Design House Faucet Review and Rating Source • Brands Rating
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Imported

Kitchen and Bath Remodeling in Lincoln, Nebraska:  Design House Faucet Review and Rating: China Flag
China



Updated: 10/07/15

The End of the Asia Marketeer?

DHI Distribution is an Asia Marketeer — an importer of fair to good quality, relatively inexpensive faucets from various Asian manufacturers that it sells retail in North America, primarily through internet outlets, under its own brand name.

There are a great many Asia Marketeers in the U.S. today — over two dozen, up from three in 1999. About half of all the faucet companies selling in North America are Asia Marketeers, yet they account for only 6-8% of faucet sales.

The market segment is already very crowded and will likely get more crowded in the future as as new Marketeers enter the market, and as large Chinese factories introduce their own retail brands into North America. Asia Marketeers can also expect rapidly growing direct competition from Chinese-based internet retailers selling their own brands of Asian made faucets directly to North American consumers through Asian-based English language retail sites on the internet.

We think the model is already starting to show signs of unraveling, and the problems for Asia Marketeers will only increase over the next decade. There is a good likelihood that many of the Asia Marketeers like DHI will fail.

Why is that important to you as a faucet owner? Simple. If you buy an Design House faucet and DHI then goes under, your faucet is orphaned. There is no more warranty support and no parts supply for your faucet, so if it breaks, you are completely on your own.

To read more, go to
Problems with the Marketeer Model.
DHI Corp.
5205 West Donges Bay Rd.
Mequon, WI 53092
800-558-8700

Brands
Design House

$35-$260

Kitchen and Bath Remodeling in Lincoln, Nebraska:  Design House Faucet Review and Rating: China Flag
China

Warranty Score: Warranty Stars
(Below North American Standard)
Component Term
CartridgeLifetime1
FinishesLifetime
Mechanical2Lifetime
Proof of PurchaseRequired
TransferableNo

1. "The owner of the product claiming under this warranty must be the original owner of the product and must occupy the residential premises upon which the product was originally installed....[The]customer shall be responsible for all costs incurred in the removal, reinstallation and shipment of the product for repair."
2. Body, spout, hoses, etc.
DHI Corporation is a Wisconsin enterprise that imports Chinese-made products that are branded and sold under the Design House name. DHI sells through a variety of discount retailers including Wayfair, Amazon and Walmart. It does not appear to sell at retail through its web site.

Its specialty is selling coordinated products in suites to builders and decorators that include faucets, showers, lighting, ceiling fans, door knobs, cabinet hardware, and bath accessories such as towel bars and toilet paper holders, all in what the company guarantees will be the same finish. It offers about two dozen pre-assembled collections. The advantage to its customers is the time and effort saved by not having to coordinate a bathroom. The company "coordinates finish and style across all major product categories, removing the mystery from product selection." But, for those who like to select their own products, The web site provides a "Build Your Own" feature that allows customers quickly to select coordinating products to be included in a custom package. For those in a hurry, the company maintains a limited number of "project packs", assembled and ready to ship on short notice.

Collections range from traditional to modern. The standard finishes available on Design House faucets are satin nickel and oil rubbed bronze, neither of which is guaranteed against flaking, peeling or discoloration. Polished chrome is available on just a few faucets.

Most, but not all faucets include a generic Chinese ceramic cartridge. Some faucets, particularly those at the lower end of the product's price range include non-ceramic "washerless" cartridges. The ceramic cartridges in the Design House faucets are Chinese, but not marked with a manufacturer's stamp. China has some excellent ceramic cartridge manufacturers that have gained an international reputation for quality products. Most of these proudly place a maker's mark on their cartridges. The fact that these cartridges have no mark suggests that they are not from one of these well-regarded manufacturers.

The company's web site was undergoing updating when we researched the company, and some of its features were not yet available. We had some trouble with navigation, but chalk that up to a temporary issue. Each faucet entry included a downloadable spec sheet that contained a dimensioned measured drawing, the list of standards to which the faucet complies, whether the faucet is ADA compliant and the finishes in which it is available. A separate Installation Instruction is well illustrated, very easy to follow, and contains an exploded drawing showing all of the parts of the faucet and a spare parts list.

Manufacturers of Design House faucets include:

• Delmei Sanitary Ware Co., Ltd., an manufacturer in China. Delmei was at one time a manufacturer of some of the brand faucets for RONA in Canada, but that relationship appears to have ended.

