Brizo Review & Rating Updated: 05/21/2023 Our panel of consumers and industry professionals has recognized Brizo faucets as a Best Value in luxury faucets made or assembled in Asia. Read the Best Faucet Value Report for more information.
Delta Faucet Company,
55 E. 111th Street
P.O. Box 40980
Indianapolis, IN 46280
(317) 848-1812
brizosupport@brizo.com
Canada
Masco Canada Limited
350 S. Edgeware Rd.
St. Thomas, ON N5P 4L1
(877) 345-2749
customerservice@mascocanada.com
Law Requirements
Warranty Footnotes:
1. "[W]arranted to the original consumer purchaser to be free from defects in material and workmanship for as long as the original consumer purchaser owns the home in which the faucet was first installed."Learn more about reading and interpreting faucet warranties.
This Company In Brief
Brizo is Delta Faucet's line of premium faucets – the top end of the Peerless-Delta-Brizo lineup – intended to compete with the European designer brands, Kohler's high-style line, and American Standard's premium
Brizo combines Delta's solid faucet technologies and world-class customer support with award-winning design.
Until recently, Brizo assembled most of its faucets in the U.S. No longer. Brizo has shifted its manufacturing to China. Today, Brizo produces just over one-third of its faucets in the U.S.
With nearly indestructible PVD finishes and Delta's Diamond Seal Technology® ceramic disc cartridges, these are true lifetime faucets supported by Delta's comprehensive lifetime warranty on every part and component (except electronics).
If there is an 800-lb. gorilla in North America's world of kitchens and baths, it is Masco Corporation – one of the world's largest faucet companies.[1]
Masco's Faucets
Masco sells eight brands of faucets from economy to luxury through its various subsidiaries.
all products of the Delta Faucet Company, are really the low, middle, and high ends of the same Delta faucet line.
Brasstech, Inc. makes the faucets for another Masco company, at the middle/high end of American faucets.
Brasstech also makes faucets for the upscale retailer. An increasing number of Brasstech products, however, are being made in Mexico by Brasstech De Mexico S.a De C.v.
owned by Masco Canada, is a manufacturer of budget faucets for the Canadian market.
Masco's most recent acquisition, is the only Masco company that does not assemble faucets in North America. It imports Chinese-made faucets.
the upscale faucet manufacturer in Germany, is the last player in Masco's rollcall of famous faucets, also at the high end of the Masco lineup.
Masco also owns Bristan Group, Ltd. in the UK, but none of these faucets are sold in North America.
In addition to Delta, it owns in Germany, and Bristan Group, Ltd. in the U.K.
Although one of three major players in the North American faucet market – are the others – Delta Faucets is just a minor part of Masco's overall business.
Masco is also a major presence in
- Cabinets (Kraftmaid, Merillat, Mills Pride, Quality Cabinets, Moores Furniture (UK));
- Paints and coatings (Behr, Kilz, Hammerite);
- Bathtubs and showers (Aqua Glass, Hüppe, Mirolin, Watkins Spas);
- Water, gas, and steam fittings (Brasstech, BrassCraft, Master Plumber, and Plumbshop);
- Replacement windows (Milgard, Masco Window (UK));
- Decorative hardware (Franklin Brass, Liberty Hardware)
- Lighting (Kichler)
- PVD coating technologies (Vapor Tech); and
- Staplers (Arrow).
The Company
Alex Manoogian, an Armenian who fled Turkey at age 19 to escape the Armenian Genocide, established the company as Masco[2] Screw Products in 1929 with two partners: Harry Adjemian and Charles Saunders to manufacture automotive parts.
Delta Faucet Company was created by Manoogian in 1954 as a separate enterprise to manufacture faucets. It was added to Masco in 1958.
The Brizo brand was created in 2004 to distinguish Delta's higher-end designer faucets.
Delta sells very good faucets. It has been tied with as the most popular faucet in the U.S., for nearly three decades. But, at the time Delta did not own a true designer brand and evidently felt that it was time to give some competition in the premium faucet category.
In the intervening years Brizo has become a major presence in the world of premium faucets in the U.S. and Canada.
Brizo Faucet Design
The Brizo collections are about as designer as it gets, combining Delta's mechanical reliability with designs that, according to Brizo, "don't just complete rooms, they inspire spaces."
The designs include the stark, minimalist, industrial forms characteristic of European and many Asian faucets but also the graduated curves and softer lines more typical of American and Canadian faucet design.
The collections include traditional and transitional styles as well as contemporary designs.
