Review & Rating
13305 B Street
Omaha NE, 68144
Warranty Footnotes:1. Limited to leaks and finish defects. Nechanical defects that do not cause the faucet to leak are not covered.
This Company In Brief
Westover, Inc., formed by Jonathan Petersen, Toby Hill, and Peter Hill on January 19, 2009, is an importer and distributor of faucets manufactured in China and Italy that it sells under the Artos brand. It sells bath faucets only — no kitchen, bar or prep faucets — primarily through internet retailers and a national dealer network.
Some Artos faucets are imported from Italy. We have identified the faucets in the Otella and Quarto collections as originating with RESP Rubinetterie Srl of Pogno in northern Italy.
All other Artos faucets are made in China by:
Zhejiang Slion Brassware Co. Ltd., a Chinese faucet manufacturer that makes the Opera collection of faucets for Artos.
Wenzhou Haijun Sanitary Hardware Co., Ltd., a Chinese faucet manufacturer that also supplies
Westover also imports some faucets through a Chinese broker, Zhejiang Zhong Rui Yi Sheng Trading Co. Ltd. which appear to have been manufactured by
Taizhou Catly Sanitary Wares Co., Ltd., also a Chinese manufacturer located in Zhejiang Province. These faucets are sold by Artos as the Milan collection, Catly also makes faucets for
At one time the company purchased at least some of its faucets from Emmevi Rubinetterie Srl, an Italian manufacturer, but this relationship appears to have ended. Emmevi-sourced faucets, such as the Twist are still available from web vendors as of this update but are not shown in the current Artos web catalog.
All faucets are straight out of each manufacturer's We can find no faucet that was designed or manufactured exclusively for Artos. For example:
The Artos F501-7-1 In Wall Lav Faucet from the Opera series is made by Fenghua and appears in the that company's as the Flova Century FH8286-D11.
The Artos Kascade series is sold as the Flova Quanbo throughout Europe and Asia.
The Artos Otella F301-2 is manufactured by RESP as the 280.352 faucet and the Artos Quarto F201-2 as the Resp 50.352.
Artos products are stylish and very contemporary. There are no traditional or transitional faucets designs in its inventory. Those remodeling a Craftsman, Victorian or Retro bathroom will have to look elsewhere for a faucet that fits the era.
The Italian designs are crisp and interesting but parallel styles are available from a number of other importers of Italian-made faucets.
The Chinese designs are likewise fairly typical of faucets sold in North American by any number of importers of Asian faucets. Chinese faucet designs tend to be somewhat conservative, targeting mass market customers, and the faucets imported by Artos are not an exception. A faucet design that proves popular in the European or North American markets will ultimately be copied by Chinese factories. The lag time is normally three to five years behind the Western designs.
Artos prices are consistent with prices charged by other importers of Italian and Chinese faucets, and less costly than some. There is a considerable difference in the price range, however, between the Italian-made Artos faucets and the company's Chinese faucets.
We consider the Artos Italian faucets a somewhat better buy than equivalent faucets sold in North America by the Italian manufacturers themselves, such as if only because, like most American importers of Italian faucets, Artos offers a stronger warranty than the 5- and 10-year warranties typically provided by Italian companies on their own faucets. Only
Artos does not sell kitchen, laundry or bar faucets. It offers its bathroom sink faucets as a part of coordinated collections that include faucets, showers, tub fillers and accessories like towel racks and bath tissue holders and towel warmers. Most of its faucets are single handle mixing faucets. We count only a few widespread lavatory faucets that feature two handles in the Artos lineup.
The ceramic cartridges in the Artos Chinese faucets are made by Sedal S.L.U. Sedal is chartered in Spain but does all of its manufacturing in China in two facilities: Sedal Technical Ceramics in Jiangmen and Sedal Kaiping. The Sedal cartridge is a favorite of Chinese manufacturers making faucets for the European and North American markets. We judge it to be a good cartridge that should give reliable service for many years. If it does develop a problem, replacement cartridges are widely available and in most faucets, easy to remove and replace with simple household tools.
