parts for just five years and cartridges for two years.
Most North American importers of Italian faucets that sell the faucets under their own brand names offer better warranties than Italian companies direct selling in the North American market.
Lacava Designs, a boutique Chicago faucet company imports designer Italian faucets mostly from Rubinetterie Ritmonio S.r.l, and guarantees them for "for as long as the original consumer owns his or her home."
Montreal-based Aquabrass Inc., imports well-designed Italian faucets from IB Rubineterie S.p.A. and Rubineterie 3M Srl. Aquabrass guarantees the mechanical parts, cartridges and chrome and nickel finishes of its Italian faucets for the lifetime of the original owner, and all other finishes for five years.
1571 North Main Road
Newfield, NJ 08344
(856) 881-7890 (LaToscana)
(877) 553-6784 (Fortis)
Paini S.p.A. Rubinetterie
Via Cremosina, 43
(Meets North American Standard)
This Company In Brief
Paini is an Italian manufacturer of good to excellent faucets distributed in North America through Paini USA. Its brands are Fortis and LaToscana. Fortis, the more upscale brand, is sold by Spectrum Brands, but fulfilled by Paini USA. We judge these faucets to be a good value for the price, well designed and well made using high quality components for years of trouble-free service; and well-supported with a strong warranty and excellent after-sale service.
Paini (pie-EE-ni) S.p.A. Rubinetterie is an Italian manufacturer of very good to excellent faucets that sells some, but not all, of its multiple lines of faucets in North America.
Founded in 1954 as a small craft shop, it is today one of the largest manufacturers of faucets and other plumbing products in Northern Italy. It sells a broad spectrum of faucets under its own brands, but also makes faucets and faucet components for other companies as an manufacturer. Among these are Paini also has a long history of association with the
Paini USA is the company's venture into selling faucets under its own name in the U.S. and Canada. It initially distributed LaToscana through Home Depot's World Imports, Inc., but has now opened its own distribution and support facility outside of the Home Depot archipelago. It's Newfield, New Jersey center is also the home of its warranty and parts support operation. The Fortis brand, sold through Spectrum Brands is an even more recent addition to Paini's brand lineup in North America. Spectrum also owns and sells faucets and has grouped Fortis with Pfister in its hardware division. Once the sale is made, however, Spectrum's role is done. All warehousing, shipping and post-sale support is handled by Paini USA.
Paini Rubinetterie designs its own faucets, employing in-house designers for that purpose. It builds striking brass faucets in every style from traditional to contemporary, in a number of finishes, some , but most plated. It's highly automated factory in Pogno, Italy is, according to the company, one of the most modern in Europe.
All of Paini's faucets include ceramic disc cartridges from a variety of manufacturers including Hydroplast, S.r.l.s an Italian manufacturer that also supplies cartridges to
Paini is the of Italy, manufacturing faucets at every price point from discount to grand design. LaToscana and Fortis are just a small part of the 30 or so collections that Paini offers to its European customers. For example, the Hego line of high-design (and high priced) ultra contemporary faucets is not sold in North America, nor are faucets from Argo Rubinetterie s.r.l., a Paini subsidiary that specializes in easy-to-install DIY faucets. Having faucets tested and certified for the North American market can be an expensive proposition, so Paini has wisely limited the faucets it sells here to just those it feels will be price- and style-competitive.
Both LaToscana and Fortis faucet brands are stylish, but we have to give Fortis a slight edge for design. We can see a lot of influence that has migrated from the Hego line. Fortunately the Hego prices have not also migrated, leaving Fortis faucets on the high side, but still well within the mid-priced range of faucets sold in North America with the exception of the Uffizi collection which is a little pricey.
Paini's websites are well designed and easy to navigate. Both the Fortis and LaToscana sites provide ample information about their faucets, but are missing one essential bit of information about each faucet: its cartridge manufacturer. Installation instructions, and exploded parts diagram can be downloaded in .pdf format. The .pdf specification sheet identifies the faucet's certifications and certifying organization and available finishes. The Fortis site has one defect. It's .pdf documents will not download unless "in new tab" or "in new window" is selected as a download option.
Paini's "lifetime" faucet warranty meets the standard for North American faucet warranties pioneered in the 1960's by Originally the Paini laToscana warranty period was just 10 years. Paini increased it to 20 years after it had had a few years of experience selling faucets in North America under its belt and felt more comfortable moving away from the standard European warranty of just 3-5 years and toward a longer warranty term. We criticised both of these warranties, suggesting that the company could do a much better job supporting its good quality faucets.
It did. It has recently revised its warranty again to offer a "lifetime" term. The limited lifetime warranty applies to both LaToscana and Fortis faucets. However, its definition of "lifetime" — "for as long as the original purchaser owns their (sic) home." — needs some work. It can produce some very odd results, for example:
• If you buy a Paini faucet for cousin Nell and it is installed in Nell's house, the warranty expires if you sell your house, even though Nell still lives in her house, along with her Paini faucet.
• Conversely, if you buy a Paini faucet for cousin Nell and it is installed in Nell's house, and Nell then sells her house, the warranty continues to protect the new owner as long as you continue to own your house. You can move out of your house, and rent it out, but as long as you continue to own it, the warranty continues to protect Nell's former faucet in Nell's former house.
These results are probably not what Paini intends, but, according to our lawyers, that's how the definition in the Paini warranty would be interpreted by most U.S. courts.Fortunately, Paini is not particularly fussy about minor issues of who gets warranty and parts support. If you own a Paini faucet, you will get help from customer service on the sensible basis that you would not be asking for help with a Paini faucet if you did not actually own one.
In our tests of customer service, the company scored well. Service representatives are intimately familiar with the details of Paini products, and able to answer even the most arcane questions. Our (purely imaginary) installation problems were handled with dispatch. The Better Business Bureau grades Paini's product support A+ on a scale of A+ to F. It's not easy to earn an A+ rating, so kudos to Paini's excellent customer service organization. We scored it 4.5 out of 5.0 in our tests. Any score above 4.0 is acceptable, 4.5 and above is very good.
Italian made faucets comparable to Paini include
Some of these faucets are actually manufactured by Paini (See above).
American made mid-priced faucets of similar quality include
Our panel of consumers and industry professionals has recognized Paini's LaToscana faucets as the best value in mid-priced European-manufactured imports for 2017. Fortis faucets were not included, but only because they have not been on the market in North America the required minimum number of years.
Fortis and LaToscana faucets are well designed featuring a broad range of styles that should fit any bath, bar or kitchen, and are very well made. They are robust enough to use in even a busy kitchen or main bath with confidence that they will give many years of reliable service. But, if they do break, Paini's customer and warranty service is one of the best. You will be well taken care of by very friendly, very competent agents who know their products and take the extra step necessary to be helpful.
If you have had an experience with aLaToscana or Fortis faucet, — good, bad or indifferent — that you would like to share, please contact us or leave a comment below.