Whether you are restoring a Victorian bath or creating a new contemporary kitchen, Brizo almost certainly has a faucet that complements your décor.
Judd Lord, Director of Industrial Design for Delta Faucet, leads the company's in-house staff of designers and engineers[3] – the cap on a career that spans years of product design experience.
Brizo faucet designs have won numerous prizes in juried international design competitions, including, among others:
- The Good Design Award, the oldest and most prestigious of the juried design awards, presented by the Chicago Athenaeum.
- The Award for Design Excellence (ADEX) sponsored by the Design Journal,
- The International Design Excellence Award (IDEA), and
- The Catalyst Award from the Industrial Designer Society of America.
To supplement the design vision of its in-house staff, Brizo employs outside designers, the most notable of which is design-phenom, Jason Wu, who has been associated with Brizo since 2006.
Jason Wu's earlier Loki collection of bath faucets and accessories has won numerous international design awards. It has, however, been discontinued.
His latest effort, Jason Wu for Brizo™, unveiled in 2010, is essentially the Odin bath and kitchen collections in special finishes – not a particularly innovative design inspiration.
Construction and Materials
Brass is the traditional material for faucets for two reasons:
- Brass is strong but easy to work with. It casts, forges, and machines with relative ease.
- Brass is naturally anti-microbial. The copper in brass kills bacteria, retarding the build-up of potentially hazardous microbes inside a faucet.
But, brass has one serious drawback. It may contain lead.
Small amounts (1.5-3.5%) of lead are added to common brass to make it more malleable, less brittle, and easier to forge and machine.
Brass containing lead, however, is a problem in drinking water faucets.
Water passing through brass channels can pick up small amounts of lead and lead, even in small amounts, is a known health hazard, especially to children.
According to the U. S. Environmental Protection Agency (EPA), lead causes brain damage, slowed development, and speech and hearing problems.
Brass in faucets must now be essentially lead-free and the current North American lead-free faucet standards are the strictest in the world – so strict that lead in faucet brass has effectively been banned.
It has been replaced by substitute materials, the most common being bismuth.
Bismuth is next to lead on the periodic table, but unlike lead, it is harmless. Also unlike lead, which is plentiful, bismuth is a rare element, rarer than silver, and priced accordingly. Its use in no-lead brass has been a major contributor to the dramatic rise in the price of sink faucets over the past 20 years.
The cost of lead-free brass has forced faucet companies to search for ways to minimize its use.
Brizo's solution, like that of most other faucet companies, is to use lead-free brass only where it can touch water, essentially the body and spout. Otherwise, some other metal is used, the most common of which is [4], a zinc/aluminum alloy.
Zinc is not as strong as brass and does not resist water pressure as well as brass. But, its use in non-pressurized parts of a brass faucet such as handles, base and wall plates, and does no harm and may save consumers a few dollars.
Plastic is the other commonly used substitute material. It may be safely used in incidental parts like base plates and has been largely trouble-free in aerators and as casings for ceramic cartridges but, otherwise, its use is suspect especially if under water pressure.
Among the most suspect of those uses is in the spray heads of kitchen faucets. Plastic spray heads (called "wands" in the faucet industry) have become the standard for many manufacturers, including some that sell upscale faucets such as Brizo as well as
These manufacturers give three reasons for their use of plastic:
- Plastic does not get uncomfortably hot in use like metal wands;
- Plastic is not as heavy and is more comfortable to hold for long periods of time; and
- Plastic is a lot cheaper than brass or stainless steel – even cheaper than zinc.
However, plastic wands also fail much more often than metal wands. And although engineers have made significant improvements to their reliability over the past decade, the problems with the material have not been entirely resolved.
Brizo uses a technology it calls MagneDock® to hold its spray wands in place when not in use. According to Brizo,
"The durable magnets are made to last forever, while their polarity keeps the spray wand perfectly aligned, for a clean, seamless look that maintains the faucet's distinctive form."
For MagneDock to work, however, the wands must be very light which means they must be made of plastic. So, all of Brizo's kitchen sprays are plastic.
Better wands are made of metal, insulated against excessive heat transmittal. For kitchen faucets equipped with metal sprays, see both of which provide wands that lock in place perfectly well.
The Sure Cure for Too-Hot Spray Wands: The simple cure for spray wands that get too hot is to reduce the temperature of the water. Dishes do not need to be rinsed in scalding hot water.
Where are Brizo Faucets Made?
Some Brizo faucets are still assembled and finished at Delta's highly automated assembly plant in Jackson, Tennessee. Most, however, are manufactured in China at Delta's factory in Panyu, or by outside manufacturers under contract to Masco.
