Menards Store Brand Faucets
(Plumbworks & Tuscany)
Review & Rating
5101 Menard Drive
Eau Claire, WI 54703
Footnotes:1. Menards "warrants that the parts and assemblies of this produce will be free from defects in material and workmanship under normal household use for as long as it is owned by the original consumer purchaser."
This Company In Brief
Founded in 1960, Menards' is a family-owned corporation headquartered in Eau Claire, Wisconsin. It operates more than 280 big box home improvement stores in 14 upper Midwestern states.
Like its main competitors the company sells a number of in house brands, many manufactured by Menards-owned companies. Midwest Manufacturing, for example, makes Ultra Deck composite decking, Master Craft doors, steel roofing and siding, roof and floor trusses, landscape blocks, composite fencing, Pro Rib pole barns and Custom Craft solid surfacing countertops.
Menards' in-house faucet brands are Plumbworks and Tuscany faucets. Plumbworks is a collection of lower-end faucets, fixtures, fittings and accessories, many seemingly styled in the 1970s. Tuscany the name given to Menards' mid-range faucet and fixture line that includes sinks, toilets, and bath hardware as well as faucets.
Menards' does not manufacture its own faucets but buys off-the-shelf faucets from Chinese manufacturing companies, re-packaged to sell under one of the Menards' in-store brands. Most Menards' faucets are available from other sellers under different model names. For example, LDR industries, a well known distributor of plumbing products to the remodeling industry, sells a similar faucets under its LDR brand.
Menards' principal faucet suppliers include:
Menards' does not buy directly from the factories. It buys from U.S.-based distributors such as that import directly from the Asian factories. These distributors then handle all after sale parts and warranty support, relieving Menards of the needs to sustain the cost of an extensive after-sale support system.
These faucets are not very expensive — few models sell for as much as $150.00 — somewhat lower than the prices for similar faucets sold by competing big lumber stores without any obvious diminution of quality.
The faucets are available in a number of finishes. As far as we can tell, all faucets can be found in polished chrome, most in brushed nickel and some in oil rubbed bronze (ORB). The finishes available depend on the actual manufacturer, some offer more finishes than others. Be a little cautious about matching Menards' faucet finishes, especially ORB. A finish with the same name from two different manufacturers may not be an exact match.
Even if you forget where it is, your plumber will find it when he or she starts work under your sink.
The information available on the Menards' website is very complete — a model for other big lumber stores to follow. It includes clear images of the faucet, a list of all finishes in which a faucet is available, and identification of any parts that are made of zinc — something no one else does.
Downloadable .pdf "Technical Specification" sheets clearly display the faucet's certifications (including ADA and WatersenseŽ compliance), provide dimension drawings and show the model and a picture of the faucet's cartridge (in case you need to order one in the future). For most faucets, a link to the warranty is displayed that permits downloading the document in .pdf format. Most of the time the warranty contains the telephone number to call to get warranty service and replacement parts for that particular faucet, and is a good number to keep taped under your sink just in case you need parts 10 years from now.
What's missing is an identification of the valve cartridge used in the faucet — nice to know if it was made by one of the better-known cartridge manufacturers.
The company's written faucet warranty is about average for the industry. It provides a lifetime warranty on all faucet parts for as long "as the original purchaser owns the faucet." If you move to a new house and take the faucet with you, the warranty follows the faucet. As long as you continue to own the faucet, the warranty is in effect.
Each faucet model is supported by its distributor, and to get any warranty help, you will need to have the original installation instructions (to find out which support number to call), and the original receipt (to show that you are the purchaser). Without the instructions that came with the faucet, you will have a tough time finding out where to make your warranty claim. Menards store personnel are of no help. They'd like to help, but they just don't know who to call either.
Watch out for plastic faucets. Some Plumbworks faucets are plastic (sometimes described as "non-metallic"). Plastic faucets have their place — RVs, motorboats, a cabin in the woods — but they are not a good choice for regular use in your home. Plastic is just not robust enough as a faucet material for long term service. If you not sure whether a faucet is plastic, look for the weight. No metal faucet weighs 1-2 lbs.
These are economy faucets, and don't pretend to be anything else. We would hesitate to install one in a busy kitchen or main bath, but for a little used guest bath or bar faucet, they would suit nicely. The are made by some well-respected manufacturers and the lifetime warranty is supported by competent post-sale customer service provided by the faucets' distributors.
Imported Chinese and Taiwanese faucets comparable to Menards store brand faucets include: We are continuing to research the company. If you have experience with Menards faucets, good, bad or indifferent, we would like to hear about it, so please contact us or post a comment below.