Review & Rating
27294 Kenworth Pl.
Harrisburg, SD 57032
Footnotes:1. "Most Novatto faucets are backed by Novatto's Limited Lifetime warranty .... to the original consumer purchaser for as long as the original consumer purchaser owns their [sic] home". (Download the Novatto warranty [.pdf].)
This Company In Brief
Novatto sells through showrooms and plumbing supply houses such as Briggs; big box lumber stores like Sutherlands, Lowes and Builders Warehouse; and online through ATG Stores (a Lowes affiliate), Faucet Direct, Build.com , Amazon, Wayfair, and discount sites such as CyberMonday and NinjaSteals.
Novatto, Inc. is a South Dakota corporation organized in 2011 by Robert Mark Vander Waal. It is primarily a bathroom and kitchen sink company. It also sells bathroom and kitchen sink faucets, bathroom furnishings and some accessories. All products, so far as we can determine, are imported from China.
Its principal faucet supplier appears to be Wenzhou Haijun Sanitary Hardware Co., Ltd., a Chinese manufacturer that also supplies
The faucets are designs owned by the Haijun, neither created for nor exclusive to Novatto. For example the Novatto GF-136 Eclipse faucet, pictured above, is in the Haijun general catalog as the 81H36 faucet. The faucets are fairly conservative, ranging from traditional to contemporary. Chinese faucet designs tend to be somewhat conservative. Chinese factories make money selling mass-market faucets to mass-market customers, and to reach the widest customer base keep their designs well within conventional design limits. There are few design adventures in China, and none in the Novatto collection.
Novatto sells through showrooms and plumbing supply houses such as Briggs; big box lumber stores like Sutherlands, Lowes and Builders Warehouse; and online through ATG Stores (a Lowes affiliate), Faucet Direct, Build.com , Amazon, Wayfair, and discount sites such as CyberMonday and NinjaSteals. Its forté appears to be selling vessel sinks with matching vessel faucets as a set.
Despite having been in business for over five years, the company gives the impression of one that is not quite ready for prime time. A lot of things seem to have been left undone. Its website, for example, is woefully incomplete. It gives us the impression that Novatto was told that it needed a website, so it created a minimum site just to say it has one, not spending much time or effort to create or maintain it. Many features don't work and many links lead nowhere. We noticed these defects in the Summer of 2016, and have seen no evidence so far that any effort is being made to fix them.
The website does not even offer a complete catalog of the faucets sold by Novatto. Faucets known to be in the Novatto inventory are not shown on the website and others that are shown are no longer being sold. We had to track down the various models offered for sale through multiple retail websites in order to compile our own catalog.
The information provided about individual faucets is extremely sparse, in most cases just a small image and model number. No specification sheets, dimensioned drawings or exploded parts diagrams are available for most faucets. We eventually found specification sheets for just five faucets, but one of these was a broken link. The basic information required to make a decision whether the faucet fits your requirements is simply not provided by Novatto on the Web or in print form.
The Novatto warranty is the standard North American "limited lifetime" warranty pioneered a half century ago by It applies to "most" Novatto faucets. Which faucets constitute the class of "most" faucets is not indicated on the company website. If anything breaks, the company promises to provide the parts required to fix it. The warranty is offered only to the original purchaser, and only as long as the original purchaser "owns their [sic] home." All of this is standard in U.S. and most Canadian "limited lifetime" faucet warranties. However, the Novatto warranty requires that the customer pay shipping charges to return the faucet to South Dakota and to ship the replacement faucet back. These provisions are unusual.
Chinese faucets comparable to Novatto, but which are fully certified to U.S./Canadian standards and legal to sell in both countries include We are continuing to research the company. If you have experience with Novatto faucets, good, bad or indifferent, we would like to hear about it, so please contact us or post a comment below.