The shift in manufacturing from the U.S. to China has been gradual over two decades. As Brizo adds new collections, they are contracted to outside companies for manufacturing.
Today, only Brizo's older collections such as Vessi, and Artesso are still made in the U.S.A. – no more than one-third of the faucets currently sold by Brizo in North American.
To find out where Brizo faucets are made, we set our researchers to tracking down the source of every Brizo faucet currently offered for sale in the U.S. or Canada. The results, organized by collection and model number, may be seen in our County of Origin table elsewhere on this page.
As older collections are retired, American-made faucets will become an even smaller percentage of the faucets sold by the company.
Masco's known Chinese faucet suppliers are the following. All of these companies are manufacturers.
- It appears to be Brizo's main faucet and faucet part supplier. We tracked a number of shipments from Lota to Delta since 2018 containing over 10,000 faucets each. Even by Delta standards, that's a lot of faucets.
- Lota manufactures some of the store brand
- The company also makes some of the faucets sold by
- It maintains a subsidiary in the U.S. to handle its extensive North American business interests, including providing post-sale warranty support for some of its North Americann customers.
- Seagull Kitchen and Bath Products Co., Ltd., founded in 1958 has eleven factories in China and two more in Vietnam.
- It makes bath and kitchen faucets and shower systems that it sells under its own brand in Asia.
- It also designs and manufactures faucets for other companies as an manufacturer
- These include
- PPI Industry Co., Ltd. also trading as Xiamen Zhongyu Hardware Industry Co., Ltd. is a Chinese manufacturer of faucets and showers. It manufactures its own PPI line of faucets sold in Asia and the Middle East.
- It is also an company, custom manufacturing for other companies such as
- Runner Group, founded in Taiwan in 1976 as Runner Technology Co, the company relocated to China in 1989 once that county began allowing foreign investment.
- The Group owns multiple subsidiaries in Asia that manufacture kitchen and bathroom fixtures and fittings, water and air purification equipment, and health care systems.
- Masco imports faucets from two Runner subsidiaries: Runner Industry (Thailand) Co., Ltd. and (Xiamen) Runner Industrial Corp., Ltd. of China.
- The company manufactures faucets or faucet components for several North American faucet companies, including
Collection | Basic Model | Origin |
---|---|---|
Allaria | 65067 | |
65367 | ||
65368 | ||
T65767 | ||
Artesso | 61025 | |
62525 | ||
63025 | ||
63125 | ||
64025 | ||
64125 | ||
64225 | ||
64925 | ||
Atavis | 65042 | |
65342 | ||
Baliza | 65005 | |
65305 | ||
65505 | ||
Belo | 63052† | |
Charlotte | 65085 | |
65385 | ||
65485 | ||
65885 | ||
65985 | ||
Coltello
(Exclusive to Ferguson Enterprises)
|
63096 | |
Floriano | 63500† | |
Frank Lloyd Wright | 65022 | |
65322 | ||
t65722 | ||
Invari | 65076 | |
65376 | ||
65377 | ||
65378 | ||
65776 | ||
Jason Wufor Brizo
(Also sold in the Odin collection) |
63065 | |
63965 | ||
64975 | ||
65875† | ||
T70475 | ||
Kintsu | 65006 | |
65306 | ||
65307 | ||
65308 | ||
Lefair | 65098 | |
65397 | ||
65398 | ||
T65798 | ||
Litze | 61043 | |
61044 | ||
61053 | ||
61054 | ||
61063 | ||
61064 | ||
62543 | ||
62544 | ||
62553 | ||
62554 | ||
62563 | ||
62564 | ||
63043 | ||
63044 | ||
63053 | ||
63054 | ||
63063 | ||
63064 | ||
63143 | ||
63144 | ||
64043 | ||
64044 | ||
64143 | ||
64144 | ||
64243 | ||
64244 | ||
65035 | ||
65332 | ||
65334 | ||
68135 | ||
T65735 | ||
Odin | 61065 | |
61075 | ||
63075 | ||
63375 | ||
63975 | ||
64065 | ||
64075 | ||
64375 | ||
64965 | ||
65175 | ||
65375 | ||
65675 | ||
T65875 | ||
Pot Filler (Deck Mount) | 62710 | |
62720 | ||
62744 | ||
62774 | ||
Pot Filler (Wall Mount) | 62810 | |
62820 | ||
62825 | ||
62843 | ||
62844 | ||
62855 | ||
62858 | ||
62874 | ||
Quiessence | 65014 | |
Providence | 61202† | |
Rook | 61074 | |
62174 | ||
62274 | ||
63974 | ||
63074 | ||
64074 | ||
64974 | ||
65060 | ||
65061 | ||
65360 | ||
65361 | ||
65960 | ||
RSVP | 65890 | |
Siderna | 65080 | |
65380 | ||
65480 | ||
