Review & Rating
4610 Bois Franc
Footnotes:1. "[W]arranted to the original consumer purchaser to be free from defects in material and workmanship for as long as the consumer purchaser owns it...."2. "[C]laims must be in writing, accompanied by the defective part along with the original proof of purchase, and delivered [at your expense] to Globe Union..."
This Company In Brief
Eurostream is a name under which has been growing a brand identity in Canada since 1990. It is one of the most actively promoted of the many faucet, fixture and accessory brands owned by the gigantic Asian company controlled by the Ou-yang Ming family of Taichung, Taiwan, and seems to be exclusive to Canada. The faucets are sold primarily by Canadian retailers, but have a limited presence in the U.S. through internet sources.
Globe Union is the dominant faucet manufacturer in Asia under its GOBO brand. Its faucets are made primarily in mainland Chinese factories by its subsidiary Shenzhen Globe Union Industrial Corp. of Shenzhen, China (with a small bow to Canada for some automatic faucets).
Globe Union is a full line manufacturer. Its products range widely in quality, an effect of making products at every price point. If we divide Globe Union products into Good, Better, Best categories, Eurostream falls in the Best category. The brand is positioned as Globe Union's upper tier faucet line for the Canadian market. As a whole, the line is stylish and seems to be well made. The quality is largely outstanding for the price. The designs are similar, but not identical to, faucets sold by Globe Union under the Danze nameplate. Some of the faucets are very stylish, and while Globe Union in the past mostly copied existing European and American designs, the company has recently begun introducing its own styles and they are very good, even excellent.
The company seems to have conquered the parts and warranty issues that formerly plagued the company's products. Parts, warranty support and installation help are available from Eurostream's technical support line at 1-800-487-8372. Other than for general questions, you will need your brand name and model number to get any assistance.
In our customer service tests, Eurostream scored above the 4.0 our of 5 that we consider satisfactory.
The Eurostream warranty, which requires a defective faucet be removed and sent to the company for evaluation before Danze will take any corrective action, is below par. This sort of requirement may be fine for coffee makers or toasters, products that do not require de-installation and re-installation, but for a faucet it is not reasonable. In practice, however, Globe Union rarely enforces the requirement, but the fact that it exists and could be enforced is enough to cost the company several points in our warranty scoring.
We have had reservations about the quality of Globe Union faucets in the past, but they are now largely gone. The company's main line faucets, Danze and Eurostream have improved considerably. Our recent experience with the products has been favorable. The product line contains a full range or faucets from economy to luxury, so it falls generally in the middle-high range of quality.
Faucets imported from Taiwan and China comparable to Eurostream include:
We are continuing to research the company. If you have experience with Eurostream faucets, good, bad or indifferent, we would like to hear about it, so please contact us or post a comment below.