Dyconn & Boann Faucets
Review & Rating
382 N. Lemon Avenue
Walnut, CA 91789
This Company In Brief
Aok Group, Inc. is a California corporation that imports Chinese-made products including faucets that it sells under the Dyconn and Boann brands. The company sells through the company showroom and its retail website, Luxor Outlet. It is also an active seller at hosting websites such as Amazon, Overstock, and Wayfair, and at auction sites such as eBay.
Aok Group, Inc. was formed in 2003 by John S. Chen. It imports Chinese-manufactured products including electronics that it sells under the Dyconn brand, and faucets and sanitary wares that are sold under the Dyconn and Boann brands. The company sells through the company showroom and its retail website, Luxor Outlet. It is also an active seller at hosting websites such as Amazon, Overstock, and Wayfair, and at auction sites such as eBay.
Aok's faucet manufacturers include:
Dyconn's faucet are manufactured by Wenzhou Haijun Sanitary Hardware Co., Ltd., a Chinese manufacturer of a large lineup of good to very good faucets, showers and other fittings that it sells under its own Haijun brand faucets in Europe and Asia. It also supplies faucets to Westover, Inc. that sells them in North America under theBoann's stainless steel faucets are made by Guangdong Yingao Kitchen Utensils Co., Ltd. a company better known for its Yingao brand stainless steel sinks, that it manufactures for Blanco , but it also manufactures stainless steel faucets, including some of the faucets sold in the U.S. by
Neither Dyconn nor Boann faucets are not expressly designed for Aok. They are out of each supplier's Nevertheless, the selections are well chosen. Boann faucets are very contemporary while Dyconn faucets complement just about every style preference and are well-distributed among contemporary, traditional and transitional designs.
But, while pleasant and stylish, there are no true styling adventures in these faucets. Chinese designs tend to be conservative. China's manufacturers generally profit from selling mass-market faucets at low prices, and to reach the widest possible number of buyers, tend to stay well within safe styling boundaries established by European and North American designers. A design that sells well in Europe or America will usually appear in Chinese faucets within 3 to 5 years. So, while Dyconn and Boann designs may appear fresh, they are actually several years old.
The standard finishes are bright chrome, brushed nickel and oil rubbed bronze, with some faucets available in antique copper. Not every faucet is available in all finishes. The available finishes depend largely on which manufacturer makes the faucet and the finishes it can provide. Faucets are usually part of larger collections that include showers and accessories for a well-coordinated look.
The ceramic cartridges used in the faucets are from Sedal S.L.U., a ceramics company chartered in Spain that does all of its actual manufacturing in China in two facilities: Sedal Technical Ceramics in Jiangmen and Sedal Kaiping. The Sedal cartridge is a favorite of Chinese manufacturers making faucets for the European and North American markets. We judge it to be a good cartridge that should give reliable service for many years. But, if it does break, it is widely available and easy to replace with ordinary household tools.
The Dyconn faucets we examined were of brass construction, but not every part was brass. Handles seem to uniformly zinc or the zinc-aluminum alloy, ZAMAK. The spray heads on some of the kitchen faucets we took apart for inspection were plastic. Plastic spray heads have, unfortunately, become normal, found on even upscale brands like . because they don't get hot like metal heads. Plastic, however, is not a suitable material for faucets, and plastic spray heads in particular seem to experience a lot of defects. We suggest you stay away from them, and give preference to faucet with spray heads out of metal.
Boann faucets are 304 stainless steel, the type of stainless most suited to faucets. On these faucets the sprays wands are also stainless steel. There was no zinc that we could find.
Some Aok faucets include Neoperl® aerators made in Switzerland. Faucet aerators used to be simple devices that merely infused a little air to soften the water stream so it would not splash out of the sink. Today, however, they are precision products used to limit water volume to the lower flows required by federal and state water conservation laws, and in faucets with pull-out sprays, to prevent back-flow that could contaminate household drinking water. It is important, therefore, that this little device, often smaller than a dime, be the best available. And, that, almost by definition, is the Swiss-engineered Neoperl® aerator.
The company's websites are basic, but designed well, functional and easy to navigate. The information about each faucet is adequate, but could be more adequate. We would like to see
We also noted that some of the links to installation instructions did not work. On the plus side, however, most faucets were well illustrated with multiple images including front and side views and details of features such as spray heads.• Ceramic cartridges identified by manufacturer,• The name of the organization that certified the faucet to North American standards, and the listing certificate file number, and• An exploded parts diagram for each faucet.
Customer service is, as far as we could test it, very good. Our testers were unable to do a full anonymous customer service test series because we're pretty sure that the company's agents ripped to the fact that they were being tested, which invalidated the results. The Better Business Bureau does not have a file on the company, which generally means the BBB has never received a complaint about the company — a nice record to have. Aok Group is not BBB accredited, however, and should apply for accreditation.
The company's faucet warranties are greatly sub-standard. Dyconn faucets in residential use carry a three-year warranty, and Boann faucets a five-year warranty. The North American standard is a lifetime limited warranty that expires only when the original purchaser no longer owns the faucet.
A three- or five-year guarantee on what is supposed to be a lifetime product does not show much company confidence in the durability or longevity of its faucets. These are better faucets than that, and deserve a stronger warranty. Similar faucets sold by for example, and made by the same manufacturer carry a lifetime mechanical warranty.
Faucets in the Dycon Signature Series are identified on the website as having a 10-year warranty1, but we could not find any mention of a ten-year warranty in Dyconn's on-line warranty documents. All links referred us to a three-year warranty.
A warranty can be a powerful marketing tool, something that companies like understand very well. The loyalty of Moen and Delta customers — which together own about 60% of the North American faucet market — is legendary, in no small part because of the excellent lifetime warranties and unsurpassed warranty service they offer. Aok's management is apparently unable to grasp its potential to boost sales. The company is myopically focused on lowering its warranty liabilities to the irreducible minimum — definitely the bean-counter's perspective — and ignoring altogether the use of warranties as sales tools.
Faucets imported from China and Taiwan comparable to Dyconn and Boann brands include:
Our take-away is that Dyconn and Boann faucets are of reasonable quality, using good components in critical spots. The company has chosen well-respected manufacturers. We see no reason why these faucets would not give reliable service for many years. While we would hesitate about their use in a busy kitchen or main bath, for a little used powder room, bar or prep station, they should serve well. The downsides are the use of plastic spray heads in some faucets, parts that seem especially prone to breaking, and its miserly warranty, which needs to be greatly improved.
We are continuing to research the company. If you have experience with Dyconn faucets, good, bad or indifferent, we would like to hear about it, so please contact us or post a comment below.
1. Specifications for the Barents & Wandel - Signature Series:
Model #: WM2H38-CHR, WM2H38-BN
• Solid Brass Construction and Polished Chrome Finish & Brushed Nickel
• Wall-Mounted Configuration and Single Lever Handle
• Sleek Contemporary/Modern Design
• Ceramic Disc Cartridge
• 10 Years limited Warranty.