Review & Rating
15062 40th Ave.
Surrey, BC V3S 0L2
888 575 3935
Footnotes:1. The term "lifetime" is not defined, which generally is interpreted at law to mean the actual lifetime of the owner.
This Company In Brief
Jewel Plumbing Products, Ltd. is a company located on a rural road outside the city of Surrey, BC, a suburb of Vancouver. It was formed in 2011 by two industry veterans, Brian Becker and Fred Brien. Mr. Becker was formerly associated with Cascade Faucets in Burnaby, BC, an importer of Italian plumbing products that went into receivership in 2010 and is no longer in business. Mr. Brien acquired his experience with Kohler and Emco Building Products, and now also owns and operates O'Brien Bros. Marketing, Inc. which sells wholesale plumbing and heating products throughout Western Canada and the American Pacific Northwest.
The Canadian company imports faucets manufactured by Paini S.p.A. Rubinetterie. The faucets are sold by any number of plumbing supply sites on the internet, through general merchandisers such as Amazon and Wayfair and through big box lumber stores such as Home Depot and Lowes.
Paini is an Italian manufacturer of very good to excellent faucets and is one of the largest manufacturers of faucets and other plumbing products in Northern Italy. Paini has a long history of association with the Home Depot. It manufactures and provides warranty and parts support for some of Home Depot's store brands, but has now opened its own distribution and support facility that is outside of the Home Depot umbrella. In addition, it manufactures faucets for
Paini designs its own faucets, employing in-house designers for that purpose. It builds striking brass faucets in every style from traditional to contemporary in a number of finishes, some PVD but most plated. It's factory in Pogno, Italy is one of the most modern in Europe.
All Jewel faucets are off-the-shelf Paini products. Paini does not design facets especially for Jewel, so the faucets sold by Jewel are similar, and sometimes identical to, the faucets sold by other importers of Paini faucets.
Jewel's single-handle mixer faucets use Paini's standard ceramic cartridge manufactured by the Italian company Hydroplast, S.r.L. Hydroplast makes what is considered to be a very reliable cartridge. North American companies that use the cartridge include
We have not yet identified the stem cartridges used in the company's two handle faucets. By appearance they are generic enough to be from almost anywhere. We have asked the company for more information.
Jewel faucets are available in all of Paini's twelve finishes ranging from electroplated polished chrome to PVD polished "gold", which is not really gold, but could fool a goldsmith. Finishes other than a facet's standard finish (usually polished chrome) will raise the price of the faucet, sometimes considerably. The finishes in which each faucet is available are clearly indicated in the information provided about the faucet on the company website.
The website is well designed, easy and intuitive to navigate. The search function is primitive, however, Searches on terms like "finishes" and "kitchen faucet" product no results. Faucets are photographically illustrated, but usually with just one image, which makes it sometimes difficult to discern the details of the faucet design. Links are provided to a technical drawing for each faucet, but not to installation instructions or a parts list. Faucets that are ADA compliant are typically not identified as part of the entry for the faucet. You have to download and display the .pdf technical drawing for this information.
The Jewel faucet warranty is below standard for faucets sold in North America. The standard is a "lifetime" warranty usually defined as "For as long as the original buyer owns the house in which the faucet is initially installed". While Jewel does offer a lifetime warranty on its mechanical parts, its finish warranty is just five years. Even a reasonably durable finish should last a lot longer than five years.
In deciding on a faucet to buy, keep in mind that Jewel does not back the finishes of what most people consider a lifetime investment for more than a few years. After that, you are on your own if a Jewel finish proves defective in the long run. For a finish on an Italian faucet that is guaranteed for a lifetime, see Lacava Design. But, look for "Made in Italy". Some of Lacava's faucets are made in China.
Customer support is very good. A call to the company's support line will often be answered by Brian Becker himself, who's knowledge of the various faucets the company sells is very broad. The BBB rates the company A+ on a scale of A+ to F. It has received no consumer complaints about the company in the past three years. The business is accredited by the Better Business Bureau.
Jewell faucets comply with all of the requirements of Canadian law, and are legal for sale in Canada. They do not comply the filing requirements of the U.S. Energy Policy and Conservation Act, and, therefore, may not be "distributed in commerce" (imported, sold or held for sale) in the United States.
Italian-made faucets comparable to Jewell include:
Faucet companies chartered in Canada include:
We are continuing to research the company. If you have experience with Jewell faucets, good, bad or indifferent, we would like to hear about it, so please contact us or post a comment below.