Aquabrass Faucets Review & Rating
2255 W. Desert Cove Ave.
Phoenix, AZ 85029
9805 Clark Street
Montreal, QC H3L 2R5
Warranty Footnotes:1. "All Aquabrass products carry a full warranty against defects in materials and workmanship. The warranty will be applied only if the product is purchased from an authorized Aquabrass dealer. The Aquabrass warranty is limited strictly to the original consumer purchaser of the product. Proof of purchase must be made available to Aquabrass for all limited warranty claims. Products that are deemed defective must be returned to our factory for inspection, in their original packaging, prior to replacement."2. Until the original owner dies.2. e.g Touch sensors, etc.4. Typically not asked for.Read the Aquabrass Faucet Warranty or the Alt Progetto Aqua warranty.
This Company In Brief
Organized in 1986, Aguabrass, Inc. is a family-owned Canadian importer of faucets and kitchen and bath accessories for sale through authorized dealers in Canada and the U.S. Its U.S. distribution is managed by Aquabrass International Corporation located in Arizona. It distributes two lines of faucets, Aquabrass, its primary brand, and Alt Progetto Aqua, a budget-priced project brand intended for builders, contractors and multi-unit applications including condominium, apartment and hospitality projects.
The company imports good to very good faucets from well-established Italian, Taiwanese and Chinese OEM/ODM faucet manufacturers. The faucets are organized in two collections: Modern and Classic.
he Modern collection is very contemporary, showing faucets that are minimalist, stark and angular. Its Classic collection is more relaxed and traditional. The faucets are usually part of a broader body of faucets, showers, tub fillers, and accessories. In some cases coordinating architectural and cabinet hardware is available to finish off the look. Most of the faucets are stunning, only a very few are blah.
Its chief Italian faucet suppliers are:
IB Rubineterie S.p.A. an established Italian manufacturer that sells a broad collection of faucets, fittings and accessories throughout Europe and most of the rest of the world. It also manufactures faucets forRubineterie 3M S.r.l. generally known as Treemme. It also manufactures faucets distributed by
The company's Taiwanese and Chinese supplier include:
NCIP Inc. (Alt, Antipasto, Cantina, Circo, Riga, Metro, Misto, Pranzo, Primo, Pulmi, Tapas, Trattoria and all of the builders line Alt Progetto faucets)Horng Lai Industrial Co., Ltd. (Geo faucets). Horng Lai, a Taiwanese manufacturer since 1975, sells its Home Life faucet brand throughout Asia.Guangdong Holatz Plumbing Fittings Industry Co., Ltd. also trading as Guangdong Weixiang Sanitry Ware Co., Ltd. (B-Jou, Kiki, Madison and Volare faucets)
These companies are well-regarded manufacturers of good quality faucets and bath wares. NCIP also manufacturers faucets for Holatz sells its Calise brand faucets throughout Europe and Asia, and also manufactures for Horng Lai provides some of its Home Life faucets to Water Creation, Inc. which resells them as its own faucets.
According to the company, an increasing number of Aquabrass faucets are being designed in house by a staff of engineers and designers. Aquabrass has also, according to company sources, begun assembling some of its faucets in Canada. The company does not, however, claim that its local assembly is sufficient to qualify the products for "Made in Canada" status, as that term is defined by the Canadian Competition Bureau. Our request to the company to identify the faucets designed and/or assembled in Canada has gone unanswered.
It is more likely that the company relies on the award-winning product designers and architects that work for its Italian manufacturers for most, if not all, of its designer faucets. These include such notables as Maurizio Duranti, Giulio Iacchetti, and Andrea Galmarini for IB Rubineterie and Danilo Fedeli, Giancarlo Vegni, Gianluca Belli, Marco Pisati, Rémi Théberge and Oco Studio for Treemme.
Many of the Italian faucets sold by Aquabrass are also for sale outside of North America under other model names. For example, the distinctive Aquabrass Stilleto faucet (shown above), designed by Giancarlo Vegni for Treemme, sells in Europe as the Hedo faucet. The Bridge series of faucets, designed by Treemme designer Rémi Théberge, is sold to the rest of the world as the Bridge Mono collection. But, before you get tempted to compare prices at Amazon Italy, keep in mind that these European faucets do not meet North American standards and will not work with North American fittings; and they are not certified lead-free to the strict Canadian/U.S. standard and, therefore, may not be lawfully installed in North America in any locality governed by a plumbing code. (And, prices with shipping are generally higher to much higher in the Euro Zone.)