The cartridges in the Italian-made faucets we examined were manufactured by Kerox Kft of Hungary. Kerox cartridges have, in recent years, acquired a growing reputation for reliability, and are often preferred by European faucet makers for their single handle mixer faucets. We judge it to be a good to very good cartridge of proven durability. And, again, if it does break, your free cartridge from Artos installs with a minimum of effort from the top of the faucet, so it does not have to uninstalled to reach the cartridge.
All Artos faucets are available in bright chrome, most are available in brushed nickel. Other finishes such as oil-rubbed bronze, polished nickel and powder coated color finishes are available on some models.
The Westover limited lifetime warranty, set out in its entiriety above, almost meets the standard for faucets sold in North America, but is not within shouting distance of being in compliance with the Magnuson-Moss Warranty Act (15 U.S.C. § 2301 et seq.). This lack of compliance is generally to the benefit of the buyer in any lawsuit, however, so we won't make too much of it.
The Federal Trade Commission's rules require a written warranty be made available to the buyer prior to the sale of a product (16 CFR 702.3). Usually for online sales, the warranty is posted conspicuously on the seller's website with a link to the warranty at the point of sale. However, the Artos warranty is not available on the Artos website or anywhere else online. We had to look in the materials that came with our test faucets to find it and, of course, those materials arrived only after the sale.
Only leaks and defects in finishes are covered by the Artos faucet warranty. A defect, even a gross defect that prevents the faucet from working but does not cause a leak is not included in warranty coverage. So, if the handle of your faucet is stuck and refuses to budge, that's definitely defect, but not one that is under warranty because the faucet is not leaking.
To be fair, most likely Westover would replace the faucet anyway, even though, strictly speaking, the defect is not covered. But, it would be better if the written warranty followed company practice and covered everything on the faucet or the lifetime of the original owner. It would also earn the company a higher rating.
Customer service is very good. Our usual "stump the rep" questions did not faze Westover's customer service reps, who are as likely as not one of the company's owners. The Better Business Bureau has no record of the company which generally means that in the ten or so years it has been in business, it has never had a BBB complaint — an enviable record. The company is not, however, a business that has been accredited by the BBB.
The Artos website is well-organized, with intuitive navigation and a product search function that is easy to use and usually accurate. Specification sheets and installation instructions are downloadable in .pdf format for each faucet and typically provide details about available finishes, dimensions, flow rate, and provide a parts diagram. They do not indicate ADA compliance or identify certifications. Most seem to include a dimensioned scaled drawing — useful for determining whether a faucet will fit your bathroom or kitchen.
Each faucet is illustrated by a single photograph that is much too small to identify detail and cannot be enlarged. Much larger images of its faucet are shown on retail sites such as Amazon, so we assume additional photographs are available. A 360° view such as is provided by would be useful for more complete visualization, or, at minimum, multiple front, side, and oblique views that can be enlarged to show detail.
Installation instructions provide a step by step text description of the installation process but typically there are no illustrations which sometimes makes it difficult to determine which part of the faucet is referred to in the instructions as the "T-shaped feed assembly", for example. It took a little study but our plumbers had no problem installing the faucets. the instruction would be vastly improved, however, with illustrations. Despite these limitations, our plumbers rated installation Easy on a four-point scale from Very Easy to Very Hard.
For more information on the regulation of drinking water faucets in the U.S. and Canada, see Keeping Faucets Safe.
Fully certified, safe and lead-free faucets made in Italy that are comparable to Artos include any of the following:
Certified safe and lead free faucets made in China or Taiwan that are comparable to Artos' Asian faucets include:
Artos faucets are, overall, a good value for the price. The Italian-made faucets in the Otella and Quarto collections are generally priced below equivalent faucets from other importers of Italian faucets with the exception of are the value leader in European-made mid-priced faucets. The Artos faucets made in China are priced competitively.
We are continuing to research the company. If you have experience with Artos faucets, good, bad or indifferent, we would like to hear about it, so please contact us or post a comment below.