65880 | ||
Solna | 63020 | |
63220 | ||
63121 | ||
63221 | ||
63920 | ||
64020 | ||
64121 | ||
64221 | ||
64920 | ||
Sotria | 65050 | |
65051 | ||
65350 | ||
65351 | ||
65851 | ||
T65851 | ||
Talo | 63003† | |
63903 | ||
64003† | ||
64903 | ||
Tresa | 61036† | |
61136† | ||
62136 | ||
62536† | ||
62636 | ||
62936† | ||
65036 | ||
65336 | ||
65338 | ||
65536 | ||
65538 | ||
65836 | ||
Tulham | 62558 | |
62858 | ||
63058 | ||
63958 | ||
64058 | ||
64958 | ||
Venuto | 63070† | |
63700† | ||
63710† | ||
Vessi | 65340† | |
65345† | ||
Vettis | 65086 | |
65088 | ||
65386 | ||
65366 | ||
65886 | ||
Virage | 65030 | |
65330 | ||
65430 | ||
65830 | ||
Vuelo | 62055 | |
63055† | ||
63955 | ||
64055 | ||
64355† | ||
64955 | ||
† Faucets discontinued by Brizo but still in retail store inventories. |
These and other Chinese manufacturers make the faucet parts and components used in faucets assembled by Brizo in the U.S. Still others like (Hangzhou) Panasia Sanitary Ware Co., Ltd. make other products such as shower components and bathroom and kitchen accessories. (Xiamen) Easo Co., Ltd., a division of the Runner Group and a well-known manufacturer of plastic components, makes Brizo's hand showers and plastic spray heads for Brizo kitchen faucets.
Brizo Collections
Brizzo faucets are a part of collections of like-styled components.
Kitchen faucets may coordinate with bar faucets, pot fillers, soap and lotion dispensers, filtered water taps, and instant hot water dispensers.
Air gaps for dishwashers, air switches for disposers, and base plates (escutcheons) are also available, but not a part of specific collections. They are generic enough in styling to coordinate with any collection.
The Litze and Rook kitchen collections seem to be the most complete, with the Artesso collection running a close third.
Bath collections are more extensive, typically including various shower options, tub fillers, tub spouts, and accessories such as towel bars, robe hooks, toilet tissue dispensers, and even coordinating toilet flush levers.
Handles Sold Separately
Most faucets support several handle options. The base faucet is priced without handles.
The handle is an additional charge. Many handle sets are priced at nearly half the cost of the faucet and can add substantially to the total cost.
Handles available for each faucet are clearly indicated on the Brizo website.
Brizo Cartridge Valves
A great many, but by no means all, Brizo faucets have now been converted to use the Delta Diamond Seal® (DST) ceramic disk cartridges. The cartridges are proprietary: patented, and owned by Masco.
Delta manufactures DST cartridges in the U.S. at its plastics plant in Morgantown, Kentucky using imported ceramic discs.
Its ceramic disc suppliers appear to be:
- Maruwa Sdn Bhd is a subsidiary of a Japanese company that manufactures ceramics in Malaysia. It also manufactures ceramic discs for Moen's proprietary cartridges.
- Kerox Kft, a Hungarian manufacturer of top-quality ceramic cartridges used by dozens of European and Asian faucet manufacturers, including to name just a few.
Both companies have solid reputations for good to excellent technical ceramics products.
Diamond Seal Technology (DST) is a major improvement over ordinary ceramic disc valves that must use a non-soluble lubricant to ensure smooth operation.
The lubricant tends to wear off after a few years from the mechanical abrasion of water and dissolved minerals passing through the faucet. Once it is gone, the faucet becomes hard to operate and may stop working altogether in extreme cases.
DST cartridges do not need a lubricant. One disk in the two-disk set is coated with diamond dust, a feature that Delta says helps keeps the disks absolutely smooth since the diamond-coated disk continuously scrubs and polishes the other disk so they always mesh perfectly.
It also continuously grinds away any mineral deposits that may insinuate themselves between the disks. According to the company, the more you use it, the smoother it gets and the more effectively it seals.
Delta has had the cartridge tested through 5 million cycles – ten times the 500,000 testing benchmark of a typical ceramic cartridge – equivalent to about 700 years of daily use in your kitchen.
