Review & Rating
27688 Industrial Blvd
Hayward, CA 94545
Footnotes:1. "DawnŽ Kitchen & Bath Products, Inc warrants its products to be free from manufacturing defects in material and workmanship during normal residential use for as long as the original consumer purchaser owns his or her home."To view the actual Dawn warranty, click here.
This Company In Brief
When we started researching Dawn faucets, we were expecting the usual run-of-the-mill importer of Chinese-made faucets with average productsts, a weak warranty, spotty customer service, and faucets that were not certified safe and reliable to North American standards. So, we were pleasantly surprised to find a solid, reputable company selling good quality fully tested and certified faucets made by a company with a well-established reputation for precision manufactring, backed by a strong warranty and more than adequate customer service.
Dawn Kitchen & Bath Products, Inc. was founded in San Francisco in 2003 by Herman He Xin Kuang, its current president.
The company owns the Dawn trademark in the U.S. and imports sinks, sink accessories, vanities and faucets from China that it sells under the Dawn brand. Its primary business is selling sinks. Faucets are more or less a sideline. Nevertheless, it sells some good faucets, worth consideration by anyone looking for a reliable, low-cost faucet that should give years of trouble-free service. These faucets are the quality equal of many faucet brands that sell for twice the price. Definitely a good value.
Dawn faucets are manufactured by CAE Sanitary Fittings Industrial Co. Ltd., a Chinese company that manufactures and sells its own CAE brand worldwide. CAE also manufactures faucets for other faucet companies including as well as Dawn. CAE's contemporary faucets are designed by Itamar Harari of Slide Design, a noted European architect and product designer. The company is also well known for casting its faucets from DZR brass, an alloy that resists a chemical degradation process called dezincification. (See sidebar)
The faucets it sells are not expressly designed for Dawn or made from Dawn's proprietary designs. They are out of its CAE's . The selections are well chosen to complement just about every style preference, with a slight skew toward contemporary designs. But, while pleasant and stylish, there are no design adventures in these faucets.
These are Chinese designs and Chinese designers, while getting better, still tend to be conservative. China's
manufacturers generally profit from selling mass-market faucets at low prices, and to reach the widest possible number of buyers, tend to stay well within safe styling boundaries. Nonetheless, except for the au courant design glitterati who just have to have the latest design, Dawn probably has at least one or two faucets that should appeal to any taste and fit any decor.
The Dawn faucets we examined were found to be good-quality brass faucets with robust cartridge valves from Kerox Kft, a Hungarian manufacturer of very good to excellent cartridges. Other faucet brands known to use this cartridge include
While Dawn's faucets are heavy brass where it counts, not every component is brass.
Handles seem to be mostly zinc or the zinc-aluminum alloy, ZAMAK. This is fairly common practice since handles do not need the strength of brass.
The spray heads on the kitchen faucets we took apart for inspection were plastic. We did not check every Dawn faucet for plastic spray heads, but according to Dawn's customer service, all of its spray heads are plastic.
Plastic spray heads have, unfortunately, become more-or-less the norm, found on even upscale brands like because plastic does not transmit heat like metal, and therefore do not get too hot to handle. However, plastic is not a suitable material for faucets, and plastic spray heads in particular seem to experience a lot of defects. We suggest you avoid them, and look for spray heads made out of brass or stainless steel.
The company's website is basic, but functional and simple to navigate. The information about each faucet is adequate with installation instructions and specification sheets provided for most faucets (often not more than dimensioned drawings, however). But, the information provided about each faucet could be more comprehensive. We would like to see:
Ceramic cartridges identified by manufacturer,The name of the organization that certified the faucet to North American standards, and the listing certificate file number, andAn exploded parts diagram for each faucet.
Dawn equips its faucets with very good cartridges, and we are surprised that the company does not brag about them on its website — at least a little,. The same holds true for its certifications. A great many faucets imported from China are not fully certified, so having gone to the trouble and expense of full certification is noteworthy and is, perhaps, worth a mention.
The faucets are illustrated with just one image, making it harder to discern detail and visualize the faucet from all angles. A 360° view such as is provided by would be useful for more complete visualization, or, at minimum, multiple front, side and oblique views that can be enlarged to show detail.
Dawn faucets are supported with a lifetime warranty to the original buyer. If the faucet proves defective Dawn will provide the parts to fix it or, if parts are not available, provide a replacement faucet. If a replacement faucet is not available, it will make an "appropriate adjustment". (To view the actual Dawn warranty, click here.)
In our tests, after-sale customer service was more than adequate. Service agents know their product and are willing to bend over backward to be helpful. The Better Business Bureau does not have a file on the company, which generally means the BBB has never received a complaint about the company — a nice record to have after more than a decade of being in business. Dawn is not BBB accredited, however, and should apply for accreditation.
Faucets imported from China and Taiwan comparable to Dawn include:
We judge Dawn faucets to be a good value for the price and a faucet line worth consideration if you are in the market for a reliable, low cost faucet. Faucets made by CAE are generally robust enough withstand even heavy use in a busy kitchen or bath.
We are continuing to research the company. If you have experience with Dawn faucets, good, bad or indifferent, we would like to hear about it, so please contact us or post a comment below.