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Faucets that are BAA qualified are clearly marked on Moen's web site.
Moen's Five-Star Customer Service
A great many faucet companies sell excellent faucets, but where they miss the mark is with after-sale customer service and warranty support.
We have not sampled the after-sale services of every single major faucet manufacturer in the world, but we have tested a good many of them, and we will take a chance and proclaim Moen's to be the very best customer service anywhere in the faucet world. It is truly a first class act.
Like almost every other faucet company, Moen does not pay all of the cost of replacing a defective faucet part. It will provide the part, but does not pay the cost of the labor to install the part — often an expensive business.
But, Moen's process for getting you the replacement part is nearly as painless as can be. Many times you can take the defective part down to the local hardware store — one that sells Moen products — and exchange it for a new part right on the spot. Moen then sends the store a replacement for its inventory, and a little stipend for its time and trouble.
If the store does not carry the part, then a quick call to 1-800-BUY-MOEN puts you in touch with a customer service representative who has been very well trained on Moen products going back to the beginning of time (Moen time, that is), and you will usually get the part by express delivery in about four working days
How does Moen determine over the phone that you are the original purchaser entitled to free replacement parts? They ask you, and take your word for it.
How rare is that?
Moen figures that being cheated by a few is much better than irritating the many with excessive paperwork and burdensome procedures.
And, it works. The brand loyalty of Moen customers is just short of legendary. It's nearly impossible to talk a Moen customer out of buying another Moen — not that we try.
Like we said: It's a first class act.
Moen's Interactive Design Process
Guided by Al Moen, Moen was for many years an engineer-driven company. Its approach was to sell very reliable, very durable, well made faucets for a low price. Styling was less of a concern since Moen's chief rivals were Masco's also engineer-driven and just as unconcerned with style.
But, after Moen began losing market share to stylish European faucets like Moen finally woke up the fact that excellent engineering might no longer be enough to satisfy its core market of middle-class residential U.S. and Canadian faucet buyers.
The company decided to fight back with some styling of its own.
To catch up with the competition, however, Moen had to design a lot of stylish faucets in short 0rder. The leisurely practice of introducing one or two new faucet models each year had to be accelerated dramatically.
The problem was magnified by the need to simultaneously migrate from the old 1200 and 1225 sleeve cartridges to the smaller, more compact 1255 Duralast™ ceramic cartridge that opened up many more design possibilities.
A faucet is not as complex as a car with its hundreds of moving parts, but it does contain dozens of parts all of which, unlike an automobile, are expected to last for a lifetime. All sorts of designers, engineers, component manufacturers, and suppliers need to work together seamlessly to bring all of the parts of together in order to produce a durable, reliable Moen faucet.
In the past Moen had used paper drawings to coordinate the process. Moen designers sent design drawings to parts and component suppliers in as many as fourteen countries. Suppliers inevitably suggested changes to make the product easier, faster or cheaper to manufacture, and produced their own set of drawings that then had to be incorporated into revised designs. The revised designs were sent to suppliers, and the whole process started all over again. It took as long as four months to arrive at a final design.
The Moen solution was to make intensive use of the world wide web, linking all participants in the design process through a proprietary online service called Moen SupplyNet.
Today Moen designers post a 3D design of a new faucet on line. Every engineer, supplier and component manufacturer has immediate access to the design and can update the engineering drawings and documents very early in the design process. Problems are discovered more quickly, cutting design time from months to an average of three days, greatly speeding time to market, and enabling Moen to introduce as many as 15 new faucets in a year.
At the same time, SupplyNet has improved Moen's coordination of parts and components, not only parts required for manufacturing, but replacement parts, which has reduced its parts inventory by up to 50 percent, saving inventory and storage costs.
Getting new faucet to market faster was a prime factor in increasing Moen faucet sales 17% since 1998 — almost twice the industry average of 9% over the same period.
