|Source • Brands||
Price • Origin
Lowe's Companies, Inc.
1000 Lowe's Blvd
Mooresville, NC, 28117
(Meets North American Standard)
AquaSource is the in-store brand name under which the Lowe's sells its house faucets, not to be confused with
which is a line of very good faucets sold primarily in Canada, or AquaLife which is a house brand of the
Waxman Consumer Group. Lowes also sells faucets under the Allen Roth and Project Source brand names.
The faucet lines are heavily weighted toward traditional and transitional styles, with a few more contemporary looks thrown in just for leavening. The faucets cover the gamut from bath to kitchen to bar, and are associated with complementing accessories such as towel bars, lights and mirrors; and fixtures such as tubs, sinks and toilets.
Lowe's, of course, manufactures not one single faucet. The faucets are purchased in wholesale lots from many different manufacturers and merely packaged for Lowe's.
It's not always easy to discover who makes what Lowes faucet. Lowe's, which is pushing the brand identity, is not exactly forthcoming about actual manufacturing sources. A Lowes representative told us that the company buys faucets from seven manufacturers.
Companies known to be manufacturing faucets for Lowes include:
• •Long Tai Copper Corp, a Taiwanese manufacturer;
•Zoje Kitchen & Bath Co., Ltd, of China;
•Roddex Bath Hardware Co., Ltd. also from China;
•Joliet (Faucet) Company, Ltd. of Malaysia.
Lowes also buys some Aquasource and Project Source faucets from Baypointe faucets to the True Value hardware buying cooperative, AquaVista faucets to Orchard Supply Hardware and Aqueous faucets to Affiliated Distributors as well as selling under the Homewerks brand through a variety of internet retailers as well as independent brick and mortar hardware and plumbing stores.
Homewerks buys its faucets primarily from Yuh Chang Hardware Co., Ltd. and a very well known manufacturer that makes faucets for a whole host of brands sold in North America including, among others, as well as making private label faucets for large retailers such as
Homewerks provides the warranty and customer support for faucets that Lowes buys through Homewerks, and Homewerks customer support is very good.
This is substantially the same group of companies that manufacture which may be why so many of the faucets in the three big box stores look so very much alike.
Unlike Home Depot which started selling its in-house faucet brands before it had an after-sale support organization in place, Lowe's started with pretty good house brand support, and has improved on it over the years. Getting warranty help and replacement parts is just a matter of having theLowes item number of your Aquasource faucet (which is what Lowes calls its in store SKU nunbers, the more common faucet model number does not work), the date of purchase, the name of the part and calling the customer support number we have listed above. If you don't know what the part is, the customer service rep will do his or her best to help you out, but without the item number, there is little they can do. All of the customer service reps we talked to during our customer service test seemed very well trained and had access to detailed information about our test faucets. They were a little less helpful in resolving our (purely imaginary, but creative) problems with faucet installation.
AquaSource faucets are sold through venues other than those owned by Lowe's. They are, for example, offered through Amazon. It is clear however that AquaSource is in fact a Lowe's proprietary product. The name is trademarked, according to U.S. Patent and Trade Mark records, by LF, LLC. a subsidiary of Lowe's Companies, Inc. that seems to own all of the copyrights and trademarks used by Lowe's, including the copyright on the Lowe's web site.
For the price, we judge the faucets to be a good value, Post sale support is good, and we have received very few complaints about the faucets — just two in 24 months.
Imported faucets comparable to Lowes faucets include If you have had an experience with an AquaSource, Allen Roth, or Project faucet, — good, bad or indifferent — that you would like to share, please let us know.