If it does leak, however, and you need to change the cartridge, it's very easy to do. The new cartridge is free to the original owner of the faucet. Delta has produced a video showing how easy it is to change a DST cartridge, which you can view here.
Cartridges other than DST cartridges are still used in some Brizo faucets, and these are not adequately identified.
Some of these we have identified purely from visual inspection to be from Sedal S.L.U., a technical ceramics company chartered in Spain but manufacturing in China as Jiangmen Sedal Cetec Advanced Technical Ceramics Co., Ltd.
As to the rest, we simply do not know where they come from and, therefore, have no clue to their quality. The marks that would identify the manufacturer(s) are missing from the cartridges. However, as Brizo guarantees them for a lifetime, they are probably at least adequate.
To better understand how ceramic cartridges work, we recommend reading Faucet Valves and Cartridges.
Brizo Faucet Finishes
Brizo offers 20 standard finishes for its faucets, including eight .
Polished Chrome is an finish. Electroplating is the well-established traditional way of finishing faucets that has been around nearly since faucets were invented in the early 1800s.
The process involves immersing the faucet and the metal to be used as plating in an acid bath, then applying an electrical charge to both objects so metallic ions are drawn from the plating metal to the faucet.
Usually, at least three coats are applied, an undercoat of nickel and then two coats of chrome. The final finish is polished to give the chrome its shine.
Brilliance® finishes are (PVD) finishes developed by Vapor Technologies, Inc., another Masco company that has been at the forefront of PDV coating technologies since 1986.
Physical vapor deposition is almost science fiction. The metal to be used as a finish is vaporized into individual atoms and deposited on the faucet in a very thin coating that is so dense that it is as much as 20 times more scratch and dent resistant than electroplated finishes.
Delta claims that independent tests show that the Brilliance finish stands up to drain cleaners, over 100 common household cleaners, and even repeated scouring with steel wool.
Our experience is that PVD finishes are nearly indestructible in normal (and even abnormal) use. A case-hardened steel file will do some harm but not much else.
Matte Black, Matte White, and Venetian Bronze finishes are what the company calls "organic" finishes as are Moroccan Bronze, Oil-Rubbed-Bronze, and Slate Gray. These are – essentially paints in powder form.
To produce the finishes, powdered pigments are sprayed on the faucet using electrostatic attraction to ensure an even coating. The finish is then baked at about 400°F (205°C) to set the coating. Baking causes the pigments to melt, flow together, cross-link, and bind to the metal of the faucet.
The result is a finish that is much more durable than most liquid paints, more durable even than the paint on your car but not nearly as robust as PVD or electroplated metal finishes.
Brizo guarantees all finishes against manufacturing defects for as long as the buyer owns the residence where the faucet is first installed.
The guarantee includes powder coatings. Most companies do not guarantee powder coatings for a lifetime. (See, for example, which uses powder coatings exclusively for its striking finishes, but guarantees them for just 7 years.)
The fact that Brizo guarantees its organic finishes for the same lifetime that applies to its PVD finishes suggests that the company has a lot of faith in the durability and longevity of its powder coating process.
Understanding Finish Warranties
A finish warranty does not protect against everything that can go wrong with a faucet finish.
It protects against defects caused by faulty materials or errors in the finishing process, generally subsumed under the rubric "manufacturing defects."
Blistering, delaminating, peeling, and spalling are the usual manufacturing defects. These are very rare – almost unheard of. The bad old days of peeling China chrome are long gone.
Most finish problems these days are caused by overzealous cleaning and ordinary wear and tear, neither of which is covered by a finish warranty.
If it peels, the company pays, but if you scratch it or it turns a funny color after you polished it a few times with Wham-X All Purpose Miracle Cleaner – well, you should have read the "Care and Cleaning Instructions" that came with your faucet.
Sorry!
No Brizo faucet is available in every finish. The Jason Wu for Brizo™ bath collection, for example, comes in just one finish, Matte Black. [5]
Most faucets are available in Polished Chrome, then the choice of finishes is determined by collection.
The finishes available are displayed on the company website for each faucet but the website, strangely enough, does not include a finish chart that shows all of the available finishes in one place.
Brizo Faucet Warranty
The Brizo faucet warranty is for the "lifetime" of the original buyer. "Lifetime" is strangely defined, however as
"… for as long as the original consumer purchaser owns the home in which the faucet was first installed …"
This definition has two major problems[6] but despite these issues, our panel of lawyers judged it to be equivalent to the standard North Americann "lifetime" warranty on faucets.