25300 Al Moen Dr.
North Olmsted, OH 44070
2816 Bristol Circle
Oakville, ON L6H 5S7
(Far Exceeds N. American Standard)
This Company In Brief
While other North American companies have shifted most if not all of their manufacturing overseas, Moen remains very much an American faucet manufacturer with international scope. It maintains three plants in the U.S. at New Bern and Sanford, North Carolina and Pine Grove, Pennsylvania and employs over 1,300 American workers. Most Moen faucets are made, or at least assembled in the U.S. It sells faucets in over 55 countries.
If a plumber in this neck of the woods chooses a faucet for you, you will most likely get a Moen simply because plumbers, after years of experience, know Moen to be a good, reliable faucet that almost never breaks.
A pretty good reputation for a company that aims most of its advertising at consumers ("Buy it for looks, buy it for life") rather than the pros. We don't agree that Moen is the only good value in American-made faucets. are, at very least, strong contenders, but Moen may have a slight edge, if only for its exceptional customer service (See sidebar below).
Al Moen invented the mixing valve that made the "washer-less" single handle faucet possible. A tinkerer by inclination, Moen spent most of eight years creating and discarding ideas for a single handle faucet valve before he came up with a reliable working model. After returning from wartime service in 1945 with the Navy, he approached Ravenna Metal Products Corp. of Seattle, which agreed to license and manufacture the invention. The first Moen faucets were manufactured in 1947, and reputedly, the first 12 were sold for $12.00 each, which is about $129.00 in 2016 dollars. You can still buy a reliable Moen faucet for less than $129.00, with a better valve.
In 1956, Ravenna was acquired by Standard Screw Co. of Chicago. Moen continued as a division of Standard Screw (later renamed Stanadyne, to the grave disappointment of plumbers throughout the U.S. who could no longer complain about having been "Standard Screwed".) until 1986 when the company was bought by the New York investment firm of Forstmann, Little & Co. which sold off most of Stanadyne's other business, to concentrate its focus on Moen products. The company was renamed Moen, Inc. in 1990 and sold to American Brands which was itself renamed in 1997 to Fortune Brands.
In 2011, Fortune Brands was split into two companies. Its spirits division became Beam, Inc. (Jim Beam, Maker's Mark, Canadian Club, Cooley-Kilbeggan, Ardmore, Laphroaig) was almost immediately sold to Japan's Suntory Holdings, Ltd. for $16 billion, and renamed Beam Suntory, Inc. The rest of the company was reorganized as Fortune Brands Home & Security, Inc. which retained Moen as part of its core business. Other Fortune brands include Master Lock, MasterBrand cabinets, Simonton windows, Therma-Tru entry door systems, and Waterloo tool storage products.
In 2015 Fortune Brands embarked on a renewed period of expansion. It purchased Riobel, Inc. of Canada, and its luxury faucets in North America. The four faucet brands have been combined into a new division of Fortune Brands, the Global Plumbing Division.
It may yet acquire other faucet brands. In announcing the acquisition of Rohl, Fortune's CEO indicated that the company is continuing "to look at other growth opportunities .... and hopes to execute additional transactions as part of our strategy to drive incremental growth", which is CEO-speak for "We ain't done yet".
Al Moen continued with the company as chief engineer until 1982 accumulating 75 U.S. patents. His stream of innovations and inventions powered the company's rise from a niche player in the faucet industry to second place in the U.S. market behind Masco's faucets by 1985.
These included the replaceable faucet cartridge which is now the standard for all modern faucets, whatever the brand. A Moen cartridge rarely goes bad, but if it does, the defective cartridge can be replaced with a new one in a few minutes. He also invented the Swing n Spray™ faucet aerator that allowed the water flow to be changed from stream to spray at the push of a button and Moentrol®, a pressure balanced shower valve that controls both water temperature and volume in a single control — the shower controller preferred by plumbers.
The durability of Moen's inventions can be judged by the fact that every one of them is still in use, and copied by nearly every other faucet company as soon as the Moen patent expired (and sometimes even before, although that's a no-no, and several violators got sued.)
