Lowes Faucets: Aquasource, Allen Roth & Project Source Review & Rating Updated: 07/22/19
1000 Lowe's Blvd
Mooresville, NC, 28117
Lowe's Companies Canada, ULC
5160 Yonge Street
North York, ON M2N 6L9
Footnotes:1. Defined as the lifetime of the original purchaser. There is no requirement that the original owner continue to own the faucet.
This Company In Brief
AquaSource, Allen Roth and Project Source are the in-store brand names under which the Lowe's sells its house faucets. The faucets are purchased in wholesale lots from many different manufacturers.
AquaSource, Allen Roth and Project Source are the in-store brand names under which the Lowe's sells its house faucets. Aquasource is the main brand, not to be confused with or AquaLife, a private brand of the Waxman Consumer Group. The Aquasource brand is used on every sort of faucet from bathroom lavatories to kitchen, bar, prep, laundry, and utility faucets. It is also used to brand sinks, toilets, showers and bath accessories such as towel bars and robe hooks.
The Allen Roth brand contains just bath faucets. The brand is used on everything from faucets to floor tile, including lighting fixtures, mirrors, medicine cabinets, vanities, ceiling fans, and closet organizers. So far as we can tell, the quality and design of Alan Roth faucets are on a par with Aquasource faucets.
Project Source faucets are generally less expensive builder grade fittings — the lower end of the Lowes family of faucets.
The faucet lines are heavily weighted toward traditional and transitional styles, with a few more contemporary looks thrown in just for leavening.
Lowe's, of course, manufactures not one single faucet. The faucets are purchased in wholesale lots from many different manufacturers and merely packaged for Lowe's.
It's not always easy to discover who makes what Lowes faucet. Lowe's, which is pushing the brand identity, is not exactly forthcoming about actual manufacturing sources. A Lowes representative told us that the company buys faucets from seven manufacturers.
Companies known to be manufacturing faucets for Lowes include:
- one of the largest faucet manufacturers in Asia, headquartered in Taiwan but with all of its factories in China.
- a Japanese-owned faucet company headquartered in New Jersey but manufacturing in Mexico and China and selling in North America under its own American Standard brans,
- Long Tai Copper Corp, a Taiwanese manufacturer.
- Zoje Kitchen & Bath Co., Ltd, of China.
- Roddex Bath Hardware Co., Ltd. also from China.
- Joliet (Faucet) Company, Ltd. of Malaysia.
Lowes also buys some Aquasource and Project Source faucets from as well as selling under the Homewerks brand through a variety of internet retailers and independent brick and mortar hardware and plumbing stores.
Homewerks buys its faucets primarily from Yuh Chang Hardware Co., Ltd. in China and manufacturer that makes faucets for a whole host of brands sold in North America including,
Homewerks provides the warranty and customer support for faucets that Lowes buys through Homewerks, and Homewerks customer support is very good.
This is substantially the same group of companies that manufacture which goes a long way to explaining why so many of the faucets in the three big box stores look so very much alike.
Unlike which started selling its in-house faucet brands before it had an after-sale support organization in place, Lowe's started with pretty good house brand support and has improved on it over the years. Getting warranty help and replacement parts is just a matter of having the Lowes item number of your Aquasource faucet (which is what Lowes calls its in-store SKU numbers, the more common faucet model number does not work), the date of purchase, the name of the part and calling the customer support number we have listed above.
If you don't know what the part is, the customer service rep will do his or her best to help you out but without the item number, there is little they can do. All of the customer service representatives we talked to during our customer service test seemed very well trained and had access to detailed information about our test faucets. They were a little less helpful in resolving our (purely imaginary but creative) problems with faucet installation.
Lowes faucets are sold through venues other than those owned by Lowe's. They are, for example, Aquasource faucets offered through web-based general merchandising venues such as Amazon. It is clear, however, that AquaSource. Allen Roth and Project Source is in fact, a Lowe's proprietary product. The names are trademarked, according to U.S. Patent and Trade Mark records, by LF, LLC. a subsidiary of Lowe's Companies, Inc. that seems to own all of the copyrights and trademarks used by Lowe's including the copyright on the Lowe's website.
For the price, we judge the faucets to be a good value, Post-sale support is good, and we have received very few complaints about the faucets — just two in 24 months.
There is an Aquasource faucet website, but it is a false flag site having nothing to do with Lowes Aquasource facets.
Imported faucets comparable to Lowes faucets include
We are continuing to research the company. If you have experience with Lowes faucets, good, bad or indifferent, we would like to hear about it, so please contact us or post a comment below.