Mirabelle, Miseno & Proflo
Review & Rating
PO Box 2778
12500 Jefferson Avenue
Newport News, VA 23602
Footnotes:1. "[Faucets] shall be free from defects in material and workmanship under normal use and service FOR SO LONG AS THE FAUCET IS USED IN ITS ORIGINAL RESIDENTIAL INSTALLATION."
This Company In Brief
Mirabelle, Miseno and ProFloŽ are the brand names under which Ferguson Enterprises, Inc. sells coordinated collections of bath- and sanitary-wares, including kitchen and bath faucets. Mirabelle and Miseno are the company's designer lines, and ProFlo is economy line, although there is considerable price overlap. Mirabelle and ProFlo are sold at all Ferguson outlets, including its affiliated brick and mortar plumbing supply stores and on its captive web sites: Build.com, FaucetDirect.com and Faucet.com. Miseno is sold only on Ferguson web sites.
Ferguson is the largest distributor of residential and commercial plumbing supplies, pipe, valves and fittings in the U.S. through some 1,350 locations. It sells primarily to the trades, but will also sell retail to homeowners.
The company has been wholly owned by UK-based Wolseley PLC since 1982. Wolseley, founded in Australia as an engineering company, is now a multi-national distributor of plumbing fixtures, fittings, pipes and supplies to the professional market, and the largest in the world. Wolseley Canada sells Mirabelle and ProFloŽ in that country.
Miseno and Mirabelle faucets are largely interchangeable, even having the same model prefix: "MI". In some cases the same faucet is sold both as a Mirabelle and as a Miseno faucet. Ferguson buyers have assembled a broad and eclectic collection of faucets under the Mirabelle brand. The company describes the collection as featuring "sensible sophistication". We have no quarrel with that description.
The faucets are selected out of each manufacturer's and made in Asia
Mirabelle faucets are manufactured by
In the past a large number of Miseno faucets were obtained through As of the date of this report, Giagni still supplies a few Miseno faucets, but is evidently being phased out of the supply chain.
Mirabelle faucets were at one time also manufactured by a Portuguese company. Cifial has withdrawn from the North American market and no longer manufactures faucets for Ferguson as of the date of this report.
Every Ferguson faucet seems to be available in polished chrome. What other finishes are available depends on the finishes offered by the actual manufacturer. Generally, however, polished nickel, satin nickel and some form of bronze are available on most faucets.
The Mirabelle/Miseno warranty has been vastly improved since the original one year warranty offered before June 1, 2003. It is now a "lifetime" warranty and is about average for the industry, but has a couple of quirks.
It's definition of "lifetime" is "for so long as the faucet remains in its original residential installation." The lifetime guarantee is made to the "original consumer purchaser" but there is no requirement that the buyer continue to own the faucet for the warranty to remain effective. These provisions may have some odd consequences.
- If I move my Mirabelle kitchen faucet to the bar, the warranty is over even though I still own it and it is still installed in my house. It is no longer, however, in its "original installation" in the kitchen.
- If I sell the house, my warranty continues as long as the faucet is in its original location in the kitchen of the house I once owned. The new homeowner has no warranty, but I do even though I no longer own the house or the faucet.
To be fair, however, we have never been asked if we were the original owner or required to produce a bill of sale to prove eligibility for warranty service. Ferguson has rightly judged that saving a trickle of dollars by carefully vetting each warranty claim is not worth the torrent of lost good will that frustration of excessive formalities and paperwork would produce.
Where Mirabelle and Miseno really shine, however, is customer service. We have been Ferguson and Build.com customers for many years, and our overall impression of the company is that it is well run and on top of things. Our testing of the service provided after Mirabelle and Miseno sales merely confirmed our earlier judgment.
Our testers put customer service agents through their paces, asking questions about faucets, installation, parts availability, strange problems (all made up, of course) and warranty coverage. Some of our inquiries are fairly difficult, and get more difficult with each test we run. The object is to assess attitude, promptness and accuracy of the agents' responses; hold times, and how often we have to be referred to a supervisor or technical expert before we get an answer. Our testers, all experienced plumbers or remodeling professionals calling from different parts of the U.S. and Canada (for a Canadian-specific test), have come up with some dilly questions designed to befuddle all but the most knowledgable. Ferguson's customer support agents are apparently beyond being fuddled.
The company did so well in the initial customer service tests that we repeated part of the testing to ensure it was not a fluke. It wasn't. Mirabelle scored 4.80 out of a possible 5.0. Only three customer service organizations have scored higher: Delta, Kohler and Moen.
More so than just about any other private brand of faucets, with the possible exception of Mirabelle's faucets run the range of quality from so-so to very good and even excellent. The quality of a Mirabelle faucet is reflected in its price. Costlier faucets tend to be of better quality.
Mirabelle's faucets run the range of quality from so-so to very good and even excellent. The quality of a Mirabelle faucet is reflected in its price. Costlier faucets tend to be of better quality.
Faucets made in Israel by Hamat are also sold in the U.S. and Canada by the following companies:
Not every faucet sold by these companies is made by Hamat, but at least some are.
Chinese and Taiwanese imported faucets largely comparable to Mirabelle and Miseno include
We are continuing to research the company. If you have experience with Mirabelle faucets, good, bad or indifferent, we would like to hear about it, so please contact us or post a comment below.