Moen innovation did not end with the retirement of Al Moen. Today the company offers faucets with built in water filtration that provides both filtered and ordinary tap water from a traditional-looking faucet. It also offers a finish that is especially resistant to fingerprints and water spots, which helps keep the faucet smudge-free and sparkling.
Moen and were the first major faucet companies in the world to offer a lifetime warranty on their faucets, and still do. The lifetime1 warranty was such a resounding sales boost that all other major U.S. faucet manufacturers were forced to follow suit. Which is why the standard North American faucet warranty is your lifetime, while the standard European warranty is just two to five years.
Unlike — now Japanese-owned — that has become little more than a design, engineering and marketing service for Mexican and Chinese factories, Moen remains very much an American faucet company with international scope. Moen sells its faucets in over 55 countries. While it has shifted some manufacturing overseas (China, Malaysia and India), it maintains three plants in the U.S. at New Bern and Sanford, North Carolina and Pine Grove, Pennsylvania and employs over 1,300 American workers. Most Moen faucets are made, or at least assembled in the U.S., and a variety of Moen products are Buy American Act (BAA) qualified, although not all of these are faucets.
Moen's proprietary 1255 Duralast ceramic valves are assembled in North Carolina, but the actual ceramic disks are made for Moen by Maruwa Sdn. Bhd., a Japanese firm that manufactures in Malaysia. Zhuhai Mingshi Ceramics Value makes certain of Moen's simpler single function ceramic cartridges, and also supplies with some of its cartridges. Kerox of Hungary supplies the Moen 4000 ceramic mixing cartridge which is being phased out in favor of the proprietary Duralast valve. Kerox also makes cartridges for faucets.
Various other foreign components can be found in Moen faucets. Italisa (Vietnam) Co., Ltd. appears to manufacture the majority of the cast and machined parts that go into Moen faucets. In the twelve months ending in February, 2017, Moen received over 40 shipments of components from Italisa, totaling over 200 tons. Some whole faucets are sourced from Moen Guangzhou Faucet Co. Ltd. in Guangdong, China, an enterprise founded in 1995 and partly owned by Moen's parent corporation, Fortune Brands.
Unlike Masco's Delta Faucets which are divided into quality bands — all Moen faucets, whatever the quality level, bear the Moen nameplate, making it difficult at times to tell high quality from lower quality Moen faucets. The difference is often where they are made. Lower quality Moen faucets tend to be made in Asia while better quality faucets are made in the U.S. Look for "Made in [not in the U.S.]" on the box to identify these foreign faucets. Be aware, however, that almost all Moen faucets include some foreign content and some Moen faucets are all foreign content.
The original Mo­len single handle sleeve cartridge, now embodied in the 1200 and 1225 cartridges, routinely lasts 5-15 years before minor maintenance is required, then it lasts another 5-15 years.
Replacing a single handle valve is usually an easy DIY project, well within the abilities of a homeowner with even modest skills and a box of basic tools. (See Installing the Moen 1225/1200 Cartridge.) Many times we don't even replace the cartridge, just the O-rings, which seem to be the part of the unit that wears out first. Be sure to clean out the cartridge seat with a wire pipe brush (to reduce mineral deposit build-up) and coat the new cartridge with plumber's grease (available at most hardware stores). We find that these simple steps add years to the cartridge.
The newer Moen 1255 Duralast ceramic cartridge, introduced in 2011, does not have a long history behind it, but so far its performance is generating quite a few compliments and very few complaints among plumbers or homeowners. Moen is promoting the cartridge as "revolutionary" with improved "handle feel", but we don't see much in the way of actual revolution in the cartridge, and have no idea what "handle feel" is. It's more accurately a well-made plastic and stainless mixing cartridge, of good quality to be sure, but nothing revolutionary like the Diamond Seal Technology® cartridge.
