Harrington Brass Faucet Review and Rating Source • Brands Rating
Price • Origin
Business Model
Warranty Analysis
Imported

Kitchen and Bath Remodeling in Lincoln, Nebraska:  Harrington Brass Faucet Review and Rating: Italy Flag
Italy


Updated: 01/03/2017
Source
Harrington Creations, LLC
doing business as
Harrington Brass Works
855 Conklin St., Suite M
Farmingdale, NY 11735
(631) 414-7644

Brands
Harrington Brass

$250-$750+

Italy Flag
Italy

Warranty Score: Warranty Stars
(Below North American Standard)
Component Term
Ceramic CartridgesLifetime1
Standard Finishes:
 Polished chrome
 Polished nickel
 Satin Nickel
 Polished Brass
Lifetime
:
 Oil rubbed bronze
 Polished brass (unlacquered)
 Polished copper
 Oil rubbed copper
 Silver Lining
None
All other finishes 1 Year
Mechanical21 Year3
Proof of Purchase Required
TransferableNo

1. The term lifetime is not defined, so, in most jurisdictions, it means the actual lifetime of the original purchaser.
2. Body, spout, hoses, etc.
3. "Harrington Brass Works products are warranted to the original purchaser to be free of defects in material and workmanship for one year."


This Company In Brief
Harrington Brass Works sells very good quality faucets from AF New York's DaVinci Collection designed by Bennett Friedman. Davinci faucets have been around since the late 1980s but this unique collection has not had much exposure outside the New York City metro area where they are sold through AF|NY showrooms. That Tim Herley has chosen to bring these unique faucets to the world outside of NYC is good news indeed. The faucets have been certified safe, reliable and lead free to North American standards. They are, on average, priced on par with other luxury brands of similar quality, and we judge the brand to be a reasonable value, worth consideration by those in the market for a unique look in a designer faucet.



Harrington Creations, LLC sells well-designed faucets for the kitchen and bath primarily through showrooms, but also through a few internet outlets. It is the successor to Harrington Brass works Limited, Inc., of Harrington, New Jersey which started the business of selling decorative plumbing fixtures and accessories under the Harrington name in 1980.

In 2011 Tim Herley, then the company's general manager, purchased "certain assets" of Harrington Brass Limited and created a New York corporation, Harrington Creations, LLC, to sell faucets under the Harrington Brass name. Mr. Herley migrated from He describes himself as a "luxury brands expert."

Harrington has always been well-known for vintage faucets in late 19th century Belle Époque styles. It now sells in all design classes — traditional, transitional and contemporary — and a fourth category that the company calls "Classic". Its bathroom sink faucets are a part of collections that include showers, tub fillers and accessories (towel bars, towel rings, toilet tissue holders, etc.), making it simple to create a coordinated look in the same style and finish.

The company once sold kitchen and bar faucets, but these have been discontinued. In fact, a lot of faucets were discontinued in 2016. The familiar Berkley, Carlyle, Chateau, Claridge, Colisee, Covington, Cristalsinn, Mandoline, Mayfair, Montclair, Palace and Polo collections are all gone from the company catalog.

In their place are new faucets from the DaVinci Collection designed by Bennett Friedman for AF New York (AF||NY), New York City's premier decurative plumbing showroom, affiliated with AF Supply Corp., a decorative plumbing supplier with ten outlets in the New York City area. According to an AF|NY spokesperson, the faucets are manufactured in Italy — a claim we have not yet confirmed. The collection has been around since the 1980s but had gotten very little exposure outside of the five Boroughs because it was sold only in the New York metro area.

Harrington sells just part of the extensive DaVinci Collection. It does not sell the contemporary faucets identified as "Program 1" faucets. As these designs are fairly pedestrian, that is probably a good thing. The faucets that Harrington does sell are also sold by AF New York, but under different model names. The Harrington Bradford Cross faucet, pictured above, for example, is the Airstream in the AF|NY lineup. The AF|NY versons are not available in Harrington's 10 basic and 20 special finishes, however. Most offer just two finishes, chrome and nickel.