The warranty fully complies with the Magnuson-Moss Warranty Act (15 U.S.C. §2308), the U.S. federal law that dictates the minimum content of and sets the rules for consumer product warranties in the United States, (but not in Canada) – except in one particular.
The company claims (in bold print) that its warranty is the "exclusive remedy" for faucet defects.
The Federal Trade Commission, the agency that oversees consumer warranties in the U.S., has repeatedly warned that claims that a written warranty is the sole or exclusive remedy for a defective consumer product are deceptive but has so far not taken any action against violators.
The law in most states and territories of the United States provides multiple remedies for consumer product failures, so a manufacturer's written warranty is never the exclusive remedy, and Delta's warranty is no exception.
The same warranty covers sales in both the U.S. and Canada despite language in the warranty that applies only to U.S. warranties.
Brizo Customer Service
Post-sale problems and warranty service are handled by Delta's customer service organization. It is one of the most praised customer service operations in the industry. If something breaks, a call to Brizo/Delta warranty support will get you instant help, and replacement parts in about three working days.
In our standard customer service test, Delta scored 4.7 out of 5.0 possible points. We rank Delta's post-sale customer service just behind customer service for product knowledge, helpfulness, and efficiency.
The Better Business Bureau rates the company A+, its highest rating, on a scale of A+ to F. Delta has maintained that rating for as long as we have been reviewing faucets – over 15 years – and probably for much longer. We don't know how much longer because the BBB does not keep historical records.
In 2022 J. D. Power awarded Delta customer service its certification for providing an "outstanding customer service experience."
The Brizo Website
The Brizo website is well-designed, informative, and fairly easy to navigate using a menu-driven paradigm.
It has one serious navigational flaw, however.
- Search on a topic to produce several pages of results.
- Click on one of the results for a loser look.
- Click your browser's "back" button to return to your search results
You will not be returned not to where you were in the search results but to the top of the very first page. If you were at the bottom of page nine, it can take quite a while to get back to page nine again starting over from page one.
Every time you leave the search results and then return, you have to go through the same lengthy process.
Faucets can be filtered by kitchen or bath, collection, and finish.
The site search function is accurate only sometimes. A search for "Levoir faucet" for example, turned up all faucets in the zLevoir collection, but also nearly every faucet handle available for any collection.
A search on a finish is likely to be more accurate. "Luxe steel" turned up every item in Brizo's inventory available in that finish. Useful if you are trying to match finishes across collections.
Once you arrive at a suitable faucet the information about the faucet is comprehensive but not sufficient for an informed buying decision.
Specification, Property, or Document | Score | Note |
---|---|---|
ADA Compliance, Yes or No | 5 | |
Aerator Manufacturer | 0 | Not identified. |
Baseplate Included, Yes or No | 5 | If applicable. |
Certifications Listed | 5 | |
Country of Origin | 0 | |
Dimensions or Dimensioned Drawing | 5 | |
Drain Included, Yes or No | 5 | Applies to lavatory faucets Only. |
Flow Rate Maximum | 5 | |
Installation Instructions | 5 | Downloadable .PDF file. |
Material, Primary (Brass, Stainless, Aluminum, Zinc etc.) | 3.5 | Specified for some but not all faucets. The language used is often incomprehensible. |
Materials, Secondary (Zinc, Plastic etc.) | 0 | Not identified. |
Mounting Holes, Number | 5 | |
Multiple Faucet Images, 360° Display, or Video Link | 5 | |
Parts Diagram | 5 | Downloadable .PDF file. |
Spray Head Material | 0 | If applicable. |
Spray Hose Type | 0 | If applicable. |
Supply Connection Size/Type | 5 | |
Supply Hose Included, Yes or No | 5 | |
Supply Hose Type | 5 | |
Valve/Cartridge Type | 3 | Identified inconsistently. |
Valve/Cartridge Manufacturer | 3 | Identified only for DST cartridges. |
Finish Type | 3 | Identified on the website but not with each faucet listing. |
Finish Images | 5 | |
Warranty Link | 4 | Present (in page footer) but inconspicuous. |
Watersense®, Yes or No | 5 | Applies to lavatory faucets only. |
Download/Read/Print the minimum content required in an online faucet listing to permit an informed buying decision. |
An informed decision requires that all of the specifications needed to judge the quality, suitability, and longevity of a faucet be provided by the seller.
Brizo faucets are briefly described and downloadable technical specification sheets with more detailed information are provided. These typically include a measured drawing that is very useful in determining whether a faucet will fit your sink.
Other downloads include installation instructions and an exploded parts diagram.