Moen is slowly moving from the 1200 and 1225 cartridges to the 1255 Duralast ceramic cartridge, and eventually we expect the nearly 70-year old Moen sleeve cartridge to be phased out completely except in shower valves. The transition is an overdue step in the right direction. The Moen sleeve cartridge gave excellent service for nearly 70 years, bit it's technology has become dated, and it's time for a well-earned and honorable retirement.
The size and shape of the tall, narrow sleeve cartridge gave Moen faucets a distinctive look, but also placed severe limitations on the company's design reach. The new smaller, more compact 1255 should open up many more design opportunities.
Moen has always been very conservative in its adoption of faucet cartridges, using just a few conformations to keep its parts inventory under control. It appears headed in the direction of even fewer valve types, possibly as few as three cartridge styles for all of its kitchen and lavatory faucets, around which all future faucets will be designed.
Guided by Al Moen, the company was engineer-driven. Its approach was to sell very reliable, very durable, well made faucets for a reasonable price. Styling was less of a concern since its chief rivals were Masco's also engineer-driven and little concerned with style. But, after Moen began losing market share to well designed, stylish European faucets like Moen finally woke up the fact that impeccable engineering was no longer enough to satisfy its core market of middle-class residential faucet buyers.
Moen is now in midst of a style revolution. It is no longer your grandfather's faucet company. While continuing its traditional engineering excellence, Moen has now warmed to the idea that good engineering needs to be contained in an attractive wrapper that will appeal to buyers who are increasingly style conscious.
Moen's revamped design department is turning out new faucet designs each year, many good enough to win prestigious international awards. Moen's Arris™ bathroom collection won the Good Design™ award in 2013. Good Design, conferred annually by the Chicago Athenaeum Museum of Architecture and Design jointly with Metropolitan Arts Press, is the oldest and most prestigious of the international awards for industrial design excellence. In the same year Moen also won honors in the Interior Design Magazine "Best of Year" competition for its STo® pull-down kitchen faucet.
Moen does sell the occasional clinker, especially at the lower end of the faucet line where the faucets contain lots of plastic and zinc. Be a little wary of models made just for large retailers like Home Depot, Menards and Lowes. Not only do these tend to be Moen's lower end faucets, they may not be Moen's regular line of faucets. (See The Model Game.) Moen says they are, but our comparisons of faucets with the same model number bought at big box discounters with faucets from our regular suppliers say they're not. The discount faucet, made-in-China, was of visibly lower quality.
For years Moen was the number two faucet maker in the U.S., trailing by a few percentage points. Moen is again moving up. As of 2012 the two companies were tied for first place, each having about 30% of the North American faucet market. has another 15%, leaving just 25% to split among other two hundred or so faucet companies selling in the U.S. and Canada.
In plumber polls, Moen is usually the first or second preferred faucet. Plumbers also identify Moen as one of the easiest faucets to fix if it does break. Only Delta faucets get a higher score on the easy-to-fix scale, and then by just a cat's whisker. Between 34% and 38% of American readers responding to our consumer survey identified Moen as the first brand that came to mind when thinking "faucet".
Moen is one of the very few faucet lines that StarCraft supports with its own labor warranty. If a Moen faucet breaks during its warranty period, you will get the parts to fix it, and a plumber to do the work at no cost to you.
Faucets comparable to the Moen line include faucets, now made in Mexico and China, have declined in qualify and are no longer competitive.
We assess Moen faucets as a good to excellent value with a longstanding, very impressive, record of reliability and exceptional after-sale parts and warranty support. It is, in fact, Moen's after-sale support along with its industry leading warranty that boosted Moen's rating slightly above other faucets of similar quality, design and style. Even Moen's lower end, made-in-China faucets are a good value with impressive quality for discount faucets, supported by Moen's lifetime warranty and incomparable 5-star warranty service.
If you have had an experience with a Moen faucet, — good, bad or indifferent — that you would like to share, please contact us or leave a comment below.