Aquabrass supplies many of the faucets offered by Canadian sink manufacturer which then sells the faucets under its own, completely different, model names.
Aquabrass offers all of its faucets in what it calls standard finishes which always includes polished chrome, and usually brushed nickel. The web site sometimes incorrectly identifies the standard finishes available for a faucet, so you will need to download and display the .pdf format "specs" page for each faucet to see the actual standard finishes — a somewhat cumbersome process. The available standard finish depends on which manufacturer makes the faucet. Some faucets offer black or white powder coating as a standard finish, most do not.
The company also offers nineteen custom finishes. There is, of course, not only an additional charge for custom finishes, but a longer lead time while the faucet is custom manufactured.
he Aquabrass warranty is below standard for North America. The faucets, including cartridges, are warranted for the lifetime of the original owner, as are the company's standard chrome and nickel finishes. But, custom finishes are warranted for just five years. We don't know what the problem is with custom finishes that makes Aquabrass uncomfortable enough that it felt it could offer only a five-year warranty, but, obviously, something.
The warranty is also poorly drafted. The way it is written, the warranty is in force so long as the original buyer is alive, no matter who owns the faucet at the time a warranty claim is made — probably not what the company has in mind. It does not comply with some of the basic requirements for written warranties enforced in the United States, and many of its restrictive provisions and disclaimers would probably be found to be invalid by a U.S. court.
But, despite a warranty that appears to make warranty replacements and repairs inconvenient and cumbersome, the actual customer experience with Aquabrass appears to be very good. Most of the time the customer service agent just wants to know what model faucet you have so the correct parts can be sent. Although the warranty requires a defective faucet be boxed up and returned to Aquabrass "for inspection" at your expense, this never happens so far as we can tell. And, the original receipt, which the warranty requires "be made available" is actually almost never asked for. What Aquabrass needs to do now is rewrite its warranty to reflect its actual practice, and to conform to U.S. as well as Canadian warranty law.
The Better Business Bureau has no file on Aquabrass, which typically means that it has received no adverse reports about the company, a very good record to have. But, it also means that the company is not a business that has been accredited by the BBB, which is not so good. The company certainly qualifies for and should apply for accreditation.
We have upgraded our rating of Aquabrass faucets from 5-8 to 6-8, since our last evaluation of the company for a number of reasons, including:
- Clear and evident improvement in the company's faucets over five years.
- Choice of world class manufacturers with a solid reputations for quality products.
- Faucets with very few reported problems, and customer support that is quick, capable, and bi-lingual.
- Adoption of the excellent Flühs ceramic cartridge for all Aquabrass two-handle faucets.
- No serious installation issues.
This rating does not apply to Alt Progetto Aqua faucets, however, which have not been rated.
We judge Aquabrass Italian-made faucets to be a good to very good value with a good price-to-value relationship and well worth consideration by Canadian buyers looking for a Italian-inspired design that is reasonably priced with North American warranty and parts support. In fact, Aquabrass compares well to the two other well-known North American companies that import Italian faucets: All offer at least as good a value on a well-designed faucet coupled with a good warranty. Some Italian companies such as that sell in North America, offer 5 and 10 year warranties — acceptable in Europe — but substantially below the North American standard limited lifetime warranty.
Aquabrass, however, has not complied with the certification requirements of the lU. S. Energy Policy and Conservation Act and its faucets cannot be legally "distributed in commerce" in the United States or its territories. Offering to sell, selling or delivering faucets across international or state lines can result in very substantial monetary penalties and criminal prosecution of second and subsequent offenses.
Aquabrass Taiwanese- and Chinese-made faucets are substantially equivalent to the faucets sold by companies such as In fact, the four companies share largely the same manufacturers, so their faucets are very similar in quality if not in design
Fully certified, safe and lead free faucets made in Italy that are comparable to Aquabrass include any of the following: We are continuing to research the company. If you have experience with Aquabrass faucets, good, bad or indifferent, we would like to hear about it, so please contact us or post a comment below.