Aok Group, Inc. Faucet Review and Rating Source • Brands Rating
Price • Origin
Business Model
Warranty Analysis
Imported

Kitchen and Bath Remodeling in Lincoln, Nebraska:  Aok Group, Inc. Faucet Review and Rating: China Flag
China




Updated: 00/00/00
Aok Group Inc.
Box 122
382 N. Lemon Avenue
Walnut, CA 91789
(855) 239-2666
(626) 855-1700

Showroom
375 South 6th Ave.
City of Industry, CA 91746
800-906-8626

Brands
Boann
Dyconn Faucets


$000-$000

Kitchen and Bath Remodeling in Lincoln, Nebraska:  Aok Group, Inc. Faucet Review and Rating: China Flag
China

Warranty Score: Warranty Stars
(Below North American Standard)
ComponentTerm
Cartridge3 or 5 Years1,2
Finishes3 or 5 Years1,2
Mechanical parts33 or 5 Years
Proof of purchaseRequired
TransferableNo

1. "Dyconn Faucet warrants its faucet products to be free from manufacturing defects in material and workmanship during the normal non-commercial use for a period of three (3) years from the initial purchase date by the original owner/end-user for personal household use."
2. Boann warrants its products to be free from manufacturing defects in material and workmanship during the normal non-commercial use for a period of five (5) years from the initial purchase date by the original owner/end-user for personal household use.
3. Body, spout, hoses, etc.
Aok Group, Inc. is a California corporation formed in 2003 by John S. Chen. It imports Chinese-made products including electronics that it sells under the Dyconn brand, and faucets and sanitary wares that are sold under the Dyconn Faucets and Boann brands. The company sells through the company showroom and its retail website, Luxor Outlet and is an active seller at hosting websites such as Amazon, Overstock, and Wayfair, and auction sites such as eBay.

Aok's faucet manufacturers include:
• Wenzhou Haijun Sanitary Hardware Co., Ltd., a Chinese manufacturer of a large lineup of good to very good faucets, showers and other fittings that sells its own Haijun brand faucets in Europe and Asia. It also supplies faucets to Westover, Inc. that sells them in North America under the
• Guangdong Yingao Kitchen Utensils Co., Ltd. a company better known for its Yingao brand stainless steel sinks, that it manufactures for Blanco , but it also manufactures stainless steel faucets, including some of the faucets sold by
Boann brand faucets made by Yingao are stainless steel, while Dyconn by Haijun faucets are brass with some zinc or zinc alloys used in handles and less critical parts. The faucets are not expressly designed for Aok. They are out of each supplier's . Nevertheless, the selections are well chosen. Boann faucets are very contemporary while Dyconn faucets complement just about every style preference, and are well-distributed among contemporary, traditional and transitional designs. But, while pleasant and stylish, there are no styling adventures in Aok faucets. Chinese designs tend to be conservative. China's manufacturers generally profit from selling mass-market faucets at low prices, and to reach the widest possible number of buyers, tend to stay well within safe styling boundaries.

The standard finishes are bright chrome, brushed nickel and oil rubbed bronze, with some faucets available in antique copper. Not every faucet is available in all finishes. The available finishes depend largely on which manufacturer makes the faucet and the finishes it can provide. Faucets are usually part of larger collections that include showers and accessories for a well-coordinated look.

The ceramic cartridges used in the faucets are from Sedal S.L.U., a ceramics company chartered in Spain that does all of its actual manufacturing in China in two facilities: Sedal Technical Ceramics in Jiangmen and Sedal Kaiping. The Sedal cartridge is a favorite of Chinese manufacturers making faucets for the European and North American markets. We judge it to be a good cartridge that should give reliable service for many years. But, if it does break, it is widely available and easy to replace with ordinary household tools.

The Aok faucets we examined were of brass construction, but not every part was brass. Handles seem to uniformly zinc or the zinc-aluminum alloy, ZAMAK. The spray heads on the kitchen faucets we took apart for inspection were plastic. Plastic spray heads have, unfortunately, become the standard, found on even upscale brands like . Plastic, however, is not a suitable material for faucets, and plastic spray heads in particular seem to experience a lot of defects. We suggest you stay away from them, and give preference to those few companies that still make their spray heads out of brass or stainless steel.

Some Aok faucets include Neoperl® aerators made in Switzerland. Faucet aerators used to be simple devices that merely infused a little air to soften the water stream so it would not splash out of the sink. Today, however, they are precision products used to limit water volume to the lower flows required by federal and state water conservation laws, and in faucets with pull-out sprays, to prevent back-flow that could contaminate household drinking water. It is important, therefore, that this little device, often smaller than a dime, be the best available. And, that, almost by definition, is the Swiss-engineered Neoperl® aerator.

The company's websites are basic, but designed well, functional and easy to navigate. The information about each faucet is adequate, but could be more adequate. We would like to see
• Ceramic cartridges identified by manufacturer,
• The name of the organization that certified the faucet to North American standards, and the listing certificate file number, and
• An exploded parts diagram for each faucet.
We also noted that some of the links to installation instructions did not work. On the plus side, however, most faucets were well illustrated with multiple images including front and side views and details of features such as spray heads.

Customer service is, as far as we could test it, very good. Our testers were unable to do a full anonymous customer service test series because we're pretty sure that the company's agents ripped to the fact that they were being tested, which invalidated the results. The Better Business Bureau does not have a file on the company, which generally means the BBB has never received a complaint about the company — a nice record to have. Aok Group is not BBB accredited, however, and should apply for accreditation.

The company's faucet warranties are sub-standard. Dyconn faucets in residential use carry a three-year warranty, and Boann faucets a five-year warranty. The North American standard is a lifetime limited warranty that expires only when the original purchaser no longer owns the faucet. A three- or five-year guarantee on what is supposed to be a lifetime product does not show much company confidence in the durability or longevity of its faucets. They are better faucets than that, and deserve a stronger warranty. Similar faucets sold by for example, and made by the same manufacturer carry a lifetime mechanical warranty. Faucets belonging to the Dycon Signature Series are identified on the Dyconn website as having a 10-year warranty1, but we could not find any mention of this warranty in Dyconn's on-line warranty document.


Imported faucets comparable to Dyconn and Boann brands include Our take-away after our initial examination of these faucets is that they offer a good value for the price. The construction quality is good to excellent, using very good components in critical spots. The company has chosen well-respected manufacturers. We see no reason why these faucets would not give reliable service for many years. The only downsides are the use of plastic spray heads, parts that seem especially prone to breaking, and its skimpy warranty, which needs to be greatly improved.

We are continuing to research the company. If you have experience with Dyconn or Boann faucets, good, bad or indifferent, we would like to hear about it, so please contact us or post a comment below.


1. Specifications for the Barents & Wandel - Signature Series:
Model #: WM2H38-CHR, WM2H38-BN

• Solid Brass Construction and Polished Chrome Finish & Brushed Nickel
• Wall-Mounted Configuration and Single Lever Handle
• Sleek Contemporary/Modern Design
• Ceramic Disc Cartridge
10 Years limited Warranty.