The installation instructions are detailed and complete with diagrams and illustrations that make the installation process very clear.
Primary faucet materials are usually identified. Either the faucet has a "[s]olid brass fabricated body" or a "[s]olid brass fabricated end valve and spout bodies,"
We had no idea what "end valve and spout bodies" were until a Brizo agent explained the terms. Without getting too complicated, the phrase means that the body and spout are both brass. Why the mystery description? We don't know. Neither did the agent.
Certain critical information is missing from the website.
- Aerator manufacturers are not identified.
- Faucet aerators were once just simple devices, often no more that a few layers of window screen, that merely infused a little air to soften the water stream so it would not splash out of the sink.
- Today, however, they are precision products used to limit water volume to the lower flows required by federal and state water conservation laws, and in faucets with pull-out sprays, to prevent back-flow that could contaminate household drinking water.
- (Faucets with the lowered flows required by California law are identifiable by the letters "ECO" in their model numbers.)
- It is important that these little devices, about the size of a U.S. or Canadian penny, be the best available.
- We suspect that Brizo uses good quality aerators, but without knowing who makes them, it is impossible to be certain.
- Cartridges. Other than Diamond Seal Technology (DST) cartridges, valves used in Brizo faucets are identified only as "ceramic cartridge" with no clue to the manufacturer – not enough information.
- All modern faucets are designed around a ceramic cartridge but there are good and not-so-good cartridges being made and the only way to tell one from the other is to know the name of the company that makes the cartridge.
- The Country of Origin is not identified. This information is important to consumers who prefer to buy American. (See our County of Origin table for this information.)
- Primary materials are identified for some faucets. However, the identification is often in incomprehensible language that requires interpretation such as "[s]olid brass fabricated end valve and spout bodies." "End valve" is not industry standard terminology and no one here knew what it meant. According to Brizo customer support, the phrase means the parts of the faucet that are pressurized. So why not just say so?
- Secondary materials such as zinc alloys and plastic used in the faucet are not identified.
- Warranty Links. According to the Federal Trade Commission rules, a product warranty must be available to a potential buyer at the time the product is sold.
- Its most recent rules allow the warranty to be on the seller's website. The seller may display either the entire warranty or a "conspicuous" link to the warranty at each faucet listing.
- Brizo displays a link on each listing page, but far, far down at the bottom of the page in the footer. We don't think its position is very "conspicuous" or meets the conspicuity requirement of the rule.
Minimmum Website Information: Download/Read/Print the minimum content required in an online faucet listing to permit an informed buying decision.
The Plumber Poll
Delta faucets (and Brizo is a Delta faucet in everything but looks) are considered by most plumbers to be the easiest of all faucet lines to service and repair. Most parts of a Brizo faucet are exchangeable. Take out the old part, slip in the new part. All done.
Our plumber poll rated the installation of our test faucets as "very easy", the highest rating on our four-point scale of from "very easy" to "very hard."
Our rating panel was unanimously in its opinion of Brizo faucets. All members indicated that they would not hesitate to install a Brizo faucet in their kitchen or bath "without reservation."
Testing and Certification
Delta Faucet Company, including Brizo faucets, is recognized by the Environmental Protection Agency as a WaterSense® Partner. EPA Watersense Partnership is limited to companies that manufacture, assemble, or import water-saving products that are certified to meet exacting WaterSense specifications.
Where to Buy Brizo Faucets
Brizo faucets are sold through decorative plumbing showrooms and authorized internet plumbing retailers. The Brizo website has a "Where to Buy" that list its authorized inline resellers.
Some Brizo faucet models are exclusive to certain retailers. The Coltello collection, for example is available only through Ferguson Enterprises at one of its hundreds of street stores or its online sites: Build.com, Faucet.com, and FaucetDirect.com.
No matter where you buy a Brizo faucet, however, do not expect substantial discounts. Brizo strictly enforces a Minimum Advertised Price (MAP) policy for faucets sold in the U.Ss and in Canada.
The company establishes the minimum price at which a Brizo faucet may be advertised. Dealers are prohibited from advertising the faucet at a price below the MAP price. Violators are subject to a cascading array of increasingly stiffer penalties and may ultimately lose the right to sell Brizo products.
The usual effect is that dealers will not sell below the minimum price confident that no other dealer can easily undercut the price.
Comparable Faucets
Faucets comparable to Brizo include:
Conclusions
Brizo faucets with their combination of world-class styling and Delta technologies have been rated by our panel of industry professionals and consumers as a Best Value in a premium faucet for nearly ten years in a row. The faucets no longer qualify for best of American-made faucets, but the fact that most Brizo faucets are now made in China has not detracted from their quality or value.