• Guangdong Meijie Faucet Co., Ltd., also a Chinese manufacturer that specializes in faucets destined for the North American market. It also manufactures for

• Tarng Haur Faucet Enterprises Co., Ltd., which appears to manufacture the majority of Design House faucets. Tarng is another company headquartered in Taiwan but manufacturing through a subsidiary in Shenzen, China. Tarng makes some private label It markets its own brand of faucets under the Theco Sanitary & Faucet brand, primarily in Asia.

Tarng's metal lever handles are zinc or ZAMAK rather than brass, and are connected to plastic cartridge stems that control the faucet flow. Better faucet cartridges have more durable metal stems. Some of Design Works' single handle mixer faucets us a washerless cartridge rather than the more modern and more robust ceramic disk cartridge. To review the difference between ceramic disk and washerless faucets, you should re-read Faucet Valves & Cartridges. Just keep in mind that a "washerless" valve or cartridge is not necessarily a ceramic disk cartridge, so be mindful of the difference.

The faucets are, as far as we can tell, straight out of each manufacturer's , and are neither designed nor manufactured expressly for DHI. In fact, many of the faucets sold by DHI are also sold by other vendors in the U.S. Chinese faucet designs tend to conservative designs targeting mass market customers. A faucet design that proves popular in the European or North American markets will ultimately be copied by Chinese factories. The lag time is normally three to five years behind the Western designs. Design House prices are somewhat lower than the average price charged by other importers of Chinese- and Taiwanese-made faucets (See list below).

DHI offers a lifetime warranty against defects in its faucets, which is standard for the industry, but requires customers to pay all costs of shipping a defective faucet back to the company, which is not. That's chincy to the nth degree.

If you like the faucets, but are concerned about the warranty, you might look at Menards faucets. Many of Menards store brand faucet are manufactured by the same factories that make Design House faucets and the look and quality is very similar.

We have to be a little concerned about the viability of this company over the long term.

DHI Distribution is an Asia-Marketeer — an importer of Chinese-designed and -manufactured faucets which it sells under the Design House nameplate. Other Asia-marketeers such as to name just a few among many, all follow roughly the same business model.

The cost of starting a business to import Chinese faucets and other sanitary wares is relatively low. No substantial investment in factories or machinery is needed. All that is required is a warehouse and a good marketing plan. The established Asia-Marketeers and vigorous newcomers such as are in hot pursuit of Design House's market share, adding to the competitive pressure in a relatively small market segment.

One of the original China importers, FSA Imports, seller of the defunct faucet brand, has already folded, and over the next few years we expect more Asia importers to go under as competition increases substantially.

Some of this new competition could very well come from the Chinese factories themselves. was the first of the large Chinese manufacturers to penetrate the retail market in North America in a big way with its brand of good to excellent quality faucets, and is the road map for how to do it. It won't be the last. already a major player in the U.S. plumbing fittings market, seems poised to expand into decorative fixtures in the next few years, and a manufacturer located in Jiangsu, China, has opened a customer support center in the U.S. and started selling its well-regarded mid-priced faucets in the U.S. and Canada through the Home Depot and internet venues such as Amazon.

We also expect the rapid spread of China-based retailers on the Internet. So far, the Chinese have been largely content just to provide products to North American-based retailers who understand how to market to consumers in the U.S. and Canada. But, Chinese e-tailers already serve the world's largest and most competitive e-commerce market, and are looking to expand into Europe and North America where the competition is less fierce and the profit margins considerably greater.

LightInTheBox Holdings started out selling discounted wedding gowns in 2008, and is still heavily skewed toward women's wear, but has steadily broadened its offerings to include items such as faucets and bath wares at very favorable prices. FaucetSuperDeal.com already sells a variety of Chinese-manufactured faucets internationally at some very low prices. Both of these China-based e-tailers are just getting started, and have a lot to learn about selling faucets in North America. For example, neither offers a warranty of any kind other than a promise to replace the faucet if defective on delivery, and none of the faucets offered is certified to comply with the legal standards required for the U.S./Canadian market. But, they will get better, and if they can hold their prices, they may make a lot of of trouble for U.S.- and Canadian-based Asia-Marketeers.

This is of concern to you as a faucet buyer for this reason: A faucet seller that is out of business is no longer a source of warranty support or replacement parts. Your faucet is, in effect, orphaned. Just ask owners of faucets if that can be a problem.

On the plus side, DHI is meticulous about complying with faucet regulations designed to ensure reliability, safety and water conservation. All of its faucets have undergone the required testing and are certified safe, reliable and lead free.


Imported Chinese and Taiwanese faucets comparable to Design House products include We are continuing to research the company. If you have experience with Design House faucets, good, bad or indifferent, we would like to hear about it, so please contact us or post a comment below.