Review & Rating
A Division of
Gerber Plumbing Fixtures, LLC
2500 Internationale Pkwy.
Woodbridge, IL 60517
USA: (888) 328-2383
CAN: (800) 487-8372
Globe Union Industrial Corp
22, Chien-Kuo Rd.
Taichung Export Processing Zone
Footnotes:1. "As long as the original purchaser owns the faucet." If the owner moves and takes the faucet to the new house, the warranty still applies.2. "All claims must be made in writing, accompanied by the defective part along with the original proof of purchase, and delivered [as your expense] to Danze Faucet Company, Attn: Claim Department, 2500 International Parkway, Woodbidge, IL 60517."
Read/print the 2017 Best Faucet Value Report.
This Company In Brief
Danze is a name under which Globe Union Industrial has grown a major brand identity in the U.S. Its faucets are made in mainland Chinese factories by its subsidiary Shenzhen Globe Union Industrial Corp., Ltd.
As a whole, the Danze line seems to be well made. The quality is very good for the price. Many of the faucets are very stylish, and while Globe Union in the past mostly copied existing European and American designs, the company has recently begun introducing its own styles and they are good, some are even excellent (see image above).
Introduced to the U.S. in 2000, Danze is a name under which Globe Union Industrial Corporation has grown a major brand identity in the U.S. It is the most actively promoted of the many faucet, fixture and accessory brands owned by the gigantic Asian company controlled by the Ou-yang Ming family of Taichung, Taiwan.
Globe Union, founded in 1985, is the dominant faucet manufacturer in Asia under its GOBO brand. Its faucets are made in mainland Chinese factories by its subsidiary Shenzhen Globe Union Industrial Corp. (with a small bow to Canada for some automatic faucets).
Globe Union acquired Gerber Plumbing Fixtures in 2003, keeping the well-regarded Gerber brand name and Gerber's extensive North American distribution network. Gerber now has manufacturing facilities in Laredo, Texas; Shenzhen, China; and Weifang, China and distribution centers in Bridgeton, N.J.; Woodridge, Illinois; City of Industry, California; Montreal, Canada; and Weifang, China. Gerber sells Globe Union faucets under the Gerber name.
In 2015 Globe Union began a process of consolidating its various North American brands. The Danze brand was moved under the Gerber Plumbing umbrella and is not generally referred to as "Danze® by Gerber" in its website and in Globe Union literature. Whether Globe Union will continue to promote both brands is anyone's guess, but probably it will. Gerber and Danze are aimed at two different markets. Gerber is a plumber favorite and has been for a number of years while Danze is targeted squarely at homeowners.
Globe Union is a full line manufacturer. Like the Masco line of faucets, Globe Union's products range widely in quality, an effect of making products at every price point. In the Globe Union lineup, Danze is positioned as the mid-priced faucet line, roughly equivalent to Delta.
As a whole, the Danze line is well made. The quality is very good for the price. Many of the faucets are very stylish, and while Globe Union in the past mostly copied existing European and American designs, the company has recently begun introducing its own styles and they are good, some are even excellent.
Danze has been a marketing success, having grown to impressive proportions in a dozen years with hundreds of brick and mortar retailers and a strong internet presence. It has been so successful, in fact, that Globe Union appears to have made the decision to throw all of its marketing muscle behind Danze and phase out other, less promising brands. Many Globe Union brands, available just five years ago, seem to have been withdrawn from the market. We can no longer find Ameristream faucets anywhere, although its showers are still available. Brands such as faucets are now available only in Canada.
Other Globe Union faucet brands have been merged into the Danze/Gerber lines. The former Fusion Hardware Group, Inc. was disbanded by Globe Union in 2012 after selling its Door Hardware division to Schlage Locks along with the right to the Fusion brand name in 2010. The Fusion faucet collections, including Bella Villa, Colonial Crest, River Rock, Sonoma, South Beach, St. Charles, Samui, Lilly, and Bordeaux, have been taken over by Danze as of 2012. These are being phased out as existing supplies are exhausted.
Globe Union seems to have conquered the parts and warranty issues that formerly plagued the company's products. Parts, warranty support, and installation help are available from online sources and at 1-888-328-2383. Other than for general questions, you will need your brand name and model number to get any assistance
In our customer service tests, Danze scored above the 3.5 out of 5 that we consider satisfactory. The Better Business Bureau scores Danze as A+ for its response to customer issues. Danze, Inc., is, however, not a BBB accredited business, and should consider applying for accreditation.
The Danze warranty, which requires a defective faucet be removed and sent to Danze for evaluation before Danze will take any corrective action, is below par. This sort of requirement may be fine for coffee makers or toasters, products that do not require de-installation and re-installation, but for a faucet, it is not at all reasonable. Danze, which does a lot of things right, really screwed the pooch with this idiot requirement. In practice, Danze rarely enforces the requirement, but the fact that it exists and could be enforced is enough to cost the company several points in our warranty scoring.
Imported faucets comparable to Danze include
American made faucets of similar quality include
We have had reservations about the quality of Danze faucets in the past, but they are now gone. In the past we saw the occasional defect that suggested spotty quality control at the Chinese factories that make Danze, but we have not seen any lately. Our recent experience with the Danze line has been favorable. In 2014 our selection panel of industry professionals and consumers voted Danze the best faucet value in an Asian-made faucet, and selected the company again in 2015. The product line contains a full range or faucets from economy to luxury, so it falls generally in the middle-high range of quality.
We are continuing to research the company. If you have experience with Danze faucets, good, bad or indifferent, we would like to hear about it, so please contact us or post a comment below.
For more information about Globe Union Industrial, see