If you are considering a Brizo faucet, we suggest one of the company's Brilliance finishes (if they fit your décor). These PVD finishes require almost no maintenance and are nearly indestructible in normal use (and even in most abnormal uses). Our second choice would be an electroplated finish.
We also suggest a DST cartridge. This device is a true super cartridge that most probably will last your lifetime and beyond even if your water is mineral-rich. To determine if a faucet is equipped with a DST cartridge, read the specification sheet and look for some mention of a "diamond seal" cartridge. If the specifications do not mention diamond, the faucet has an ordinary cartridge. Unless (1) Brizo is willing to identify the maker and (2) the maker is one of the companies that make quality cartridges, pass it by. (To find out which companies make quality cartridges, see Faucet Basics, Part 2: Faucet Valves & Cartridges.)
If you have experience with Brizo faucets, good, bad, or indifferent, we would like to hear about it, so please contact us or post a comment below.
Footnotes:
1. Masco was the largest faucet manufacturer in the world for most of the last 30 years but it may have been overtaken by LIXIL Group Corporation, a Japanese building products conglomerate that has since 2013 purchased the U.S.-based faucet line.
Masco and LIXIL are now head-to-head competitors in the North American and European faucet markets and it is a toss-up as to which company sells more faucets worldwide. It's not a toss-up in North America, however, where Masco is the hands-down winner.
2. The name Masco was derived from the initials of the original partners: [M]anoogian-[A]djemian-[S]aunders [CO]. Adjemian and Saunders, however, left the company in its first year. Brothers Charles and George Manoogian joined the company in 1934 and 1936 respectively, and son Richard, later Masco's second president, in 1959.
Ken Roberts, an engineer with an MBA, has been Delta's president since 2018 after a variety of executive positions in the company, including three years in Asia, developing Delta's Chinese operations.
3. Although often overshadowed by Brizo's big-name designer, Jason Wu, the Delta/Brizo inhouse design staff is populated by some incredibly talented product designers including Celine Kwok Garland, Seth Fritz, Tony Spangler, and Maris Park. Ms. Park has been named by the National Kitchen and Bath Association as one of Thirty Under 30 top industry professionals in the Class of 2021.
4. Zamak 3 (ASTM AG40A), or Zinc Alloy 3, is the most widely used zinc alloy in North America and is usually the first choice for die casting. Industry references indicate that this is the alloy used in Brizo/Delta faucets.
6. The Jason Wu for Brizo bath collection is available only in Matte Black. The kitchen collection, oddly enough, can be ordered only in Matte White with a matching Matte White handle or, for something different, a Brushed Nickel or Polished Nickel handle.
6. The definition of "lifetime" in the Brizo warranty – for as long as the original consumer purchaser owns the home in which the faucet was first installed … – has two problems.
The first problem is that buyers who do not own their home (renters, lessees, and tenants) do not get a warranty because they do not own "the home in which the faucet was first installed." Home ownership is required for the warranty to come into effect.
The second is that the warranty does not require the buyer to continue to own a Brizo faucet for the warranty to remain in force. One unexpected result of that omission is that the buyer can retain all rights under the warranty even after he or she no longer owns the faucet.
Consider this example:
Buyer sells his Brizo faucet to Cousin Nell who installs it in her house.
The warranty does not end at the sale because the buyer still owns the house "in which the faucet was first installed." Owning that house is the only requirement for the warranty to remain in effect.
The ownership of the faucet passes to Cousin Nell but not the warranty. The warranty, by its terms, is not transferable to a subsequent owner. Since Cousin Nell cannot inherit the warranty but it still exists in full force, all warranty rights are retained by the original Buyer.
If the faucet develops a leak, could Buyer make a warranty claim for Nell's benefit?
The answer is probably "yes". In most states, a party to a contract (a warranty is a contract) can enforce the terms of the contract for the benefit of a person who is not a party to the contract and in many states, Nell, as the person benefiting under the contract (third-party beneficiary), could enforce the warranty herself.
These are odd results indeed, and probably not what Brizo intends, but that's the way the company has chosen to write its warranty. A better defintion, and one that takes care of both problems, would be:
"… for as long as the original consumer purchaser owns the faucet and resides in the home in which the faucet is first installed …"
To be fair to the company, so far as we know, Brizo has never denied warranty coverage to a buyer that does not own the home in which the faucet is installed, or even asked whether the buyer owns the home, but it could, and that's what we must look at when evaluating a written warranty.