Review & Rating
This Company In Brief
Andolini is an importer that buys decorative plumbing products, including faucets and showers, from an Italian manufacturer and sells them on its proprietary website and general merchandise venues that host small businesses such as Amazon. Overstock and Wayfair.
Andolini Import Co. is a Florida corporation chartered in 2014 by Gianluigi Borrelli. It imports Italian made faucets that it sells over the internet through its proprietary website and on general merchandise venues that host small businesses such as Amazon. Overstock and Wayfair.
Its faucet manufacturer is M&Z Rubinetterie, S.p.A. an Italian manufacturer located in Novarese, Italy.
M&Z designs and manufactures good quality faucets in its modern factory. It focuses on functionality and simplicity, an orientation that affects the style of its faucets. Although its faucets designs are original to M&Z, they are not particularly interesting, lacking the boldness and elan expected of Italian-designed faucets. Close approximations of many M&Z faucets are produced by other European and Asian manufacturers, many at considerably less cost.
Andolini's faucets are neither designed expressly for nor unique to Andolini. They are out of M&Z's Andolini also imports showers and tub fillers that coordinate with its sink faucets.
The faucets are brass with the exception of ancillary parts that are typically a zinc alloy. Spray heads are plastic (or what Andolini calls it "ABS"). As the faucets have not been tested or certified, it is not known whether the brass is lead-free to North American standards.
The use of zinc or a zinc/aluminum alloy in handles, base plates and other faucet components that do not require the strength of brass is common in faucet manufacturing, even in high-end faucets. Brass is expensive and the extra expense is usually not justified where strength is not needed. Plastic is another story. Plastic is not suitable for faucets. It is commonly used in spray heads because it does not get hot and uncomfortable to hold, but plastic sprays are prone to failure. Insulated metal is the preferred material for spray heads. Unfortunately, it is becoming increasingly hard to find except in high-end and commercial faucets, and not even in all of these.
The only finishes available are polished chrome and stainless steel. Stainless is available on only a few kitchen faucets. Other typical finishes, brushed nickel, and oil rubbed bronze, are not offered.
The company website appears to have been filled in using a template that does not quite fit faucet sales. Its navigation is fairly easy, but the information provided about Andolini faucets is woefully inadequate. Descriptions of most faucets are sparse. Only a single image showing a 3/4 view is available, making it hard to see exactly what a faucet looks like. Price is often not stated nor is the finish available on the faucet.
Parts diagrams and installation instruction are image files rather than a more common format such as .pdf. To read them, you click on a thumbnail, then move the magnifier over the image. Some are completely unreadable. Links to "Additional Information" and "Size" either do not work or contain no information. Additional Information is where we expect to find detailed specifications, parts diagrams, measured drawings, and installation instructions. Measured drawings are particularly important in determining whether a faucet will fit your sink. If available, they are in an image format, small, difficult to read, and stated in millimeters rather then inches.
We grade the website not better than a "C" for format and "D" for content. Navigation gets an "A".
Andolini's warranty is weak. The company guarantees its faucets against defects in manufacturing for just five years. Cartridges carry a two-year warranty and finishes and o-rings just one year. The standard warranty in North America is a lifetime limited warranty covering all parts and components. The Andolini warranty is far below this standard and strongly implies that management does not have much faith in the robustness or longevity of the faucets it sells. Most other domestic companies that sell Italian-made faucets support them with a much stronger warranty. (See list below.) >
Customer service gets a slightly better score. A telephone call to Andolini is all too often answered by voice mail which invites leaving a message. Typically you will get a call back the same day. Still, the process is inconvenient if you are under a sink trying to trace the source of a leak and need some immediate help.
Once we got hold of a live person, we had no problem getting questions answered about the company's faucets. Company representatives were knowledgeable about its products. The company has no Better Business Bureau record, which generally means that the BBB has never received a complaint about the company, but also means that the company has not gone through the vetting required to become a company accredited by the BBB.
Fully certified, safe and lead free faucets made in Italy that are comparable to Andolini include any of the following: We are continuing to research the company. If you have experience with Andolini faucets, good, bad or indifferent, we would like to hear about it, so please contact us or post a comment below.