The arrangement should be a boost for both companies. AF|NY will get more exposure for what is a very striking collection of designer faucets, while Harrington gets the exclusive right to sell some unique faucets outside of AF|NY showrooms without the bother and expense of designing and producing its own lines of premium faucets.

There are about 20 basic faucets in the Harrington lineup, each of which is available with at least two and some with four different handle styles. Each handle style is listed in the company catalog as a different model with its own stock number. When a faucet is ordered, the appropriate handle style is attached. This process saves the burden and expense of keeping a lot of different faucets in inventory. The company keeps basic faucet bodies in inventory and adds handles and accessories as orders are received.

The company website is well organized and fairly simple to navigate but some features were not working on the day we tested the site. The site search function, for example, could not find even basic searches like individual collection names or faucet model numbers.

Basic information about its faucets is sparse. Available finishes are displayed for most faucets, but lot of basic information about the company's products is included in .pdf downloads, including dimensioned drawings. What is not provided are the faucets certifications and qualifications. We are, for example, almost certain that at least some of the Company's faucets are ADA qualified, but nowhere are these faucets identified. Technical details are also lacking. The "Technical Specification" link for each faucet displays no more than a dimensioned drawing. We expect information such as flow rate, certifications, cartridge identification, material composition, an exploded parts diagram and so on — the information found on most faucet websites.

The warranty, other than a very brief description in FAQs, is nowhere to be found on the website. To read the actual warranty, we had to download the price book — not where one would typically look for a warranty, and it took us a long time to find it.

Harrington Basic Finishes




In addition, Harrington offers 20 special finishes including gold and silver.
Harrington Creations has characterized its "lifetime" warranty as "one of the most extensive in the industry." It's not. It is actually considerably below par for the North American market in which the standard warranty, pioneered by . is a "lifetime" guarantee on nearly every part of a faucet.

The "lifetime" part of the Harrington warranty applies only to ceramic cartridges and four out of thirty or so faucet finishes. The company guarantees all other parts of the faucets will be free of defects in material and workmanship for just one year — not exactly a ringing endorsement of their longevity.

All finishes other than the standard four are guaranteed for just one year, a fact that puzzles us. Harrington characterizes its finishes as of the "highest grade." So, we cannot imagine the problem with its special finishes that causes company management has so little faith in them. The finishes on the faucets we examined looked pretty substantial to us, and very nicely polished. But, we assume, as always, that management knows something about its finishes that we don't. And, a finish that management is not willing to guarantee for more than a year is probably not one you will want in your kitchen or bath.

The company's have no warranty at all — which is typical for the industry — so no surprise. No one guarantees living finishes which are by their very nature expected to stain, mar, fade and discolor over time. Its part of their charm.

Customer service is "New York-ish", by which is meant fast-talking, abrupt and impatient. Keep in mind that people from New York often do not realize they are being a little rude by the standards of the rest of the country, it's just the way they are. So if the customer service rep seems a little brusque to you, don't take offense, none is intended. Customer representatives handled our purely imaginary installation problems with dispatch. We never had to wait more than a minute to talk to a live person, and representatives seemed very knowledgable of Harrington products. We grade customer service as good to very good. We just wish it were a little more "Californish", you know, like laid back, dude.

The Better Business Bureau does not have a file on the company, a fact that almost always means that the BBB has never received a complaint about the company's products or services in all the time the company has been in business. That's a record to be proud of.


If you are revitalizing a Edwardian, Victorian, Art Deco or Arts and Crafts kitchen or bathroom, Harrington is one faucet line you should look at. The company's basic finishes are polished nickel, satin nickel and polished chrome. The other finishes are special order finishes which may add considerably to the price of the faucet and may add considerably to lead times.

Faucets comparable to Harrington Brass Classic and Traditional collections include the

We are continuing to research the company. If you have experience with Harrington Brass faucets, good, bad or indifferent, we would like to hear about it, so please contact us or post a comment below.