||Source • Brands||
Price • Origin
Ferguson Enterprises, Inc.
PO Box 2778
12500 Jefferson Avenue
Newport News, VA 23602
(Meets North American Standard)
This Company In Brief
Mirabelle, Miseno and ProFloŽ are brand names under which Ferguson Enterprises, Inc. sells coordinated collections of bath- and sanitary-wares, including kitchen and bath faucets through its affiliated stores and internet retail sides. Mirabelle and Miseno are the company's designer lines, and ProFlow its economy line. The collections are extensive with a broad range of styles and prices. Overall, we judge the quality to be average to very good and a good to very good value.
Mirabelle, Miseno and ProFloŽ are the brand names under which Ferguson Enterprises, Inc. sells coordinated collections of bath- and sanitary-wares, including kitchen and bath faucets. Mirabelle and Miseno are the company's designer lines, and ProFloŽ it economy line, although there is considerable price overlap. Mirabelle and ProFloŽ are sold at all Ferguson outlets, including its affiliated brick and mortar plumbing supply stores and on its captive web sites: Build.com, FaucetDirect.com and Faucet.com. Miseno is sold only on Ferguson web sites.
Ferguson is the largest distributor of residential and commercial plumbing supplies, pipe, valves and fittings in the U.S. through some 1,350 locations. It sells primarily to the trades, but will also sell retail to homeowners.
The company has been wholly owned by UK-based Wolseley PLC since 1982. Wolseley, founded in Australia as an engineering company, is now a multi-national distributor of plumbing fixtures, fittings, pipes and supplies to the professional market, and the largest in the world. Wolseley Canada sells Mirabelle and ProFloŽ in that country.
Miseno and Mirabelle faucets are largely interchangeable, even having the same model prefix: "MI". In some cases the same faucet is sold both as a Mirabelle and as a Miseno faucet. Ferguson buyers have assembled a broad and eclectic collection of faucets under the Mirabelle brand. The company describes the collection as featuring "sensible sophistication". We have no quarrel with that description.
The collections are generally well-made and reasonably priced — a good balance between style and value. The style range is expansive enough that almost certainly there is at least one Mirabelle/Miseno faucet to fit any decor or preference from very traditional to cutting-edge contemporary. And, as the faucets are just one part of coordinated collections of fixtures, lamps and accessories, it should be possible to outfit an entire bathroom or kitchen with everything needed for a totally integrated look.
Unlike some other marketing companies, Ferguson does not claim to be a manufacturer or designer, or that its faucets are created exclusively for Ferguson. It claims to be just what it is, a distributor of a carefully assembled selection of bath- and sanitary-wares in coordinated collections that include faucets.
The faucets are selected out of each manufacturer's , and made in China. Mirabelle faucets are manufactured by
• Hsien Chang Faucet Co., Ltd., a Taiwanese manufacturer makes most ProFloŽ faucets.In the past a large number of Miseno faucets were obtained through As of the date of this report, Giagni still supplies four Miseno faucets, but is clearly being phased out of the supply chain.
Mirabelle faucets were at one time also manufactured by of Israel and a Portuguese company. Neither company still manufactures faucets for Ferguson as of the date of this report.
Every Ferguson faucet seems to be available in polished chrome. What other finishes are available depends on the finishes offered by the actual manufacturer. Generally, however, polished nickel, satin nickel and some form of bronze are available on most faucets.
The Mirabelle/Miseno warranty is about average for the industry. It has an unusual definition of "lifetime". The warranty is limited to the original purchaser, but lasts as long as the faucet remains in its original residential installation. This definition has some odd consequences. If I move my Mirabelle kitchen faucet to the bar, the warranty is over, even though I still own it and it is installed in my house. It is no longer in its "original installation". If I sell the house, my warranty is continues as long as the faucet is in its original location in the house I once owned. The new homeowner has no warranty, but I may even though I no longer own the house. So, I may be able to claim under the warranty on a faucet in a house I no longer own. We doubt that Mirabelle intended these results, so it probably should take another look at its warranty language.
To be fair, however, we have never been asked if we were the original owner or required to produce a bill of sale to prove eligibility for warranty service. Ferguson has rightly judged that saving a trickle of dollars by carefully vetting each warranty claim is not worth the torrent of lost good will that excessive formalities and paperwork would produce.
Where Mirabelle and Miseno really shine, however, is customer service. We have been Ferguson and Build.com customers for many years), and our overall impression of the company is that it is well run and on top of things. Our testing of the service provided after Mirabelle and Miseno sales merely confirmed our earlier judgment.
Our testers put customer service agents through their paces, asking questions about faucets, installation, parts availability, strange problems (all made up, of course) and warranty coverage. Some of our inquiries are fairly difficult, and get more difficult with each test we run. The object is to assess attitude, promptness and accuracy of the agents' responses; hold times, and how often we have to be referred to a supervisor or technical expert before we get an answer. Our testers, all experienced plumbers or remodeling professionals calling from different parts of the U.S. and Canada (for a Canadian-specific test), have come up with some dilly questions designed to befuddle all but the most knowledgable. Ferguson's customer support agents are apparently beyond being fuddled.
The company did so well in the initial customer service tests that we repeated part of the testing to ensure it was not a fluke. It wasn't. Mirabelle scored 4.80 out of a possible 5.0. Only three customer service organizations have scored higher: Delta, Kohler and Moen.
More so than just about any other private brand of faucets, with the possible exception of Mirabelle's faucets run the range of quality from so-so to very good and even excellent. The quality of a Mirabelle faucet is reflected in its price. Costlier faucets tend to be of better quality.
Chinese and Taiwanese imported faucets largely comparable to Mirabelle and Miseno include
Keep in mind, however, that while these faucets are all certified reliable and safe, they may not be up to Ferguson's quality and almost certainly lack Ferguson's strong customer support.
Based on our knowledge of the company's suppliers, an examination of a sample of Mirabelle and Miseno faucets acquired through normal retail outlets, and our conversations of plumbers who regularly use the products, we believe that the faucet lines are of good quality overall that offer good to very good value for the price with top drawer Ferguson customer support. There is an adequate spread of designs and finishes, and the ceramic valves used in the faucets we examined were at least good with some being very good. The faucet lines started out strong and are getting better. We raised our score this year from 5-7 to 5-8, showing overall improvement to the faucets over the past five years. We would have no problem installing a Mirabelle or Miseno faucet in a busy kitchen or family bath.
If you have had an experience with a Mirabelle faucet, — good, bad or indifferent — that you would like to share, please contact us or leave a comment below.