Dawn Faucet Review and Rating Source • Brands Rating
Price • Origin
Business Model
Warranty Analysis
Imported

Kitchen and Bath Remodeling in Lincoln, Nebraska:  Dawn Faucet Review and Rating: China Flag
China




Updated: 11/30/2016
Dawn Kitchen & Bath Products, Inc.
27688 Industrial Blvd
Hayward, CA 94545
(877) 329-6872
(510) 723-0088

Brands
Dawn


$95-$350

Kitchen and Bath Remodeling in Lincoln, Nebraska:  Dawn Faucet Review and Rating: China Flag
China

Warranty Score: Warranty Stars
(Meets North American Standard)
ComponentTerm
CartridgeLifetime1
FinishesLifetime
Mechanical parts2Lifetime
Proof of purchaseRequired
TransferableNo

1. "Dawn® Kitchen & Bath Products, Inc warrants its products to be free from manufacturing defects in material and workmanship during normal residential use for as long as the original consumer purchaser owns his or her home."
2. Body, spout, hoses, etc.


This Company In Brief
Dawn faucets are made by a reputable manufacturer, are of overall good quality, include an excellent ceramic cartridge, and are fully certified to North American reliability and lead-free standards. They are well-supported with a lifetime warranty and capable customer service. We judge them a good value for the price and a faucet line worth consideration if you are in the market for a reliable, low cost faucet.



Dawn Kitchen & Bath Products, Inc. was founded in San Francisco in 2003 by Herman He Xin Kuang, its current president.

The company owns the Dawn trademark in the U.S. and imports sinks, sink accessories, vanities and faucets from China that it sells under the Dawn brand. Its primary business is selling sinks. Faucets are more or less a sideline. Nevertheless, it sells some good faucets, worth consideration by anyone looking for a reliable, low-cost faucet.

Dawn faucets are manufactured by Cae Sanitary Fittings Industrial Co. Ltd., a Chinese company that manufactures and sells its own CAE brand worldwide. Cae also manufactures faucets for other faucet companies including as well as Dawn. Cae's contemporary faucets are designed by Itamar Harari of Slide Design, a noted European architect and product designer. The company is also well known for casting its faucets from DZR brass, an alloy that resists a chemical degradation process called dezincification. (See sidebar)

The faucets it sells are not expressly designed for Dawn. They are out of its CAE's . Nevertheless, the selections are well chosen to complement just about every style preference, but are slightly skewed toward contemporary designs. However, while pleasant and stylish, there are no styling adventures in Dawn faucets. These are Chinese designs and Chinese designers tend to be conservative. China's manufacturers generally profit from selling mass-market faucets at low prices, and to reach the widest possible number of buyers, tend to stay well within safe styling boundaries. Nonetheless, except for the au courant design glitterati who just have to have the latest design, Dawn probably has at least one or two faucets that should appeal to any taste and fit any decor.

The standard finishes are bright chrome, brushed nickel and oil rubbed bronze. Not every faucet is available in all finishes. Faucets are usually part of larger collections that include showers and accessories for a well-coordinated look.

The Dawn faucets we examined were found to be good-quality brass faucets with robust cartridge valves from Kerox Kft, a Hungarian manufacturer of very good to excellent cartridges. Other faucet brands known to use this cartridge include

While Dawn's faucets are heavy brass where it counts, not every component is actually brass.

Handles seem to be mostly zinc or the zinc-aluminum alloy, ZAMAK. This is fairly common practice since handles do not need the strength of brass.

The spray heads on the kitchen faucets we took apart for inspection were plastic. Plastic spray heads have, unfortunately, become more-or-less the norm, found on even upscale brands like because plastic does not transmit heat like metal, and therefore do not get too hot to handle. However, plastic is not a suitable material for faucets, and plastic spray heads in particular seem to experience a lot of defects. We suggest you avoid them, and look for spray heads made out of brass or stainless steel.

The company's website is basic, but functional and simple to navigate. The information about each faucet is adequate with installation instructions and specification sheets provided for most faucets (often not more than dimensioned drawings, however). But, the information provided about each faucet could be more comprehensive. We would like to see
• Ceramic cartridges identified by manufacturer,
• The name of the organization that certified the faucet to North American standards, and the listing certificate file number, and
• An exploded parts diagram for each faucet.
Dawn equips its faucets with very good cartridges, and we are surprised that the company does not brag about them, at least a little, on its website. The same holds true for its certifications. A great many faucets imported from China are not fully certified, so having gone to the trouble and expense of full certification is noteworthy and is, perhaps, worth a mention.

The faucets are illustrated with just one image, making it harder to discern detail and visualize the faucet from all angles. A 360° view such as is provided by would be useful for more complete visualization, or, at minimum, multiple front, side and oblique views that can be enlarged to show detail.

Dawn faucets are supported with a lifetime warranty. If the faucet proves defective Dawn will provide the parts to fix it or, if parts are not available, provide a replacement faucet. If a replacement faucet is not available, it will make an "appropriate adjustment". (To view the actual Dawn warranty, click here.)

In our tests, after-sale customer service was more than adequate. Service agents know their product and are willing to bend over backward to be helpful. The Better Business Bureau does not have a file on the company, which generally means the BBB has never received a complaint about the company — a nice record to have after more than a decade of being in business. Dawn is not BBB accredited, however, and should apply for accreditation.


Imported Asian faucets comparable to Dawn include
We are continuing to research the company. If you have experience with Dawn faucets, good, bad or indifferent, we would like to hear about it, so please contact us or post a comment below.