Home Depot Faucets
(Pegasus, Glacier Bay & Martha Stewart Living)
Review & Rating
2455 Paces Ferry Rd. NW
Atlanta, GA 30339-4024
Footnotes:1. "The faucet "will be leak and drip free during normal use...." for the lifetime of the buyer". The term "lifetime" is not defined and would, therefore, be given its normal meaning: the actual lifetime of the buyer.2. Warranties vary from faucet to faucet, so read the one that comes with your faucet. If you buy at a Home Depot store or on-line at homedepot.com, the Federal Trade Commission requires that a copy of the warranty be available for you to read prior to your purchase. Be sure to read it.
This Company In Brief
Glacier Bay®, Pegasus®, and Martha Stewart Living® are in store brand names under which the Home Depot sells faucets. Glacier Bay is Home Depot's name for its mid-range and Pegasus the name for higher end faucet and fixture line that includes sinks, toilets, and bath hardware as well as faucets. There is a lot of overlap between the brands. Martha Stewart Living is a separate collection intended to coordinate with other Martha Stewart Living fixtures and accessories, along with linens, lamps, dishware, silverware, towels — you name it.
Home Depot, of course, manufactures not a single faucet. The faucets are sourced from many different manufacturers and merely packaged by Home Depot under one of its in-store brands. As of the date of this review, eight different companies manufacture Home Depot's faucets including:
This is substantially the same group of companies that manufacture AquaSource faucets for
Home Depot faucets are also sourced through
Even if you forget where it is, your plumber will find it when he or she starts work under your sink.
In the past many Home Depot faucets were manufactured by but that relationship ended with Price Pfister's acquisition by Stanley Black & Decker and the name change to just "Pfister". Likewise, A few Pegasus faucets, such as the Arko Pulldown Faucet (shown at top), were manufactured by in the U.S. and Canada.
Post sale customer service has been a huge and continuing problem with these products for a number of years, and does not seem to be getting much better. Home Depot will, of course, replace any defective house brand faucet at any of its stores if, and it's a big if, the product is still stocked. But, getting parts and even installation help seems to be a mystery that would baffle the abilities of a TV detective.
There is no central clearing house for replacement parts for Home Depot faucets. The company tried it, and it did not work out, so it was discontinued. Some of Home Depot's faucet suppliers maintain their own central parts source and customer service in the U.S. Both Lota and Globe Union support a large U.S.-based post-sale support organization for warranty service and replacement parts. Paini also supports its Pegasus faucets though its La Toscana customer service, but will not do so for faucets sold after 2017. But we can find no U.S.-based parts support for many of its suppliers. So where a customer gets warranty support and parts for faucets made by Hsue Sam Enterprises or Zoje Kitchen & Bath Co. remains a complete mystery to which Home Depot apparently has no answer.
The quality of the faucets varies widely. At the lower end we see a lot of castings from the zinc alloy, ZAMAK, rather than brass. At the upper end, the faucets are brass. We have yet to see a stainless steel Glacier Bay or Pegasus faucet. Plastic seems common in the spray wands and handles of Glacier Bay faucets, not so much in the Pegasus line.
Valves also vary in source and quality. All Home Depot store-brand faucets have ceramic cartridges, but some are lower end valves and some from good European and Asian suppliers. Any faucet made by Globe Union is likely to include its proprietary ceramic cartridge valve, which is a good one. Lota tends to use Taiwanese valves like Geann or Chinese valves like Sedal, both of which are good valves, maybe not the best, but certainly adequate. So, we don't think valve reliability is likely to be a problem.
What is usually complained of is leaking, and that can have so many causes that we have no idea if the problem is systemic to a particular manufacturer, or if it is just an average amount of faucet failure combined with great frustration over not being able to figure out how to find parts. Home Depot is certainly not doing itself any favors by allowing this situation to continue for as long as it has.
The written warranty appears to be for the lifetime of the faucet against "leaks and drips", but is silent as to defects in finish and workmanship. Faucet sprayers, are limited to one year. These are usually plastic, and the paltry one year warranty should give you s strong hint about how long Home Depot expects them to last. Warranties appear to vary widely, however, so read the one that comes with your faucet.
We receive a constant stream of horror stories about trying to get warranty service or replacement parts for a Home Depot faucet more than a few years old. In most cases, unless the customer saved the materials that came with the faucet, he or she will have no idea where to call for warranty support. In many cases the toll-free telephone number that appeared with the faucet's materials is not longer in use. Calling Home Depot is useless, no one at Home Depot appears to know how to get warranty parts. So, save the documentation that comes with the faucet (See "Old Plumbers Trick" above).
Pegasus and to a lesser extent, Glacier Bay products are increasingly sold through venues other than those owned by Home Depot. They are offered through Amazon and internet faucet outlets such as Plumbers Surplus. This expansion into new sales venues is in line with Home Depot's efforts to establish Pegasus as a major faucet brand independent of Home Depot Stores.
The company already has a number of faucet brands that it sells through on-line faucet and fixture sites including
We are continuing to research the company. If you have experience with Home Depot faucets, good, bad or indifferent, we would like to hear about it, so please contact us or post a comment below.