Review & Rating
500 Bond Street
Lincolnshire, IL 60069
Footnotes:1. "The distributor warrants to the original consumer purchaser this product to be free from defects in material and workmanship under normal use in residential applications." The term lifetime is not defined and will be given its ordinary meaning: the actual lifetime of the buyer.
This Company In Brief
Homewerks, founded in 2007 by CEO Peter D. Berkman, is a privately held importer and distributor of Asian-made home improvement products which are sold under a variety of brands, including private brands exclusive to hardware and plumbing retailers. It is a combination buying cooperative and logistics company that provides warehousing, distribution, inventory control, market research, quality assurance and after-sale product support at less cost that its corporate customers can provide these services for themselves.
The company formerly supplied but that relationship appears to have ended.
The faucets are made in China and Taiwan. Homewerks gets the most out of its buying dollar by consolidating its purchases in larger blocks to get better prices from its Asian suppliers. It also back-stops its retail-store customers with parts inventories and after-sale warranty and parts support. A call to True Value about a defective Baypointe faucet will not go to True Value, but to Homewerks customer service.
This service relieves individual retailers from the cost of providing the customer services necessary to support what is often a lifetime warranty on the faucets distributed by Homewerks.
Manufacturers used by Homewerks include:
Warranties on these faucets vary by brand and depend on the type and length of warranty required by the owner of the brand. These are typically lifetime warranties, which generally means "for as long as the original purchaser owns the house in which the faucet was originally installed".
However, some warranties are for less than a lifetime. The Homewerks brand, for example, offers a mere 5-year guarantee on faucet finishes, which is substandard for the North American market in which the standard warranty protects against finish defects for the lifetime of the faucet.
Always check the warranty of the particular faucet you are thinking of buying. The Federal Trade Commission requires that warranties on items sold on line be available on line prior to the sale. If there is not warranty on line, we suggest you contact Homewerks customer service for a copy. By law, Homewerks must provide you with an advance copy of its warranty.
Customer service for these faucets is handled through Homewerks, and is very good. Homewerks agents were able to assist with identifying parts for faucets, even faucets that were no longer being sold through its various outlets, and quickly provide replacement parts in most cases. Technical support was not nearly as good. Customer service agents were unable to effectively respond to our (purely fictional) installation issues.
Homewerks styling is not cutting edge. Chinese faucet styles tend to conservative designs targeting mass market customers. A faucet design that proves popular in the European or North American markets will ultimately be copied by Chinese factories. The lag time is normally three to five years behind the Western prototypes. Homewerks faucets follow the general Chinese pattern, but some are so lacking in style that they look like left-overs from the Delta or Moen collections of the 1980s.
Nor are the faucets technologically advanced. While most include a generic Chinese ceramic cartridge, some still use the old Delta ball cartridge (which is not a drawback for most of us old-timers who remember the ball cartridge as a reliable, long lasting component, but may be disconcerting to some buyers). However, the Homewerks web site is very good about identifying the type of cartridge used in each faucet. It also identifies the faucet's certifications and whether or not the faucet is WatersenseŽ qualified.
Most of the manufacturers that make faucets for the various Homewerks brands also manufacture for other faucet importers that sell discount faucets in the U.S. and Canada. So, a great many faucets, similar if not identical to those sold by Homewerks, are available from any number of other Asian importers. And, if you ever wondered why Asian faucets all seem to look alike, there's your answer: Many different brands are manufactured in the same large Asian factories.
China- and Taiwan-made faucets comparable to Homewerks brands include We are continuing to research the company. If you have experience with Homewerks faucets, good, bad or indifferent, we would like to hear about it, so please contact us or post a comment below.