Review & Rating
This Company In Brief
Andolini Import Co. is a Florida corporation chartered in 2014 by Gianluigi Borrelli. It imports Italian made faucets that it sells over the internet through its proprietary website and on general merchandise venues that host small businesses such as Amazon. Overstock and Wayfair.
Its faucet manufacturer is M & Z Rubinetterie, S.p.A. M & Z designs and manufactures stylish and good quality faucets in its modern factory in Novarese, Italy. Although the designs are original, they are not particularly noteworthy. Close approximations of many M &am; Z faucets are produced by other European and Asian manufacturers, many at considerably less cost.
Andolini's faucets are neither designed expressly for nor unique to Andolini. They are out of its supplier's
Andolini also imports showers and tub fillers that coordinate with its sink faucets.
The company website appears to have been filled in using a template that does not quite fit faucet sales. Its navigation is fairly easy, but the information provided about Andolini faucets is woefully inadequate. Descriptions of most faucets are sparse. Only a single image showing a 3/4 view is available, making it hard to see exactly what a faucet looks like. Often the finish of the faucet is not indicated. Parts diagrams and installation instruction are image files rather than a more common format such as .pdf. To read them, you click on a thumbnail, then move the magnifier over the image. Some are completely unreadable. Links to "Additional Information" and "Size" either do not work or contain no information. Additional Information is where we expect to find detailed specifications, parts diagrams, measured drawings and installation instructions. Measured drawings are particularly important in determining whether a faucet will fit your sink. We did not find a single one.
We grade the website not better than a "C".
Andolini's warranty is weak. The company guarantees its faucets against defects in manufacturing for just five years. Cartridges carry a two-year warranty and finishes and o-rings just one year. The standard warranty in North America is a lifetime limited warranty covering all parts and components. The Andolini warranty is far below the standard.
The warranty strongly implies that management does not have much faith in the robustness or longevity of the faucets it sells. >
Customer service gets a better score. We had no problem getting questions answered about the company's faucets. Company representatives were knowledgeable about its products. There were very brief wait times before getting to a representative. the company has no Better Business Bureau record, which generally means that the BBB has never received a complaint about the company, but also means that the company has not gone through the vetting required to become a company accredited by the Bureau.
Fully certified, safe and lead free faucets made in Italy that are comparable to Andolini include any of the following: We are continuing to research the company. If you have experience with Andolini faucets, good, bad or indifferent, we would like to hear about it, so please contact us or post a comment below.